"Mudar para português
Shopping at Gearbest is a very rewarding experience. A fantastic selection of products, excellent prices, a very good rebate program. The goods arrive well packaged, and the customer service quickly answers any questions."

"I'm using Gearbest for quite some time, it is my go-to website for electronics for my DIY projects. The prices are very good, the daily deals are great and the customer support is one of the best out there."

"Gearbest.com is a great online shopping site I have been using for a long time. You can find everything from objects for the home to electronics, from clothing to toys, from sport to jewelery at very low prices. You can decide the type of shipment, from the cheapest (often free) to the fastest and therefore most expensive.
Before I bought many products for vaping, but now I see that they are no longer for sale, maybe only in my country, too bad.
I still give 5 stars to the site."

"The shopping experience is addicting and so far very safe. I enjoy buying at gearbest the parcels are well packed and the product comes as advertised."

"Gearbest was an alien when i started shopping, homepage provided me an clear information on requirements, Communication was an expertise, Shipping was made with clear packaging and tracking shipment was very easy, I live in India and never had a great customer support from Gearbest,

I recommend everyone to try and experience the best of it, I love the variety and huge products.

Thanks, Sunil"

"I had an issue with the local post office service of my country and I could count on them in everything about my order. They answered every request I sent in just few minutes and tried their best to solve my issue. My order arrived as I expected."

"The list a lot of items they don't even have in stock, but show them as being in stock. The estimated shipping time just keeps rising each day, so they are just fooling clients into buying what they don't have, to increase sales without having to send anything.

They also asked me months ago to fill in a good review in exchange of GB points, so most of the positive reviews here are not thrustworthy."

"From my experience, Gearbest offers perfect customer protection. Sometimes it happens that the goods is damaged or wrong, but they always refunded without needing me to return the goods back. That's appreciated, you don't have that in many other stores. Variety of items is very nice, I have spent much money there and I will again. With Gearbest I am sure I get what I pay for my money (and more). I totally recommend this shop"

"I've always found well, it's the best online store,
punctual deliveries and always excellent prices.
I recommend it to everybody.
The best is gearbest!


Mi sono sempre trovato bene,è il miglior negozio online,
puntuale nelle spedizioni e ottimi prezzi.
Lo raccomando a tutti.
Il migliore è gearbest!"

"My shopping experience on Gearbest.com is very positive.
The products have always been as indicated on the site, the products are packaged very well and also the shipping time is very good.
In summary Gearbest.com is a serious and a trusted seller"

"I purchased a Xiaomi robot vacuum as a gift during a flash sale. I paid $348.39 on 2018-11-25. At the same time I purchased spare parts for the vacuum.

I have the spare parts which arrived in a timely fashion but no vacuum. They tell me it is out of stock. The product re-stock was estimated by Gearbest at approximately January 26, 2019. So I wait. When that date rolls around, they say it is still out of stock.

At one point they tell the product is no longer available but it is still advertised on their site. I tell them, send me the newer one that uses the same filters and brushes. They tell me (conveniently) that it is also out of stock but will ship the original item when available.

They can seemingly deliver these to lots of other customers but not me. Almost each time I contact them they give me a new "please wait another couple of weeks" or "it will be available on ___" or "you can request a refund" or even try to force a refund on me if it is not delivered by a certain date. The real slap in the face was telling me to cancel the order and then order when it is back in stock (at a price of $559.37, more than $200 over what I paid! That's customer service?!).

When you look at their site, you can see by the reviews that many people have received their robot vacuums long after my order which tells me they are trying to frustrate me into cancelling the order possibly due to lack of profitability and not because it is "out of stock".

In the past when there was an item that was out of stock, you could not place the order but interestingly, I can place an order for the robot vacuum at full price. Their explanation was:

"Please keep in mind that the stock and availability shown on this site is for your reference only. While we strive to provide the most accurate and timely information on availability, availability information may be out of date and may change between the time you have added an item to your shopping cart and the time when your order is received."

They seem to tag-team at coming up with excuses. I have been asked to wait until the end of March (now a 1/3 of a year before potentially shipping) and they had provided the following:

"When the item is available, we will ship it to you.
If we still do not ship your order out at that time, you can contact us to cancel the order."

Again, they REALLY want me to cancel the order. I have ordered many items from Gearbest in the past (tablets, keyboards, miscellaneous electronic items and toys, etc) with no issue until now.

The only reason I have not given them a one-star rating is that they might actually send me the vacuum for which I have already paid. It is quite possible they are just stringing me along with "false promises" only to frustrate me into cancelling the order.

As a token of their "sincere apology" for my inconvenience they have offered me $4 in Gearbest points (200 points). Is that good customer service? I could have made more than that investing my money .

You can buy products from Gearbest but if you shop around, you can often find the same or similar products elsewhere for the about the same prices with less hassle and wait time.


I am dealing with them on their site. Seems they try to respond to poor reviews to try to create the impression that they are dealing with the issue at hand. Further, most people are aware that Terms & Conditions are full of clauses wherein one's agreement to use a Vendor's site and their services, let the vendor off the hook for situations like this. That is standard and I get it. It is still my prerogative to inform others of what they can expect in certain situations. As I said, I have had good dealings with Gearbest, one so-so transaction but this one appears to be handled poorly. I will continue to try to sort out the problem on their site as I have been over the last two+ months.

UPDATE 2019-05-08:

I assume we were finally contacted by a real person who actually helped me. Apparently still back-ordered on the Xiaomi robot vacuum, they sent me the next generation model, the Roborock S50. Based on my previous explanations of already having purchased the spare parts, this was an acceptable solution. The vacuum arrived in acceptable time considering the voyage from China. Having used the Roborock a few times, I am glad to report that my wife loves her Christmas gift (yes, it is the beginning of May). Overall this endeavor was 5 months from order to receipt. In the end, Gearbest made good and did not force a refund on me.

Conclusion: If you run into this sort of difficulty, you have to be patient and don't lose your mind. Getting uber upset doesn't help and you only aggravate yourself. To be fair, I have had 4 and 5 star experiences with Gearbest but have not reviewed them as such. Human nature tends to be that we don't compliment as much as we complain so, despite this experience being 3 stars, I will give them 4 overall. Thank you Gearbest for getting a real person to resolve the issue and not leave me to the AI responses. "

"I am very happy to deal with Gearbest, using it more than a year, i Received All orders quickly and in perfect condition, and Shipping is very fast,

And all the products have always been as shown in the picture, the prices are very nice and suitable.

Their support center is amazing, and always ready to help you without any reservations Or delay

I recommend it completely. i love you Gearbest"

"English:

Awesome seller, I can buy stuff here that are not available in my country, Croatia. Awesome assortment of everything and of course my favorite electronics, tech and gadgets for fun. If you have any problem contact their support they will comfort you and work out a solution with you.

Croatian:

Ovdje možete kupiti svega čega nema u lijepoj našoj, odličan izbor. Od elektronike, mobitela laptopa pa skroz do i raznih pizdarijica"

"09/12/2018 - Paid the order.
09/12/2018 - Order sent. ($ 89.99)
around 02/13/2018 - the phone was unboxed, non-working.
02/14/2019 - I wrote in support.
02/25/2019 - I was offered $ 20.
03/04/2019 - I sent the phone back.
03/12/2019 - the phone was received by the store.
12/03/2019 - Store said that they can not fix it, they will return the money.
Very long correspondence.
12/04/2019 - there is still no money, but the store said they made a refund 2019-04-08 (lying).
04/13/2019 - the store says: Return to your account takes 7-14 business days.
Very long correspondence.
04/27/2019 - Please wait 2-3 days.
05/08/2019 - Please wait 3-5 days.
09/05/2019 - Please wait 3-5 days.
10/05/2019 - Please wait 3-5 days
05/14/2019 - Please wait patiently for 2 days, then contact us.
05/17/2019 - Please wait patiently for 5-7 days.
05/18/2019 - Please wait patiently for 5-7 days.
No money, no phone, more than 4 months have passed.

09/12/2018 - Оплатил заказ.
09/12/2018 - Заказ отправлен. ($89,99)
около 02/13/2018 - телефон был распечатан, оказался сломан.
02/14/2019 - я написал в поддержку.
02/25/2019 - мне предложили $20.
03/04/2019 - я отправил телефон обратно.
03/12/2019 - телефон получен магазином.
03/12/2019 - мне ответили что починить не могут, вернут деньги.
Очень длинная переписка.
04/12/2019 - денег все еще нету, но магазин говорит что вернул еще 2019-04-08 (обманывает).
04/13/2019 - магазин говорит: Возврат на свой счет занимает 7-14 рабочих дней.
Очень длинная переписка.
04/27/2019 - Пожалуйста, подождите 2-3 дня.
05/08/2019 - Пожалуйста, подождите 3-5 дней.
05/09/2019 - Пожалуйста, подождите 3-5 дней.
05/10/2019 - Пожалуйста, подождите 3-5 дней
05/14/2019 - Пожалуйста, терпеливо подождите 2 дня, затем свяжитесь с нами.\
05/17/2019 - Пожалуйста, терпеливо ждать 5-7 дней.
05/18/2019 - Пожалуйста, терпеливо ждать 5-7 дней.
Денег нет, телефона нет, прошло более 4 месяцев."

"The prices are low, the shipping needs 2 or 3 weeks but it's free and they take care of their customers.

They have the best customer service I have ever seen.
Each time I had a problem, they have found a solution in less than a week.

It's my preferred seller on the web, better than Amazon.
"