"Dont ever order from their site, as their shipping can be a pain,as clothes multiply so do their shipping.And buy all means never in your life use a coupon! mess up with your order after using one, your literally FUCKED! NO refunds or exchange or store credit whatsoever, not even the store can help you, even if you have the receipt! final sale my ass, they just dont want to take responsibly their own cheaply made shit. Actually dont buy anything from Fornever 21 as their shipping cost plus return policy are harsh and unfair, rendering their coupons as useless ."
"It is horrible. Poor customer service. Their attitude is to tell you to cancel your order because "their company policy" allows them to get away with the crap they do. They cancelled only one of 2 orders because my billing address could not be verified. One was cancelled and the other was not. So I guess billing verification only applies to one order?"
"Never shopping there again. My daughter put items on hold, when I went to purchase them they included another persons items on hold along with my daughters. When I went back to correct the mistake, they would not credit my account. STORE CREDIT ONLY. Are you kidding me????"
"I didn't have any problems with ordering from Forever 21. I had the items shipped to an address in the US for free shipping over $50. Shopping online gives you a bigger selection of styles and sizes, but it might be better to shop from their brick and mortar stores in order to get an accurate fit. I ordered most of my clothes in size medium. Some were a bit big, and some were a bit small. I'd recommend buying online from this store only if the item you want isn't available in stores. Returns are not free, but you can get a refund for your online order at any store. Also, shipping to Canada is a bit pricey. Quality of the items is justifiable for the price. Overall, it was an easy straight-forward transaction and there were no processing or shipping delays. "
"I ordered from Forever 21 living in the UK. After my order status changed to shipped (4 days after my order) They gave me a UPS link to track my package. You could find out if your package was on time, estimated delivery and all other bits of information. The delivery didn't take long at all - only about 5 days.
I am so happy with my order. I am a 17 year old male and I had ordered M size on all items - They came perfect size with a little room for growing. Definatley my favorite place to purchase clothes from now on."
"They didn't accept my return even though I have not worn the shirt. I will not purchase from them again."
"i made a purchase from australia at USD 400.00. After providing all the correct details and having the money taken from my account, i waa emailed that my order was on hold, and id need to provide a bank statement to verify my details. i contacted my bank who advised me not to do so (commonwealth bank) after days of making contact the refund has been returned. dont risk your secuirty for clothes! unfortunately forever21 you lost a sale & future ones at that! and sandra from the forever21 contact centre is absolutely rude! if her manager reads this she needs to learn to shut her mouth and listen to the customer instead of trying to speak over them! it would save her fake request of asking " pardon what was that ma'am?" utter muppet!"
"My order # 38809423. I had spent over $350 at Forever21 online. In the past, I never had any problems shopping online at this store. Not this time. Nearly every single article of clothing I had bought were not sized as advertised. They were much, much smaller then the site said they were.
I tried on all my clothes, every single shirt and skirt too small to even fit on. I thought, "No big deal...I will just exchange them". I have exchanged with this company once in the past and had no problems what-so-ever. Apparently they had changed their policies in the past year.
Not only do they not exchange, you can only return. If you return you have to pay money out of your own pocket to send the shipment back. Customer service told me it would take up to two months to get my money back for return items. They also said I could drive to a store to return them, but only for store credit.
Not only are they lying about the clothes they are selling, they are stealing from people. I wrote 5 comments on several of the the clothes I bought to let other girls know that the clothes run small. Forever 21 deleted the comments, only keeping the "good" comments about their products. I am never buying from them again. "
"I paid over $30 for a denim shirt online at Forever 21. When I went to put the shirt on the button pop right off, so I sent it back for an exchange. They eventually returned the shirt saying it looked worn due to a white stain on the front and the tags were put back on with a safety pin. First of it came with the tags attach by a safety pin, a unique one at that. Second I NEVER GOT TO WEAR THE SHIRT. Third, I can't find a white stain anywhere. If I was trying to be deceitful about it why would I send it back rather than walk it in a local store to have it returned. I will never purchased another thing again from 21, online or in person."
"Ive shopped at F21 for about a year now and have never had any problems except one. THE ORGANIZATION! this has been getting on my nerves for a while, and ive been able to tolerate it because i love their clothes, but today, i had a terrible shopping experience. i could barely find a thing i wanted that i saw on the website. i went to Willow Grove Park Mall and walked out dissatisfied. Some of the young employees have very bad atitudes. i went to try things on twice and the lady that would give me a room always rolled her eyes and sighed. Its not all the workers, but some of them. the organization of this store is terrible. shoes in one section, and then shoes in another section. one shirt in one area and the same shirt across the store. im easily confused by where to find things in this place. A word of advice, shop online. the website has more things then the store and you will always find what you want. i still love the store, but it has been removed from my top 2 fave stores."
"I ordered some clothes online and used a promo code which only took about $1 off each item. I wanted to return $40 worth of things because they were a bit too large for me, and they wouldn't let me because the clothes were marked as "final sale" from the promo code. The website did not say anywhere that it would be marked as final sale if you use a promo code. I wasn't able to return it, and when I called in they were extremely rude about it. Now I am stuck with clothes that don't even fit me. These people seriously do not know how to run a good business with good customer service. Never am I ever again going to shop here. "
"I love the Forever21 website, because there are special promotions on there and more items to choose from! I ordered clothes a few months back then and the package arrived in only 2 days! I was very surprised that it was so fast! I never had any clothing bought online to be exchange, so I wouldn't know about that, but my experience was pretty good! I would definitely buy from them again!"
"worst experience ever.
I went to store in queensMall at woodhaven to return stuff. I stood in the line for 30 mins. When I reached at register I found out that they are out of gift cards so lady refused to take back my stuff. She said I can exchange but no return at this time. It was very bad experience. she did not apologize but she was very rude."
"Today I went shopping at forever 21 in Winnipeg, Canada at there polo park location.
I had gone in to buy a new outfit from their plus size section for an upcoming event.
First I had some problems finding someone to help me, not exactly uncommon but annoying. Finally I did find someone and she was wonderful. Not only did she help me find the outfit I needed but when i mentioned i needed to find some gifts she and her co worker (i beleive they were spenny and nadyne?) helped me get those too!"
"I spent $700 on clothes from them. I used a promo code which only took about $2 off each item. It took 2 whole weeks to ship to me. I wanted to return $75 worth of things and they wouldn't let me because of the promo code even though it didn't say anywhere on the website that it would be marked as final sale and I wouldn't be able to return it. I kept telling them I spent $700 and was a good customer but they wouldnt have it. They were very rude and inconsiderate. I even talked to JOSEPH M. (Wouldnt give me last name because he knew I would report him) who was the supervisor of customer service and he was extremely rude and kept interrupting me. These people do not know business. If you have a customer who spends a lot of money on their products, you should do what you can to keep their business and not throw it away. They wouldn't even consider giving me money back even after it took them twice as long to send me my clothes. DO NOT SHOP HERE. JOSEPH M IS A HORRIBLE CUSTOMER SERVICE SUPERVISOR. He wouldn't give me his last name because he knew I would report him. Even said so himself."