"Originally placed an order, but realized had incorrect color. Had a live chat with Andy who cancelled order and I reordered with correct color. Transactions were smooth. Great experience!"
"Terrible service, I was sent the wrong part and processed a return request. I was told I’d be charged a 20% restocking fee and I’d have to pay shipping…. I’ll never recommend buying from them. This is the second wrong order they’ve sent me and expect me to take the hit for their lousy service."
"I was delighted to have found a emblem for my Buick Park Avenue and ordered through GM parts giant. Whomever boxed it up for shipping crumpled it up inside brown paper, presumably to protect it during shipping, but they crumpled it up a little too much and bent the emblem and broke part of the plastic! Now it has to be glued back together, which defeats the purpose of getting a new emblem."
"I was looking through websites and your s came up so I look into and found exactly what I was looking for, easy to use and no trouble. "
"I Looked forever to find some bolts for a wheel bearing hub on a '97 Trans-Sport...should have looked on GMPartsGiant 1st and saved a bunch of time AND money! Great buy and fast shipping! Perfect!"
"It was quick, as I remember, I /we used to be able to get a print-out of the build data?"
"They responded in a timely manner "
"Everything went well other than high shipping costs. Quality part that fits perfectly!"
"Their service was quite good and the price of the GM part was less than their competitors."
"Very good price for the product I bought. Free shipping for an item most every other site wanted exorbitant shipping on top of the sale. And you don’t get the shipping cost until the end of checkout . Quick time to finish the order here. "
"Good price good support"
"Prodct was supplied as ordered shipped to the uk in 7 days
Parts fitted no problems
Many thanks. "
"I had a whole experience buying parts from GM parts giant! Excellent customer service, fast shipping & the exact parts I needed arrived. It was refreshing to have the correct item delivered, so many other online sellers screw up descriptions & orders. "
"Part works good for what it was needed for. Came quick on expected delivery day"
"I searched everywhere until I found GM Parts Giant! I needed flexplate bolts for my GM 3.6. Even the dealer could not get them. I am rebuilding my engine and those bolts, among others, are "one-time use bolts". Found all kinds of scammers selling used bolts! Thanks guys! You all save the day."
"One of the best out there."
A rep from GMPartsGiant.com, OrderSupport, has responded:
“I'm sorry to hear about the issues you've experienced with your orders. We apologize for any inconvenience caused by receiving the wrong parts and the processing fees associated with returns. Your feedback is important to us, and we will strive to improve our services to ensure a more positive experience for our customers in the future. If you have any further concerns or need assistance with your order, please feel free to reach out to us.”