"Any good reviews of this company have obviously been written by it's employees. I bought a cell case and was told twice it was not available after having to contact them myself because no deliveries were made. Could not contact them by phone as the phone numbers on the site don't work. They did charge my credit card for no products received. Then when I asked for my money back all my emails were ignored. I finally got an email saying that it had been too long for them to reimburse my credit card. They wanted my paypall information to send me my owed money. After 7 months I still have not received my money. I even tried to lodge a complaint with Better Business Bureau but they did not reply to the BBB. There are many complaints about this company on the BBB site but of course they are not recognized by the BBB. The service is atrocious and they are crooks!"

"I should have thoroughly checked reviews of this company before buying and made the mistake of trusting all the good reviews posted on their website.

I ordered a cell phone case that was supposed to ship in 2-5 days and screen protector which was supposed to be 4-8 days. It has now been nearly 2 weeks and I have not received any updates on my order despite charging me immediately after the purchase. I sent an email that was never replied to. Checked my order on their website and said that they are still waiting for a confirmed delivery date from the seller and that my order is still being processed.

I highly do not recommend ordering through GoCellular.ca...unless you don't mind waiting several weeks for your order to arrive!!"

"Placed order for one phone case Jan 31, 2016. Website said in stock and would ship in 2-5 days.

Did not get a shipping notification, checked website Feb 8, 2016 and the shipping date had changed to between Feb 12 - 17.

Emailed them on Feb 19, 2016 asking for an update, no response.

Emailed them again on Feb 28, 2016 and also copied the same email using the contact form on the website.

No response as of March 6, 2016."

"BUYER BEWARE.
Fair prices but LONG WAITING/SHIPPING TIMES.
Ordered UAG cases on Nov 11. Website shows shipping 2-5 business days. A week goes by and my shipping order status changed to unknown. Threatened to cancel my order and was told items back in Stock Nov 25 -27. Nov 27 rolls by and was informed cases may ship by next Wednesday (Dec 3).
That's over 3 week waiting period.
WHAT HAPPENED TO SHIPPING 2-5 BUSINESS DAYS.
Spend your money elsewhere.
Communication is also SLOW."

"Fast delivery and great service."

"Ordering was very easy. The product was very reasonably priced. The product arrived far quicker than expected."

"I got my phone case fast and it works great!"

"I ordered a Wall Charger for Samsung S20 pin phones that wasn't in stock; I contacted gocellular.ca to know when it would ship, etc. I received excellent service from Matt."

"A little warning: I placed an order with them in December for items which never shipped - they're still listed as shipping in 2-3 or 4-8 days on the website. I eventually cancelled my order and asked for a refund. It's been 2 weeks and ...nothing. E-mails often go unanswered, twice it took me 3 e-mails before they would answer me. Their contact number goes to a cell phone which is switched off (and has been for at least 3 weeks)

They charge immediately for items which are not in stock. They are slow to respond to e-mails and a request for a refund is two weeks old with 2 apologies from Matt but still no money.

Proceed with caution.
"

"Do not buy from this company. I ordered a case Jan 12 2015 and it still did not receive anything yet. Worse customer service I send several emails and I receive two after couple of days. I asked to cancel my order but no respond!. "

"Do not buy from this company is a scam. I ordered a case November 13 2014 and it now January 15, 2015 I yet to receive it. I have all the communication with Matt. My next step is call the local authority and the media as they operate out of BC."

"I also got scammed by this company

Ordered an item and it was indefinitely delayed, charged my credit card too.

Asked for a refund, they have not refunded me after 3 weeks and have stopped answering my emails."

"First, i order a simple device to hold my cell phone from the website. and then a during the expected arriving day, i got this email

Unfortunately there's going to be a delay shipping your order and it's now expected to ship out to you on Friday Jul 4th. We do apologize for this.
I've copied the details of your order below. We're doing our very best to ship your order as quickly as possible, I'll update you if the shipping date should change, otherwise I'll email you a confirmation as soon we've shipped it. Please contact me any time if you'd like to make any changes to your order.
I hope this delay is not too much of a problem for you.


THen later when the expected shipping date came, i got another email

Hi John,

This is just a quick update on your order. Unfortunately it's still delayed and is expected now to finally ship out to you between Monday Jul 14th and Tuesday Jul 15th. Sorry again for this delay.
I've copied the details of your order below. This is finally a definite shipping date, I'll make sure we rush it out to you as soon as it comes in stock and I set up a free upgrade to Xpress Post shipping for you too so you'll get it very fast once we ship it. Please contact me any time if you'd like to make any changes to your order.

And today is July 15. I called GoCellular, and they said "We dont know what is happening, but I will call you back as soon as I get the required information. Ill call you back in 30 minutes."

I waited 1 hour, and called them again, but they didnt pick up. Might be a scam company aswell, but still gotta wait a bit more while i ask for refund and see whether the money gets transfered to my account."

"Very good experience!

would recommend!"

"Hi

I've had an excellent experience deali g the gocellular. hen I had a problem with my order Matt quickly helped and solved it. My ipad case was back ordered and let me know the second it came in and shipped it right away. The best way to communicate is by email with Matt and once I figured that out everything was wonderful. Great selection and prices also."