"Brilliant. Always deliver on time. Only negatives are I can never get back into my account so use guest. PayPal payment would be good."

"good service, I also call the care Team and were very helpfull"

"I find the website really easy to use and have a great selection of flowers and gifts"

"Unable to order via laptop as add to basket not available and phone ordering is dreadful"

"First time user. this survey should be conducted after the order has been delivered"

"Nice pics and timely delivery. I’d love it if all bouquets came with the option of a vase. The selection with a vase was not as impressive. Could a vase be an optional extra. I’d pay £10 for a vase over £6 for chocolates . Thanks Ben"

"I couldn’t enter my USA billing address"

"Easy to navigate around your site."

"I feel you gave me a headache.Your site is not good"

"Product is good and lasts but is expensive compared to others"

"Would have liked to use PayPal. Found it quite confusing as ordering for a funeral and the recipient details funeral director? Or the deceased ?"

"Easy to use. Simple instructions"

"Good phone accessible site"

"I have always received flowers which were excellent and lasted well."

"I hope the flowers will be lovely. The address is a building with lots of companies in, once I had entered the postcode I couldn’t change enter the office I wanted."