ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.17/5
Chance of future purchase:
2.90/5
Shipping & packaging:
2.21/5
Customer service:
1.88/5
Return/Replacement policy:
1.25/5
Featured Review


Verified
5/5

2023-08-07

Parts that compacted my heart.

"Thank you for having the parts so I could fix my trash compactor!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-08-06

Frosty help please !

"Sick of refrigerator not defrosting. Hope the new parts fix it for a long time !"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
4/5

2023-08-06

Fixed The Problem

"The part arrived in a timely fashion. Though fitment was correct a plastic guard was broken during shipping and the wiring harness was short. Thankfully, I was able to transfer two old parts onto the new one and complete the installation. Our washing machine drains perfectly. Thanks!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-08-05

weekend parts grab

"Very simple very easy and very affordable."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-07-26

Fantastic experience

"Great part and fantastic service!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-07-24

hard to find part

"Had a part that was hard to find"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-07-18

Great product!

"Fast delivery and the product works just as it should. Had 2 cheaper igniters in the past and they always failed quickly. It’s only been 2 weeks though. We will see. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-07-16

Great Service

"
OEM part. Fair price Prompt
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-07-10

Easy peazy

"Very easy process for ordering parts."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-07-06

All Good

"Well, it was easy and fast. Thanks"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2023-07-06

Fast delivery

"Part came very quickly and was well packaged."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-07-02

EASY TO ORDER

"PART WAS EASY TO FIND AND TO ORDER
"


Verified
1/5

2023-07-02

I have never received my order

"Ther title tells it all. I'm still waiting."


Rep reply posted 2023-07-03
A rep from Genuine Appliance Parts, Genparts, has responded:

“Hi John! Fact is, you correctly included your range model number when you placed your order via PAYPAL, and we correctly determined that the knobs you ordered will not fit. (The website listing also clearly does NOT show your model as even being close to fitting, and the ones that do are obsolete.
We then reversed the payment back to your Paypal account, and also sent you a notice of order cancelation including the reason. It appears that you may be having issues with your email blocking or spam blocking, because you clearly didn't get our emails, nor the email that Paypal sent you. Please check your spam, and also your Paypal balance, and it should show that the refund posted on June 15th. Hope you will see the email from Reseller Ratings that contains this reply. Thanks and have a great 4th!”


Verified
5/5

2023-07-02

Viking Range

"Replacement part for our stove , fit like a glove and works !"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-07-01

Five Stars!

"Great prices and fast shipping. They had the exact parts I needed."