"this is the worst store in the world with the worst website. Super cute clothes for a great price, if you're in for a headache. E-commerce customer service has no brains nor do they have a working website. Wasted hours of my time plus 170 bucks of my hard earned dollars.."
"So I recently purchased a dress from the forever 21 website and I ended not liking it so I returned and I NEVER received my money back or even a gift card . Even though I called 5 times , The saying " a customer is always right " doesn't apply to forever 21 because they swear they sent me back money , even though I explained that 12 days have passed and I'm received nothing they still fail to please or fix this situation . I'm completely frustrated and appalled with there service!!! Never will I buy anything from them again, I will certainly warn all my friends "
"I ordered an e-gift card for a friend for Christmas and she never received it. I have asked them to resend it 4 times and she still has not received it. We've check the email address, the spam & Junk folders, nothing. They refuse to show me any proof that they have sent or resent the gift card. Customer Service told me that gift card purchases are final, even though she never received what I ordered and there is nothing else they are willing to do to get it delivered. So they just stole $75 from me and told me tough luck."
"I bought a skirt from forever 21 in Miami and the stuff started bubbling after wearing it once even before washing it !! Back at home went to the new port store to return it and the shopkeeper refused to take it back because he said I had worn it once. How do I come to know about the material without wearing it?? I thought it was one of an incident but I bought a pair of sock and they have holes !!! I know if I go to the store they'll refuse to take it back. This is incredibly frustrating !! It's not about the money you send, this is cheating. The material goes bad every time you wear it once and they won't return it because you have worn it once !! "
"Great clothing. Reasonable time for shipping. I do not like having to purchase $50 of stuff for free shipping though. Besides that, F21 is pretty ok. not amazing though."
"Got gift cards for christmas, 200.00 worth and spent it all on the online store with awesome sales going on. I paid priority shipping for my order and only received HALF of my order within a week. The other half got lost, still have not received it... I had to wait 3 weeks before I could even have a complaint filed, then once that time surpassed all I got was a refund that i have to wait at least 3 more weeks to process! There is no way to re-order half the stuff I got because it is sold out now and it would be around double the price now as well.
I cannot believe I ordered on Jan. 2nd, had to wait till Jan 22nd to file a complaint, and then have to wait another 3 weeks to even order again! I just lost my house, and most of my belongings and needed winter clothes and now by the time I receive the clothes it will be springtime. I am so distraught over this... Someone was kind enough to buy me gift cards and their money is just hanging in limbo right now. I wish I would have known about this HORRIBLE customer service sooner... at least now, after spending my store credit I will NEVER shop here again and am warning everyone that it is likely their product will get lost and if it is they will not reship and won't even refund until their lost claim with usps is settled so they aren't left out of pocket (while I am out 118.00)."
"BEWARE SHOPPING ONLINE!!! I purchased several items on forever21.com. After tracking my package I realized they swapped my billing address and shipping address!!! Always check your addresses in the confirmation email! If the address is wrong there is basically nothing you can do. I called customer service twice and both times felt like they were putting me on mute and not listening! I am so disappointed."
"The return policy here is awful. My daughter got a duplicate gift which I tried to return, but they won't give credit for or allow an exchange. They claim it was a final sale, but that is not stated anywhere on my order confirmation or any of the emails that came afterwards. They claim if the item is on sale, then it is a final sale item. I will never order from them again."
"Bought some coats at Forever 21 online and never received a confirmation number. I called the next day and was very nervous sense i have read a lot of bad reviews about their customer service. BUT it took maybe a minute before i got a representative and she told me i must have been a typo on my email address which is why i didnt get a confirmation number or tracking number. So, she found my information via paypal, how i payed, and voila! She told me when my package would arrive and even sent the tracking number to the right email address. Very pleased with the customer service!"
"I ordered two items from this site. I think it's alright. I didn't find anything wrong. The transaction went smoothly. I was able to use the dresses I ordered just in time for the holidays. "
"i hate the return and exchange policy. It's ridiculous. I did a big purchase and there were was items i wanted to return, but the policy didn't let me even though it was never used and had tag on and everything and my receipt. I'll never shop in this store again only because of the stupid policy you have. "
"I love the brand but this little incidents about a package that I did not receive gave me second thoughts.
I understand that the delivery had a problem, but the customer services is not good at all. I may say that sucks!
When I call the line is always busy and make you wait a long period of time, and the schedule should be longer, because many people buy online during night time and wants answers when they are buying.
About the page the customer service never answer on time, I post the issue 2 times on their web site, and I already sent 3 emails with the form. At least you should replay the emails, saying that the request is on process or something. I wish this is just fixed and thank you, I m not buying from you in a while!
on the order date I select the first email that I sent to them about the issue"
"I used to loooove this site and their app, but something happened to it. The app sucks, the site crashes a lot, still they have good clothes... a bit "overpriced" if you're used to buying cheap stuff online, but they have good things overall. Love21 is one of their best ideas (specially if you're not 21 anymore, hehe). Clothes are true to size most of the time, shoes are a different story. Jewelry is super nice, doesn't look cheap at all, but painting in the rings comes off very easily.
Shipping is usually on time if you live in the US. I've ordered several times from the site and never had a real problem... a couple times an item was missing and a couple more the items were not completely sewed, but nothing that couldn't be fixed easily. Good brand. I'll keep shopping."
"Worst shopping experience ever!! Tried for hours to place an order, but the website kept crashing/malfunctioning. Before finally placing my order, I thoroughly checked for any indication that my items were "Final Sale" and it did not say anything about final sale anywhere on the site, not on the home page, not under the product description, not in my cart, not in the order confirmation, NO WHERE! I would never have placed an online order for final sale items! When I received the items, not only were two of the four items damaged, but the order form had them all marked final sale. I tried calling customer service for hours at a time for two days, but it just goes to a busy signal. When I finally get a customer service rep, they basically say it doesn't matter what the site says (or didn't say). What a SCAM!! If you are selling items that cannot be returned then this should be clearly stated!! I will NEVER SHOP AT FOREVER 21 AGAIN!!!"
"I have ordered many times before from the website with no problems. I placed a order have not received a order confirmation email but have been charged twice. I've called customer service with no answer, I've sent multiple emails with no answer, I've tried to live chat with no answer. So now I do not know if my order was placed or just being charged twice for no clothing. I'm astonished that a multimillion dollar company has such poor customer service. Do not order online!"