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Product & services pricing
4.00/5
Chance of future purchase:
3.84/5
Shipping & packaging:
3.71/5
Customer service:
3.40/5
Return/Replacement policy:
3.09/5


Verified
2/5

2024-10-28

Long ship times

"It seems they have a small inventory and most it take 2plus weeks to ship. "

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Verified
1/5

2024-10-27

Terrible experience

"I tried calling 10+times for days. No answer. Then tried email, no response. Then I tried chat, no response. I asked for them to cancel because the part didn't ship when the tracking # was sent. This was after charging me. The only way I got my money back was threatening to contact my bank. "

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Verified
5/5

2024-10-27

Great selection!

"Love you guys! Great selection, prices are reasonable, and fast shipping.
Thank you!
"

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Verified
5/5

2024-10-23

Fast Delivery

"Have to admit i was a little scared when i read comments AFTER i made my purchase with customers having problems and delayed shipping.
I did not experience any of this. The machine arrived very fast, was in great shape, and put right to work.
I would definitely purchase from Goldstar again.
"

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Verified
5/5

2024-10-20

Great selection of sewing machine parts

"Everything arrived just as I ordered and it all fits my machine perfectly. Prices are very reasonable as well!"

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Verified
2/5

2024-10-16

Have not received my items yet

"Not sure how I can review something that hasn't been shipped yet. Usually my orders from GoldStar Tool ship quickly (within a few days of ordering), but I've been waiting two weeks now and still have no tracking number. It's unlike them to take so long to ship, so I'm a bit concerned. "


Verified
2/5

2024-10-16

Equipment .

"I did not received all the equipment that I ordered. I have sent several email with on response."

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Verified
1/5

2024-09-25

One month later, still nothing.

"I have waited a month and not received my parts, tracking info, or any sign that my order will actually be shipped to me. I was told, after my money being taken, that it will be a few days. Then a few weeks, then a few days, then a week. Now they said it is being shipped and tracking info will follow but still nothing.

DO NOT ORDER FROM GOLDSTAR TOOL!
"

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Verified
5/5

2024-10-13

Prompt and efficient service.

"I recently began adding leather straps and rivets to my handmade bags.
I purchased a rivet setting tool from GoldStar and a die set. However, I ordered the wrong die set. Via the phone, Goldstar kindly and efficiently assisted me with ordering the correct die set and sent it out asap. Their customer service is excellent.
I also would highly recommend their you tube videos.
"

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Verified
5/5

2024-10-12

Pinking Machine

"Use it daily, in the bear rug business. Well built product. Holds up to daily use."

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Verified
1/5

2024-10-12

terrible

"Your products are soo small and unfunctional and I am missing an item from my order"


Verified
5/5

2024-10-10

Great Products

"The products are always exactly as shown. I chose to ship within the US (I'm in Canada) as I was hoping it would be much faster (last order took three weeks). This time I received it in around a week which is better, other than having to go get it.
Looking forward to embellishing my jean jackets with these new supplies!
"

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Verified
5/5

2024-10-09

Great service

"Fast shipping. Just what I needed"

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Verified
1/5

2024-10-08

I never received my items and no response

"I never received my items. I emailed in about this and still no one has responded! "

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Verified
1/5

2024-10-02

Wrong part -I had to pay for it.

"The owner told me that a walking foot attachment was compatible with my Pfaff industrial machine. It was far from compatible in many ways. When returned-they charged a restocking charge; they doubled down and said that it does fit. Oh, I have an instore credit that I will never use. They are terrible to work with-in my experience."

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