Product & services pricing
4.06/5
Chance of future purchase:
3.80/5
Shipping & packaging:
3.66/5
Customer service:
3.65/5
Return/Replacement policy:
3.13/5


ResellerRatings
Verified
5/5

2025-04-23

Fast service and excellent products.

"I have ordered from GoldStar Tool on several occassions. The product quality is good and pricing (especially bulk pricing) is excellent. Shipping times are excellent as well ."

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

ResellerRatings
Verified
4/5

2025-04-22

Resolved Issues

"I had some problems getting confirmation of my order, but it was resolved quickly and I received my product. Nice!"

Pricing of products and services
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ResellerRatings
Verified
3/5

2025-04-22

Customer service is terrible, product good

"The live chat person is terrible, after I made the purchase every time I asked any quesiton about the product or assembly questions he or she discontinue the chat without saying anything... "

Pricing of products and services
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ResellerRatings
Verified
1/5

2025-04-21

Worst customer service ever!

"I am a retired disabled veteran, who does some sewing to help make ends meet. I purchased a Juki machine through Goldstar and when it arrived, it was broken. I returned the machine and it has been six months with no resolution. I message repeatedly and the owner. David just respond with “I’ll get back to you” and then doesn’t. 1 month ago. I posted a negative review and started receiving abusive and threatening messages from the owner. He promised me if I took the review down he would “make it right.”. There still has been no resolution, and at this point I’m out $3000 and don’t even have the "

Pricing of products and services
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Product Returns/Refunds/Exchanges

Verified
2/5

2025-04-15

Broken ruler

"The ruler arrived broken. I called the company and left a message with the ID number and my phone number. Nobody ever called me back. Now I have a ruler that is broken and I have no use for."

Pricing of products and services
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Verified
5/5

2025-04-13

Great

"Love the selection of purse accessories "

Pricing of products and services
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Verified
5/5

2025-04-11

Great Product and Great Service.

"I spoke with David, he was extremely helpful and knowledgeable. The whole experience was great and will look to Goldstar Tool for all my needs for the future. "

Pricing of products and services
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Product Returns/Refunds/Exchanges

Verified
4/5

2025-04-10

screws

"I ordered my binder with the bobin plate cover. My complaint is that the slot that the binder mounts to the bobin plate is to small. I am going to have to use a drill bit to enlarge the slot."

Pricing of products and services
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Verified
5/5

2025-04-08

Sewing Notions

"I was pleased withe items I received from Gold Star. The items were as described, and the ordering and delivery went

very smoothly. Thanks, GS
"

Pricing of products and services
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Verified
5/5

2025-04-05

Excellent

"Excellent service, so far so good"

Pricing of products and services
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Verified
5/5

2025-04-03

#15 Grommets

"The grommets were delivered very quickly and are a nice quality."

Pricing of products and services
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Verified
5/5

2025-04-02

New Tech 1508 NH

"Sewing machine came fast and works great"

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Verified
5/5

2025-03-28

Dope snaps!

"Thanks! Great Snaps.
I am looking forward to my next purchase with you. The New Tech CG-1541S I grabbed from you works fantastic.
"

Pricing of products and services
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Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2025-03-28

Juki ddl-8700

"Shipping was fast and everything arrived in great condition. The machine works perfectly—smooth, powerful, and just what I needed. Assembly took some time, but that was expected and totally worth it for the quality."

Pricing of products and services

Verified
2/5

2025-03-23

Poor.

"I did not receive one out of three packages that were supposed to be delivered and your managers were not very helpful. Waiting on tomorrow to see if it’s delivered. Also did not receive assembly manuals "