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Product & services pricing
3.97/5
Chance of future purchase:
3.88/5
Shipping & packaging:
3.71/5
Customer service:
3.41/5
Return/Replacement policy:
3.09/5

Verified
5/5

2020-11-11

"Great so far hope bobbins fit my machine "

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Verified
5/5

2020-11-10

They WILL make it right

"Had a small problem with one order and David called me and made it right!"

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Verified
5/5

2020-11-10

Wonderful Service!

"Easy to work with, shipping is always fast, great customer service!"

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Verified
4/5

2020-11-10

"Fast and easy now I just need to see what the quality is like"

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Verified
5/5

2020-11-09

"I like all the information Gold Star provides on their website. It's easy to order exactly what I need."


Verified
5/5

2020-11-09

My new Juki

"The best pricing I have found, the fastest service for delivery too!"

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Verified
4/5

2020-11-09

"somewhat a little confused about delay to pay w paypal...thought it would have come up on payment page, instead of after...."

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Verified
5/5

2020-11-09

Thank you David for the excellent customer service. I had a couple of questions and your response time was immediate, which I appreciated!

"I am very please with my rivet press and love the color... the delivery of this press was not only received a say early but was wrapped with great care!!! Thank you. I have already placed another order and look forward to future orders with your professional company!"

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Verified
5/5

2020-11-09

"Very easy to navigate website."

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1/5

2020-11-08

Defective Grommet Press/poor customer service

"I purchased the grommet press and die set for #2 grommets. It didn't work with the industry standard #2 grommets
I was currently using. I immediately called the company to report it and I asked to speak with the manager and he wasn't available. I sent the press back the next day. I never got a follow up call. The representative was rude and told me they would keep 20% if I returned it.
I don't recommend buying their tools if they don't work with the industry supplies. Lesson learned. I will only do business with trust worthy vendors.
"

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Verified
5/5

2020-11-06

Another hassle free order

"Great website that makes ordering quick and easy."

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Verified
5/5

2020-11-06

"Had exactly what I needed. "

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Verified
5/5

2020-11-06

Thanks for providing an alternative to amazon

"Website is easy to navigate and find what I needed. "

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Verified
5/5

2020-11-05

Never a problem

"I have found that this company, in my own experience, has been very responsive to any questions or need when I send them a message through Ebay. They respond right away and I am grateful for their help. I bought a Juki industrial machine and other supplies over time and have never had an issue. Always treated with respect and I appreciate that."

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Verified
5/5

2020-11-05

Good Shop

"professionals shop here. "

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