"Usually they are great, and ship packages on time.
I understand there is a delay with Covid-19....but my recent experience is completely inexcusable

Ordered products on 04/07/2020 Shipment pending STILL
Called 3 times about the status of the package and David GUARANTEED ME they had the product and it would go out the next day after the first phone call.

NO PACKAGE.
more then a week later i called again,(04/25/2020) David was SO RUDE- and hung up in my face after i asked for a refund for the products the obviously don't have.
He did not give a refund, no package shipped still and ignored my additional email request for refund.
Made another order on the same day (04/25/2020) i called about un-shipped product and shipping label was created and shipping confirmation sent on 04/27/2020 but no package made it to usps. ( i had called them about it when i noticed nothing made it here 2 days later)
I wonder why this package didn't make it into the mail after the account stated it did, are you holding it hostage because i called to many times about my other products you never sent me?
I started a dispute with my bank, for the charges on 04/07 and will do the same with this recent order if not received by today.

I will never order from you again.
All you had to do was refund my order if you didn't have the products or actually ship my items to me instead of promising something you didn't do Multiple times. HOW IS THAT SO HARD? also there was no need to be rude, All you have to do is properly communicate."

"I love this company. I was waiting forever for over seas material. I love the delivery. "

"Just discovered this site and will surely visit again."

"Loved the book about purses."

"Do you have a catalogue you can send with my order please?"

"Hoping for a good customer experience, my Wife has currently made 350+ face masks for Paramedics, E.M.T.'s, Nurses, Doctor's, Family, Friends and Stranger's as we navigate the Covid -19 situation. Came across your web site and purchased non woven interfacing and 2 mm elastic cord in 144 yard spools of white and black. Will be appreciative to receive these items. Other vendors have cancelled or delayed orders that have not yet been delivered. "

"Anytime I need anything, Gold Star Tool has always been there to fill my companies needs. While all other places wouldn’t service my company during the pandemic, Gold Star did. Thank you guys!!"

"Man this was just awesome! Thanks guys, great as always."

"Was hoping for more Singer slant needle attachments. "

"This is my 2nd time ordering. My first order took more than 3 weeks and I am about 80 miles away. I allowed additional time due to Covid-19. However, I still think the time was excessive. I was very satisfied with the product when it finally arrived and I think it's a great value that's why I am ordering again. I will continue to order from this company if the processing time improves. I am giving it another chance."

"easy to navigate software options available for purchase nice pictures and explanation of product in general an enjoyable experience."

"Wow! I've been sewing a lot of denim and I'm so happy to have a tool that makes snaps, rivets and grommets easier to install. "

"Wide variety of items. Very helpful staff!"

"Having issues of login for my account. Reset password then does not recognize it.
"

"it was really difficult to register/login during checkout. "