ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.66/5
Chance of future purchase:
3.94/5
Shipping & packaging:
3.56/5
Customer service:
3.89/5
Return/Replacement policy:
3.01/5

Verified
5/5

2024-10-03

Awwwsooommm

"I showed up before they even open and The guys there were barely clocking in and were able to give me my part before they even open the store. The best customer service ever"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-10-02

Excellent.

"Fast and great price "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-10-02

I brought my NX350h from Omeng, he gave us great service!

"Omeng took the time to show us the benefits of each car we test drove. When we decided to buy, he was very patient in finding the exact car we were looking for.
We are very pleased with the quality of our vehicle! Could not be happier!
"


Verified
1/5

2024-10-02

Address

"Refused to ship my order because billing address is a PO Box. I offered them the physical address for my PO Box when they emailed me and they still refused. This is a legal address for the post office and they refused to consider. Wouldn’t consider ordering from them again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-10-02

Good service

"Very helpful when we ordered wrong parts
Thanks
"


Verified
5/5

2024-10-02

Great Experience!

"I had a very good experience with Lexus of Oxnard. They were having a sale on parts and I needed to order fast because it was the last day of the sale. I was having an issue ordering online and had to call parts directly. They were very helpful and solved my issue quickly. The parts were also shipped and delivered faster than I expected. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-09-28

Great service

"Great customer service and attention "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-09-27

Great service at a spectacular price!

"Got 3 oil filters but website wouldn’t take my billing address so called them & they answered right away & fixed it. "


Verified
5/5

2024-09-26

Delivered as promised at an excellent price

"Ordered new floor mats for my Lexus ES 350 and the service was excellent and the price was extremely reasonable "


Verified
1/5

2024-09-18

You offered something on your website, then emailed me later saying you didnt have it.

"You offered something on your website, then emailed me later saying you didnt have it. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-09-17

Very helpful selecting parts

"Staff was very helpful when assisting me with parts for my car. Will buy again from Lexus."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-09-17

Excellent service

"Service was very good and quick response."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-09-13

FedEx delivered the package to wrong address.

"I did not receive what I ordered because FedEx delivered the package to the wrong address. Picture FedEx provided of package at my door was not my door."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-09-10

Lexus parts

"Good price and fast services"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-09-03

Christian in parts dept. always delivers a warm smile, always professional and friendly.

"5 s. Always a great experience at Lexus of Oxnard whether it's Service or Parts!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges