"Genuine Appliance Parts Sales is the only place to shop for your appliance parts. They are knowledgeable, efficient and very customer oriented. Prices are very reasonable and competitive. I have used the service twice: I spoke once with Missie and once with Greg --- fantastic customer service!!! If you need a part - Genuine Appliance is waiting for your phone call."
"Great service! Correct item, delivered promptly. "
"I received my order promptly, well packaged and was exactly as advertised.
I will definitely order from GAP again."
"Parts received on schedule. Exact replacement and problem resolved. Will certainly buy here in the future.
"
"Needed the pads on bottom of cooktop grates for our stove - hard to find. Here, no trouble, in stock - shipped quick, decent price. I'll tag the website and be back again no doubt."
"Very easy to use website. The LED modules are of great quality. I tried some from an alternate site and was not pleased with the quality. They also arrived quickly. "
"The title says it all. Would definitely use again "
"I purchased a part from these people, and I ended up not needing it. At first it seemed like I was going to have a challenge. I called the number of times, but didn’t get an response. Old school me. But I used the online forms in my order email. It took a little while but they responded and they rectified the situation. They seem very conscientious. If I need a part in the future I will try them again. Thank you."
“Hi, I am the owner and have reviewed what has transpired here and I am terribly sorry for the issue with communication. We are affected by the shortage of people that want to work and it has affected our phone staffing. Thanks so much for your business!”
"NEED CONTROLLER BOARD FOR BUILT IN FRIDGE. ORIGINAL PART NO LONGER MADE"
"Very easy to find and order what I needed."
"So far everything was great. Fast rather easy to install."
"very easy transaction, great price!"
"GAP had the perfect replacement parts for my oven. Although I thought the price was a little high, the parts fit and look very well. I would purchase from GAP again. Shipping was through USPS and arrived in a timely manner."
"Your site is so busy to look at. It’s hard to navigate. "
"Got them my stove board for repair and they fixed it and had it back to me quick. Thank you"
"Great source for reasonably priced parts! I was facing buying a new washing machine if this fix didn’t work, but it did, and saved me a ton of money (for a new washer) and the part cost about half as much as other companies are charging. Thank you!"
A rep from Genuine Appliance Parts, Genparts, has responded:
“Thank you so much for taking the time to share your experience with GAP. We greatly appreciate your business!”