"Genuine Appliance Parts Sales is the only place to shop for your appliance parts. They are knowledgeable, efficient and very customer oriented. Prices are very reasonable and competitive. I have used the service twice: I spoke once with Missie and once with Greg --- fantastic customer service!!! If you need a part - Genuine Appliance is waiting for your phone call."
"A youtube video confirmed the part I needed to fix my dryer. Once I knew the part #, I researched options for purchasing it. I found cheaper options but the reviews were poor so I opted to go with the genuine part from the manufacture. It took nearly a week to arrive which matched the estimated arrival date. I'm a happy customer who has a working dryer once again."
"I needed a pump that went out in our washing machine in our small day spa/salon. We needed this pump asap because we only have one washing machine and were crippled without it. The commercial outlet that I bought it from didn't have in stock. They also informed me Whirlpool didn't have it in stock but they gave me the part number and said I could probably find it from a third party using google search. I looked at several companies online and found this one that promised next day business delivery for around $55. This seemed high, but worth it to avoid the hassle and expense of doing laundry offsite for several days. I was also skeptical of the promise to deliver next day but went ahead anyway. I ordered this part Monday morning and it arrived Tuesday early afternoon - Wisconsin to northwest Louisiana. I had a contractor install it as soon as it arrived and we were back in business just like that. Genuine Appliance Parts delivered the correct part fast as promised. Would definitely order from them again. "
"Part and price was correct first time, no problems of any type. Very happy with my purchase."
"So far, so good.
Had the part I needed at a very reasonable price compared to other online stores.
Can't comment on the part itself uet, but will add to my review once it arrives.
Thanks for the easy transaction so far!"
"Great service! Correct item, delivered promptly. "
"I received my order promptly, well packaged and was exactly as advertised.
I will definitely order from GAP again."
"Parts received on schedule. Exact replacement and problem resolved. Will certainly buy here in the future.
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"Needed the pads on bottom of cooktop grates for our stove - hard to find. Here, no trouble, in stock - shipped quick, decent price. I'll tag the website and be back again no doubt."
"Very easy to use website. The LED modules are of great quality. I tried some from an alternate site and was not pleased with the quality. They also arrived quickly. "
"The title says it all. Would definitely use again "
"I purchased a part from these people, and I ended up not needing it. At first it seemed like I was going to have a challenge. I called the number of times, but didn’t get an response. Old school me. But I used the online forms in my order email. It took a little while but they responded and they rectified the situation. They seem very conscientious. If I need a part in the future I will try them again. Thank you."
“Hi, I am the owner and have reviewed what has transpired here and I am terribly sorry for the issue with communication. We are affected by the shortage of people that want to work and it has affected our phone staffing. Thanks so much for your business!”
"NEED CONTROLLER BOARD FOR BUILT IN FRIDGE. ORIGINAL PART NO LONGER MADE"
"Very easy to find and order what I needed."
"So far everything was great. Fast rather easy to install."
"very easy transaction, great price!"
A rep from Genuine Appliance Parts, Genparts, has responded:
“Thank you so much for taking the time to share your experience with GAP. We greatly appreciate your business!”