"Ordered a phone case over a month ago, still no word on where the package is, they said 15-20 business days and it has been well over that, not happy and will be demanding a refund soon, this is ridiculous, don't waste your money!"
"Worst place to buy. Do NOT buy anything from this so-called store. They don't send you the products and keep all of your money! No-one from customer service ever gets back to you. Complete scam!
Update:
Right, after trying to contact them for a few days someone finally picked up, and miraculously my item turned up within 3 days of me complaining. All is not lost. I think they really just need to massively improve on their customer support and communication."
"I ordered Casio watch on 8/20 for $12.99 + $7.95 shipping. They told me it was backordered until 9/01, but in the mean time shipped me a completely different watch, it was not even listed on the igadget website. My order still showed as backordered in my order status. I emailed saying they sent me the wrong item, they responded saying to send it back and they would credit me for the return shipping. They received the the return and told me they were looking for the correct item to fill the order. After many emails (over three weeks) telling them to credit me for the total, including the return shipping to send back the incorrect item they sent. They never did find the correct watch and after 4 weeks igadget credited me $12.99 saying they never credit shipping or return shipping even when send an incorrect item."
"Want to get ripped off? Buy from iGadget. I ordered an RCA TV (msrp 249.99/my cost 179.95 + S&H). Received a TV that was dead from the start. Returned it (20.00 shipping) and received another one that was also dead. Returned that one (another 20.00 shipping) and received an off brand that works, but the invoice indicated an msrp of 137.90. Many, many attempts to contact their customer service resulted only in no answers, being left on hold, and outright hangups. So, if you want to pay 200.00+ for a 100.00 product, buy from iGadget. "
"To All
Please be careful about this web site iGadget.com
On Dec. 12, 2003 I purchased the Remote control Hovercraft toy for Christmas presents for my son. The item is in stock and guarantee to receive before Christmas and shipping was free. This seemed absolutely wonderful to me.
We waiting until Dec. 29, 2003 still not receive the order. So I called to find out what was going on. So frustration after waiting over 45 minutes, finally I got the customer service they telling me the Hovercraft is back order until next year 2004. I decided to cancel the order and they send the email to me to confirm my order is been cancelled, so believe every thing should take care.
On Feb. 17 2004 when I got home from work that night...guess what I received the order.
I calling them after long hour waiting I able to talk with customer service and ask them why they ship the Hovercraft to me and charge to my account without my authorization.
The lady said her manager will call me to talk about it but I have not receiver any call since
Very frustration so calls my credit card for help.
In my opinion.... avoid Igadget.com at costs for online shopping. They stink, smell, are horrible and anything else I can attach that is bad. No one even offered to try to do ANYTHING to make it better.
"
"I made the mistake of ordering from this company. Its been eight days and I have not recieved my order. When I send an email Sonia emailed me back saying my order was "processing". I sent another email expressing my disappointment with them and said to cancel my order. I still have not received any response from them. When I check my order status on their site it reads processing as of 1/6/04, it is now the 12th. And they wont even return my emails. Do not ever do any business with this company."
"Purchased a telescope and the telescope was missing parts. I contacted Igadget and they told me that they would ship the missing parts. They ship one of the pieces that was missing, but another piece is still missing that prevents me from using the telescope. I have been very unresponsive and still have not shipped the second missing part."