"Have used Honda Parts on several occasions. Easy to use site with genuine Honda parts at value for money prices. Speedy and efficient service."
"HondaPartsNow shipped my parts on time as promised."
"It took me about 30 seconds to find the right part and a minute or so to place my order. Just as it should be."
"east to find parts and easy to order/pay"
"This is the worst company I had ever done business with,
1st I place an order with a number of items on it, they accepted the payment and gave me an estimated date of delivery.
Then they turn around and email me two day after telling me that my shipping address and billing as to be the same, or I should use PayPal or the cant do business with me.
Given that they already took the money out of my account already,
Ok so I went and set up PayPal and used it,
Now they say everything it all set, gave me a new expected date of arrival for my delivery, and they refund the 1st money they took from my account, so I was like ok fine
Then after all of that, they emailed me again saying giving me a new expected date of delivery, so I called, they explained that one of the item is been delayed, so I asked if the rest of items that are on the order can be shipped, and the ship the other part when it becomes available to them, they told me no, I would have to cancel the order and the place another order without that Item, are kidding me, it so much stress try to get the order in the 1st place now you telling me I would have to cancel the order and reorder. This place is a mess
Away I let the order stayed because I couldn't deal with the stress
Then a few days after I got an email from the that the item has been shipped, but really and truly the item wasn't shipped until the following day, and the estimated date of delivery of the shipping is 2 day later then the one the gave me.
Give that these items I ordered are time sensitive, I needed them by a certain date,
When I 1st order it the time line was ok, but because of there unreliability and poor customer service its going to cost me the customer more to get it where I need it to be...
So if you must purchase from this company because you have no other options, be cautious "
"The prices are somewhat reasonable. Wish the shipping charges were less. And that the illustrations were much more detailed and easier to navigate and compare to customers vehicle"
"1 When you lookup a product,you can't add it to your cart. 2they add shipping and tax at the last minute
Otherwise all is great. Thank you "
“Dear Customer, you can input you zip code to get shipping and tax quote, after you add parts to your shopping cart.”
"I placed an order on may 23rd. Estimated arrival date was June 2nd at the latest. Well June 2nd came and went, still no parts. I had to call and ask why my order hadnt arrived. Well turned out it hadn't shipped. It wasnt until I called inquiring about my order that it finally got sent out. No email or call when the items had not shipped yet. Last time I'll be buying from here. They didn't even offer to overnight the parts. Horrible customer service. "
“In the event of a backorder part (less < 1%), we will inform you and provide you with the option to cancel the part or the entire order. If you are willing to wait, your credit card will not be charged and invoiced until the parts arrive at our warehouse and the order is ready for shipment. ”
"They sent me someone else's order, and it really seems like they dont care?! Customer service through the entire order process was horrible, and now that the wrong order was shipped its gotten even worse. It really seems like no one that works for this compnay cares about what they are doing, or customer service. "
“Dear customer, your RMA has been approved. Please ship back the wrong parts, so that we can process your refund.”
"I ordered a set of running boards from HondaPartsNow on June 10, 2020 for their cheap pricing and reasonable shipping. Shipping was fast and FedEx was the courier. FedEx claimed they delivered my item to my front door at the posted time which I was home. No item was ever delivered. I immediately called FedEx the same day and told them the issue. A FedEx rep left me a voicemail the next day saying that if they can't find the package, FedEx will mark my item as a Lost Package and for me to contact the seller, HondaPartsNow, for final resolution. I did as such and made a RMA claim to have HondaPartsNow send me a replacement due to FedEx's fault. On HondaPartsNow website, the RMA claim was processed, approved, and completed so I thought I would be receiving a replacement part soon. One month later, still nothing. So I called the RMA department and seek information of what's going on. The RMA rep told me that it was a "systematic error" on their end and it shows my item delivered. The rep also told me to solve my issue with FedEx since they lost my item. So I called FedEx and told them that HondaPartsNow told me to file a claim for FedEx to reimburse me for the lost package but the FedEx rep told me to contact the seller again that it is up to the seller to send me a replacement as FedEx did claim they lost the package. I called the HondaPartsNow RMA department again and told them what FedEx told me and said there's nothing HondaPartsNow can do for me and basically left me with nothing and $361.56 down the drain. Now I am having my financial institution solve the issue as HondaPartsNow will not work with me and ignoring my emails. It is unfortunate that I did so much calling back and forth between HondaPartsNow and FedEx and neither were willing to help. Though there are plenty of good reviews about HondaPartsNow which made my consensus to buy from there, there are reviews of their terrible and despicable customer service. It was unfortunate that I had to be one of those customers that has to write a negative review of how HondaPartsNow handled my experience. I will not be using HondaPartsNow ever again and would rather go to the local dealership and pay a premium price rather than going through this company. Buyers beware."
"I ordered an antenna booster for my Honda Pilot, over a week later I receive an ignition cylinder with 2 keys. I call and email them about the error, instead of sending me the right part they insist I send back the bad part first so they can inspect it, COMPANY POLICY I am told. I ask when do i get the part i ordered, I am told it is packaged and will be sent once they have the wrong part back.
So i get inconvenienced due to their mistake. I send it back, I get notice they received it, but i call to see if my part sent, I am told it is not in stock, will be 2-3 weeks before they have it. So after i got my refund i got the part somewhere else in 4 days, the correct part.
Last time I order anything from here."
“Dear customer, Due to COVID 19, our processing time is longer than normal. we apologize for your inconvenience. ”
"This site is not very user friendly for paying with PayPal and when I use the same Bank of America credit card to pay, it indicates that I must use PayPal to ship to a freight forwarding address."
“Dear customer, per our sales policy, Both your billing and shipping addresses must be verified before an order will ship. https://www.hondapartsnow.com/service/honda-sales_policy.html”
"I ordered a door handle for my Odyssey and ordered the wrong part - even after they verified the VIN number. I tried to return the door handle and they won't accept the return without the original box - even though it was just a non specific cardboard box. The man I spoke with said there was no proof I bought it from them without the box, I guess we ignore the fact that I have my online receipt and offered to mail it back myself. Horrible service."
“Dear Customer, we apologize for any inconvenience you may have experienced. Your satisfaction is our #1 goal. As our parts are sourced from the manufacturer, strict return procedures are imposed upon us when processing returns. Unfortunately, we must abide by Honda's return policy. We have our customer service team that can help customers locate the accurate part as they are available Monday-Friday from 6:30 AM-5PM PST, we can be reached by email, live chat, or phone as listed on our site. Once again, we apologize for this great inconvenience, and thank you for understanding.”
"We received the package. It has not been opened because when we received it and no longer needed it. The return policy is horrible. It is $10 shipping, not bad. The problem is he 20% restocking fee. With taxes and all the other fees we paid around $320 (cost of item plus taxes and fees) for the item and may have received $206 on the return. There is a 20% restocking fee 20% of $270 ($216) minus $10 shipping. We decided to just put it in the basement."
“Dear Customer, we apologize for any inconvenience you may have experienced. Your satisfaction is our #1 goal. Our customer service representatives help our customers get the correct parts for their vehicle. They are available Monday- Friday from 6:30 AM to 5PM and can be reached via live chat, phone, and email which we provide on our website. We also have price match which can beat many of our competitor prices, it must be for the exact same OEM part number listed to quality for price matching.”
"I ordered a washer reservoir replacement for my CRV, I double checked the website and also talked to a customer service person, everything said the part would fit. I received the part on December 5. I had to go out of town on business for a few days and when I got back, my wife had to go in for emergency surgery. This put me right around Christmas. Well my mechanic was closed from Christmas until just a few days ago. I took my car into him to have a few things done and to get the reservoir out in, he told me it was not the correct part. I emailed HondaPartsNow.com and told them the situation and they stated that since it was over 15 days, they could not issue a refund, I explained the situation again to them and again, they say there is nothing they will do. So I am stuck with a part I can’t use and am out 175.00. After reading about other dealers, they have no questions asked return policies, I wish I would have dealt with someone more reputable, especially since I was going to order many other things from HondaPartsNow.com. Will I do it now? Not a chance and I will make sure I tell everybody I know about their lousy business practices, just wanted to get this off my chest and tell anyone who reads this to stay away from HondaPartsNow.com"
“Dear Customer, we apologize for any inconvenience you may have experienced. Your satisfaction is our #1 goal. We have many representatives to help our customers get the correct parts for their vehicle. They are available Monday- Friday from 6:30 AM to 5PM and can be reached via live chat, phone, and email which we provide on our website. It is encouraged to use your VIN on our website for the most accurate results. Once again, we apologize for any inconvenience and thank you for understanding.”
"I ordered Spare Tire Rim. I was so surprised to see it has been delivered after just 20 hours since I clicked Submit order. "
A rep from HondaPartsNow.com, FrankGPG, has responded:
“Dear Customer, we apologize for any inconvenience you may have experienced. Your satisfaction is our #1 goal. Hondapartsnow.com will match the price from an online retailer only and has the final decision for matching an online price. Can only be priced matched on brand new, genuine OEM (original equipment manufacturer) items. Most of our shipments will be shipped via USPS. For Oversized or Overweight shipments, there will be an additional shipping charge required. This applies, but is not limited to all bumpers, fenders, hoods, door panels, etc. Illustrations are intended to be used as a reference only and not to as an accurate depiction of the part. We apologize for this great inconvenience and thank you for understanding.”