"Have used Honda Parts on several occasions. Easy to use site with genuine Honda parts at value for money prices. Speedy and efficient service."
"Great online catalog for Honda Parts
Easy to use, easy to buy!
"
"First time using HondaPartsNow.com and it was awesome. Excellent prices for genuine OEM parts that are sourced and shipped from nearby Honda dealerships. Very fast shipping even during the holiday's and pandemic."
"Wonderful place to buy Honda part from. My first order. I order the wrong parts. So I Call to cancel my order. Talk to Nancy who were very nice and pleasant. She cancel my order in like 20 sec. Wow! I have to give it to them. Great customer service. I will be buying more parts from them. Ronald "
"I received the Honda parts in the original Honda packaging and they were an exact fit. It cost me $50 to repair my drivers side door drop on my 2008 Accord instead of paying a dealership or body shop $400. Definitely going to use them again. Part arrived sooner then expected as well. "
"Items are as described. Will do business with you again. Shipping was quick. Thank you."
"I ordered a simple emblem on the front grill of my Honda Accord. I received the wrong part but the invoice showed the correct part number. Sent it back at my expense. Spent over $20 but never got the part and the customer service was rude and incompetent. NEVER AGAIN!"
"Part arrived broken. Multiple attempts to reach seller failed .
Horrible experience
Jan"
“Dear customer, we apologize for the inconvenience you have experienced. I noticed that you haven't submitted the RMA ticket yet. Please go to our website, and go to the Contact Us page, choose the RMA under the Email Us option, and fill out all info required to submit your ticket: https://www.hondapartsnow.com/online/Page_Customer/service_contact_us.aspx. Our RMA department will assist you with the issue.
Again, we apologize for the inconvenience. We strive to provide customers dedicated customer service. Your satisfaction is our #1 goal.
”
"Terrible customer service On the phone and also through email. They don’t take the proper procedures to contact a customer when the item is still pending. Also bad customer service over the phone no one can help me with anything I was asking for. Also would not provide me customer care corporate office phone number to file a complaint. Very dissatisfied"
“Dear customer, We apologize for any inconvenience you may have endured. Customer satisfaction is our #1 goal. For security reasons, our reps are now allowed to have the customer's private credit card information. All orders must be placed by customer's on our website. We do not take phone orders. Thanks for understanding and we greatly appreciate your business. ”
"I sent the following direct to the company: "I'm actually not interested in anything except to let you know that this is the second time I have had to contact your company regarding a wrong or damaged part. first time, the part was wrong, despite your website telling me it was correct according to the VIN I provided. Then, you made me pay for shipping and I have yet to see a refund. Next, I purchase the correct part only to get it yesterday, damaged (I have photos) because it was stuffed into a box that was far too small for it. It was bent on one side and now has white marks on it where the plastic will eventually split. At this point, I'm going to simply use the part because I am not going to pay for shipping again to return it and "hope" for another refund. However, I would like someone, specifically a supervisor or manager, to investigate this matter and understand that this is not an effective business model for your company. The process has left me frustrated and viewing your company as unprofessional and lazy."
I received a response saying that they would look into it. That was over a week ago with no further follow up from them. I would highly recommend utilizing any other company. "
“Dear customer, We apologize for any inconvenience you may have endured. Customer satisfaction is our #1 goal. We have reported your issue so that we can avoid situations like this in the future. We greatly appreciate your business. ”
"I have ordered from Honda Parts Now in the past with no issues. Except for my last purchase I ordered a water pump. Upon receiving the box was heavily damage and the water pump had no padding, foam or some type of protection inside the box to protect the water pump in transit. I spoke to the RMA department and sent the water pump back and they sent me another in the same condition. I dont understand how the second time it was sent the same way without any protection after calling and complaining about how they Shipped the first one. Because my car has been disabled for a few days and need it up and running i be installing it. Hopefully I have no issues with it. Not happy to say the least."
“Dear customer, your replacement has been issued on 5/27/2020.”
"I ordered these parts, and for some reason my order was canceled. It was claimed that attempts were made to call me but no such attempts were made. I check my email at the end of the day so by the time I got the email claiming to be the "third time" an attempt to contact me was made, it was too late to get ahold of your customer service. I am very unamused and need these seat belt releases ASAP so I can have my no longer functioning ones replaced. Your actions have jeaprodized my safety while I drivr as I have no other car to use. Maybe next time ACTUALLY try to call me
"
“Dear customer, we did send you two emails and one voice message to you.”
"Placed an order of $274.17 for a wheel. Part came the wrong design from other wheels of my auto. I returned the part immediately to the warehouse. After 10 days of item being delivered to them, I had to call everyday to get my refund. They charge a $48 fee for returning an item!! Now, you'll think they would deduct $48 from $274.17. Well no. They took the shipment cost into their pockets leaving $243.31- $48.00- $14.60 (TAX) = $209.25 REFUND. That's not acceptable. Why would someone get charged $14.65 tax to get a refund?! It would of been easier to sell the wheel online to someone and get all my money back instead of going thru all of this hassle plus getting ripped off."
“Dear customer, here is our return policy: https://www.hondapartsnow.com/service/honda-return_policy.html”
"Great pricing, user friendly site!"
"I tried checking out on three different browsers, and on two different computers. Every single time I tried to continue to the billing and payment step, I would receive an error message saying the zip code and street address do not match, preventing me from continuing.
I called to try and order online, and found that hondapartsnow.com doesn't provide over-the-phone ordering.
As a last resort, I tried deleting the apostrophe in my last name. (O'Connor -> OConnor)
After I did that, everything worked fine and went through. I wasted a day trying to figure out what went wrong. The customer reps that I called were also not aware of the problem. Because of this, my order didn't get confirmed until the evening which was well after business hours, and likely delayed my plans one extra day."
“Dear Customer, we apologize for any inconvenience you may have experienced. Your satisfaction is our #1 goal. While we try to maintain a near-perfect catalog, a small number of parts may be listed incorrectly. We have this corrected within 1-2 days to ensure our website is accurate. Once again, we apologize for this great inconvenience and thank you for understanding.”
"Very good experiance, love the quality of my mats."
A rep from HondaPartsNow.com, GeorgeGPG, has responded:
“Dear customer, We apologize for any inconvenience you may have endured. Customer satisfaction is our #1 priority. You can visit our Help Center then click on Request Technical Support to see how to contact our parts specialists for assistance to verify the correct part number prior to placing an order. The estimated response time is 1 business day. You can also contact your local dealer for the part number. Thanks for contacting us. We greatly appreciate your business. ”