"Great customer service, fast response, web site is easy to use, has the original ford parts that I was looking for, and the prices are great over going to the dealer. "
"You have it in stock and correct part # and delivery time is reasonable"
"Exact fit form and function"
"Customer service could be a little btr. I get the correct parts which is great but sometimes I have to place my order multiple times and no one can tell me why or what happened... I get an order confirmation and everything, then have to replace my order again a few days later."
"You guys are the best all around thanks"
"I needed a out of production part for a 2001 Ford Explorer Sport 2 Dr. FordPartsGiant.com not only had the scarce part, but was the lowest price on the Internet through out all my auto parts searches and connections.
With having the best price, processing and shipping was unexpectedly super quick.
As stated, I do shop and search for Ford/Volvo/VW parts including overseas, FordPartsGiant.com is in my TOP FIVE of always check with list. 80% of the time FPG has what I want and best price. "
"Great Pricing/Fast Service"
"I have ordered from Ford Parts Giant (FPG) on multiple occasions and am thoroughly satisfied. Their online search system makes it easy to find what you are looking for and entry of your VIN ensures you are getting the correct part for your vehicle. I find their prices to be excellent and the shipping options are clear and very reasonably priced.
Evey part I've ordered from FPG has arrived quickly, the parts have been packaged well to avoid damage in shipping and the orders have been correctly filled with genuine Ford parts.
The one time I had to reach out to FPG customer service was due to MY issue and they responded promptly and courteously.
I am genuinely impressed with every aspect of this retailer."
"Easy to order and pay with PayPal"
"Received complete order quickly. Very competitive pricing for original Ford parts. Good email communication regarding order status.
There were no issues with this order, but I was initially concerned when I opened the box and noticed there was no protective packing around any of the three (3) electrical parts ordered. They were left to "bang about" in a rather large box, fortunately there was no functional damage this time. (that's the reason for "4" stars vs "5")."
"Found it really easy to find the part(s) I was looking for and checkout was a snap. Good prices and cost-effective delivery price!"
"Faster and quality product"
"Very good price and fast shipping "
"Easy to see, easy to use, friendly interface"
"Parts lookup was easy and the search engine on the site worked great. Will definitely come back in the future. "
"I ordered a part from them they sent me a part that didn't fit my 2003 Mercury sable so contacted them on a return they kept giving me a run around first they wanted pictures then they wanted vin number I gave them everything they but I got no response so I sent it back myself it cost me 230.19 after not getting any response I contacted my bank to dispute the payment they had already received my returnon 12/11/20 on the 18th I decided to dispute it to I recieved 170.00 back in my account they changed me 43.00 for restocking "
“Dear customer, we apologize for the inconveniences you have experienced. Please check our return policy here: https://www.fordpartsgiant.com/service/ford-return_policy.html”
A rep from FordPartsGiant.com, FrankGPG, has responded:
“Dear Customer, we apologize for any inconvenience you may have experienced. Your satisfaction is our #1 goal. We can always be reached via email, chat, or by phone, please visit the following link to contact us : https://www.fordpartsgiant.com/online/contact/us . We are available Monday-Friday 6:30 AM - 5PM PST to cordially help assist all our customers accordingly.”