"I wished I have seen all the negative reviews they have all over internet before placing my order.
After placing the order I have received a notification of around 12 pounds dues for import changes. I complained and received this asnwer:
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Thank you for contacting iHerb support. We understand that this situation is frustrating. We apologize for the inconvenience.
We apologize that you were unaware of the extra duties and taxes charged by your country's customs and duties offices. We do have the following information posted on our website.
You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them.
We apologize, but iHerb cannot control these additional costs since they are brought by the government and not by us iHerb or the shipping company you chose to use.
Please understand that if you choose to deny the package, the shipping company will send it back to iHerb's facility where you will be refunded the amount you paid for the products, minus all applied discounts and shipping charges. We will send you an email to let you know we have refunded you and how much the refund will be.
Please let us know if you need any additional assistance. We look forward to serving your needs in the future.
Have a splendid day. We definitely value your business.
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Since the previous email was suggesting that denying the package was the only way to receive a refund, I did not pay the import changed and waited for a couple of weeks to get a refund. And this is the reply when I asked for an update:
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We apologize for any inconvenience this may cause. We do our best to provide all the information regarding International shipping during checkout to avoid any confusion. We cannot control the additional costs brought by the government.
Please take note that the order 401216018 has no record of being returned to the iHerb facility. If the return cost is more than the order total, the package will be abandoned and there will be no refund available.
It is best that you coordinate with your local post office, Yodel, regarding this matter so that you may receive your order accordingly. We are hoping for your kind consideration and understanding.
For other questions, feel free to contact us again via live chat or email. We will be glad to help you.
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What a total joke!!!! They firstly suggest you to deny the package and then refusing to refund playing on them getting the parcel back.
Absolutely to avoid!!! "
"Iherb has what I need and ships immediately. The quality is also very important and iHerb is our one stop shop."
"Great customer service! I e-mailed the morning after I had placed an order and the gal graciously gave me my discount code, that I had forgotten to enter, and even added another item. No problem at all! And - loved the speedy delivery of only 2 days!"
"I have been ordering from iHerb for probably about ten years. They have a very good selection of products and their shipping is the best I've ever seen from any company ever!"
"Very good online shopping experience."
"I have purchased many vitamins, supplements from iherb. I have always found the service to be FAST and the prices are the lowest I have found on a regular basis. I am very pleased with the customer service, a wide range of products, ease of ordering and weekly discounts. I recommend using this online store.
By the way, you can save 5% on your any order if you copy/paste coupon code PJH581 during checkout!
Get 5% Off from any order + 5% Off next order + additional 20% off iHerb Brands of the Week!
http://www.iherb.com/specials?rcode=pjh581
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"Everything delivered as expected, well packed, etc... Will definitely use them again!"
"I have shopped with iHerb for 5 years and have never been disappointed. Most products work well for my budget.
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"iHerb met all of my expectations (delivery time, product quality, etc)
"
"iHerb has some great savings on organic brands. I purchased a big jar of coconut oil and within a couple of days, it arrived! Quick service!
Thank you, iHerb."
"Several years ago I ordered many supplements and vitamins from them (Was a VIP customer) and I was happy with their products and shipping times, but over the past 5 years or so I have not needed to take supplements as often. I just placed an order yesterday after a 5 year lay off and was blown away with their discount, which led to a great final price for the item and how quickly they got the item to me. What is not to like? The same item in a local grocery store vitamin department would have been $10 more. That is a much better deal. Rock on iHerb!"
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Great prices, quality products and a huge selection"
"Best price I found looking on other websites. Product was delivered quickly."
"I am 100%y satisfied with iherb. I ordered the day before and they shipped it the same day. I have been a happy camper customer with iHerb since 2010. Love this company."
"Great quality products! Excellent customer service and quick delivery. Works great when shipping to Canada. I am very impressed with iHerb and would highly recommend this company."