"Ordered my phone in December, still not received two months later. Out of stock, which the website did not explain, and no apology forthcoming."
"cmpro sempre neste site e nunca tive problema... estou fã"
"September 2019 I bought my cell phone from Gearbest. Amazing phone and amazing price! Still the lowest price I coun't find. Worth a chance to look inside for great opportunities and flash sales!!"
"Gearbest complaint
1 defective item, 3 never shipped
I placed two orders. On 10/14/20. Today is 1/29/21
One (20101400980508376774) for a “spy camera”. It was not as described and I asked for a refund. They jerked me around that it was “one of their vendors” and refused to take responsibility. Eventually, I filed a PayPal dispute. Finally, I was issued a refund for the camera ($31.99).
The second order (20101400980508374646) was for four items. One was shipped and received. Three items were NEVER shipped. They finally agreed to cancel these items.
I’m am owed $39.93 for these three items. That never shipped.
They refuse, claiming the $31.99 somehow covers both issues...
They have jerked me around for three months.
And now I can’t file a PayPal dispute.
I’m sure that was their plan all along. So, now I will file my complaint here."
"I shop sometimes at this store. Never been disappointed. I had a problem with laser engraver, which were immediately solved. Fast service and contact, fast delivery, I can recommend this site to everyone."
"Great product offer, very fast service and contact, fast delivery, I can only recommend this site to everyone."
"I've been shopping for almost 20 years on the internet, and in the last 7 years I've had one of the pleasant surprises when I got to know GearBest website. I started buying simpler products such as covers and accessories in general, and soon I had the security of control, monitoring and after-sales support. Then, with the dollar still stable, I bought larger electronics like a cell phone and a projector. From there to I had only 2 problems with products, which were immediately solved, giving me the option of a similar new piece, refund or credit in the store. I'm really satisfied and I'd like to share it like you! It is a reliable store with incredible support. Worth it!"
"J'ai effectuer une commande sur Gearbest,
je l'ai reçu dans les délais mentionés sur le site de gearbest en bonne état et bien emballer.
mon numéro de commande et le suivant : 20080100918513258345
Merci gearbest pour le service digne d'une grande structure."
"I've been using Gearbest since 2016 and favor them as a source for gadgets, gifts, and other small products. Over the years, I purchased everything from a drone to cat toys on Gearbest. The selection is great and the prices are hard to beat. The flash sales and discounts occasionally offer insane prices that can't be beat anywhere. Gearbest has good customer service that always responds with different options to contact them. Some CS is automated for efficiency. Shipping times are the only weak point with Gearbest. Sometimes, items don't even ship for days or weeks due to inventory. GB often offers free shipping but paying for the shipping options always results in faster shipping. Overall, GB is a good shopping experience with deals and sales that have me coming back. I just have to be very patient with the shipping. "
"Gearbest today is one of the best companies to buy products and everything you need. They have a very large stock of products and the customer support is amazing! I recommend to everyone to give a try!"
"They didn't deliver my item and didn't inform me that item wasn't send. Then they offer me to buy something else, could you believe? Didn't offer a refund but to buy something else unbelievable. "
"customer service is on a very high level. also the goods you can buy there are on the high quality . perfect thing is , you can order XIAOMI devices for good prices."
"The best deals if compare it with another stores. Also - shipping very fast and you have choice - which post you want."
"I have bought several electronic accessories (controllers, cables etc.) from this site, and first of all, the prices are very good. Although I was worried at first, all the items I purchased were pretty good quality despite the low price. Shipping may take a while to Canada but for a very low shipping cost, I would still rather buy here than other online stores. Customer service response is pretty good too."
"La experiencia fue buena con la plataforma, los pedidos realizados llegaron en buenas condiciones, algunos se demoraron pero fue a causa de la pandemia, el soporte es bueno, los productos son excelentes, los felicito sigan asi. "