"I found it difficult to proceed to payment."

"feed back from family and friends who have recieved flowera that have come from interflora before."

"beautiful, high quality flowers, reasonable price and excellent service - thanks"

"The actual order form is not very easy to navigate and the number of characters for the message is not clear - it would be better to have a guide as provided in this feedback form I was made to redo the message several times which was quite annoying. Your actual service is good."

"Simple process to select and order"

"Simple, efficient ordering process and a wonderful selection of flowers."

"Always a good service before today, hopefully will be today also."

"Interflora remains the BEST Floral Delivery Service DESPITE the competitive market"

"It took three attempts to place the order - you need some work on your site to make it user friendly, I wanted to change something in the order but trying to do this meant that I had to start the whole thing again. Hopefully the flowers will be worth the effort but this experience was really irritating"

"The ease of the website and the speed of delivery"

"Will the web interface is clear and easy to use. I have just ordered, so I can not comment on the timeliness of your delivery yet"

"Very easy to use and great selection of appropriate gifts."

"Use all the time never fails"

"I would have scored higher if you offered same day delivery"

"Survey was performed to early. I have ordered but you have not completed the order (I do not expect you to have) but above questions cannot be reasonable answered until the order has been delivered. I was expecting questions on the website. Which was OK but has some issues. The most significant of which is that the input field text colour (as black) but have failed to define the fill colour. This leads to people using a dark user style sheet (generally more comfortable to the eye). This leads to very low contrast please either define the input field colour or don't define the text colour for the input fields. This is only an issue for input[type=text] and not textarea elements"