"I'm with the rest of the people who are complaining about lightake.com here. Their tracking system (which interestingly was updated minutes after I sent my first email to them) says that shipping from China to Malaysia went back in time from 19th December to 18th December (my order was placed on the 8th), so according to them it took 11 days for them to get my package out their front door... and -1 day for it to reach MY country. After reaching Malaysia, it has apparently now been sent via an actual snail with my package superglued to its back... since almost a month has passed with no updates.
I'm also getting the usual replies from "Sandy", saying "Please wait a few more days", "Patiently", "Understanding", etc. Moral of the story, order from somewhere more reputable and reliable instead of trying to save $5 or $10... at least you actually GET your stuff.
NEVER buying from these guys again and I'm definitely going to advise ANYONE I see against buying from them."
"I ordered a Cell Phone on December 2nd. I'm not sure whose fault it is, but the package shows to have left China on December 24th. Well, I just called USPS and they said that it hasn't made it to the US yet. I've heard of the "slow boat from China", but geez! I've ordered from lightinthebox.com, focalprice.com, and dealextreme.com. None of them ever took this long..."
"I have the same complain as the people below me. Lightake is the most incompetent site I ever had to deal with. I placed an order on Nov 22nd, 2010. Its January 11th today and I STILL HAVEN'T RECEIVED MY ITEMS. Its been almost 2 months. Either Sandy or Phoebe, who I suspiciously believe is the same person, has no idea on how to respond to an email. It's like talking to a damn robot. Its the same response every time, "Can you wait a few more days". They replied the same sentence to me for a month straight. I asked for a refund and they directly denied it because the package was shipped. Learn from our mistakes and NEVER order from this company. I will stick to Dealextreme. I never had a problem with them. "
"I am Joshua Cramer and I'm royally Pi**ed off of how moronic and incompetent lightake is. I ordered a E3 from them last year december 11th. Since then, they have been giving me nothing but excuses and even suggested giving me a coupon for only 2 DOLLARS due to the price going to 15 usd to 11.99 now down to 11.27. They WON'T answer any of my questions and keep saying "could you please wait another several days for the package to be shipped to you? thank you for your patience and understanding!"
Uhm, last time I checked, I was ready to do things to them that are illegal in EVERY COUNTRY ON EARTH and am royally burned by how incompetent these "people" (not the word I would use) are in anything and everything they do. Except of course taking your money and ****ing you up the *** without lube every single day of the time it takes for them to try understanding what a normal person is actually saying to them. I think that sandy and phoebe cannot speak english very well at all infact. Nor reply with something to expedited manner. I would have paid double to get this freaking item on another site IN A TIMELY MANNER! If i only knew that they would be doing this to me every single DAY. I would never go with this company ever if anyone can see this, and if lightake sees this, well, you can blank my blank, you blanking blankers :)"
"I order a e3 card reader in late November and as of this post it has still not been delivered. It was processing for at least 2 weeks before it actually shipped. On the forums they gave a bunch of excuses on why it took so long to process.
I had to track down on a certain site (not lightakes) on how to track this shipment because of their poor information on how to track shipments using the supplied tracking number.
Although lightake is a legit business, buyer beware it might take 1-2 months before your order arrives at least in the US."
"I feel a little bit screwed at all...
I ordered something about a month ago... and till now I haven't the goods...
All in all I wouldn't order there again...
Also a Paypal issue is still open and they won't do anything... Just waiting..."
"My pack failed to arrive
No refund."
"I had bought from lightake six time now,the shipping is always quick(ussualy a 6-7 days after it's shipped).i buys rubiks cubes most of the time.they always have wide variety of cubes and they always have the cheapest price you can get.
fast shipping+cheapeast price!!!!A+++++++++
"
"You've got to be kidding me. I ordered a hardware component for my PS3 on Oct. 17th. About a week goes by and no shipping confirmation. So I email Lightake asking about it, and of course I get a response the next day saying its being shipped. When have you ever had to remind Amazon to ship you something you paid for? Anyways, I wait and wait for 43 days. When I least expect it, (since their USPS tracking apparently doesn't update) my package is delivered. Of course I had no idea it was coming, so I had to go to the post office and pick it up. I get home, unwrap it, and discover...I've been sent a motherflippin' coffee mug!!! For the past week or so, I've been emailing Sandy at Lightake (who doesn't speak English well and takes over 24 hours to respond) trying to work out a reshipment. I asked for expedited shipping, which apparently is an option on their website, but not a term she will even address, even though I've asked for it in 10 emails. I never write reviews for products or websites because most times things just go reasonably smoothly. If not, sites are willing to provide customer service to rectify situations. Lightake is absolutely ridiculous. I'm not suggesting that they're dishonest. They're just entirely incompetent. Go with DealExtreme if you MUST save the extra bit of change to buy from China. This component cost $40 in the US, but I bought it from Lightake for $28.99 hoping to save a couple bucks. I had no idea that I would have to wait 43 days for the wrong item, then PAY $11 OUT OF POCKET (did I not mention that yet?) to ship that wrong item back, since Lightake is too incompetent/lazy to figure out how to provide me with a shipping label for return. Also, I had to photograph my receipts and return shipping package as proof at the post office, which was pretty pathetic and embarrassing with a line behind me. Sandy at Lightake emailed me saying that she started a new order for me. I emailed her saying that I just want a refund for everything. I swear to GOD, if she tells me that she cannot cancel the order because its been processed, the next time I go to China, I will...nevermind. I cannot emphasize how annoying this process has been for me.
*EDIT** Sandy just sent me an email saying that she wont refund the full amount of the shipping cost I paid to mail back the fcking mug. I paid $10.76 to ship it back, and she said she can only refund $5 because they cannot cover expensive shipping. The lady at the post office told me that was the cheapest shipping option. I'm so furious right now. I'm a student and I have finals tomorrow, but I am taking the time to save anyone the hassle of dealing with these people. "
"I ordered an item from lightake.com 2 weeks ago and it was a fast and easy experience. The whole order took a couple of minutes and when I got the item it was very well packed. The price was excellent, the cheapest I could find. I'm definately going to shop with them again."
"i purchased a star X10 phone from them. it came with a defective charger. the phone itself went black screen on me while messing with settings. now i have a broken phone and charger. the phone just shuts down after welcome screen. my main complaint is the extremely horrible customer service by "sandy". i tell them the issue and they tell me to try a different charger send a video or ask proffesionals for help. it seems they dont want to refund/replace the phone. only good thing was the fast shipping."
"This is a great store. Much better than dealextreme. They have a greater variety in magic cubes and they're lower prices by a few cents! they also ship faster. I made a purchase on dealextreme before this purchas BUT this one came faster! The cube I bought was a Ghost Hand Cube. I love it! It came with bubble wrap. It turns very very very very smooth. The shipping is very good! The transaction went very smoothly. No problem at all! I really recommend this site. A+++++++++"
"Cheap but somewhat risky.
Prices are probably the lowest on the market. Site is buggy. Support showed no enthusiasm about replacing the broken item (however very cheap and broken during transporting). Buy, but buy at your risk"
"Romisen rc-c8 flood to throw flashlight.
which is a very good multipurpose flashlight
can be bought at four different places (that i know of).
I bought about 10 pieces of that flashlight model from
4 different merchants, and here are my conclusions:
Price:
lightake:$14.71 free shipping
Kaidomain:$15.68 free shipping
Dealextreme: don't have it
shiningbeam:$25.5 - $28.07 shipping included
eBay:$21.80 - $31.83 shipping included
I have found discount code for lightake
so the actual price was only $13.68
which is a real bargain specially if you plan to bay more.
shipping time:
(calculated from the purchase time)
shiningbeam: 7 - 15 days
lightake: 12 - 14 days
Kaidomain: 21 - 30 days
eBay: 21 - 40 days
communication with seller:
(for the case something went wrong,
or you just want to check your order status)
lightake:excellent
shiningbeam:exellent
eBay:resonable
Kaidomain:mediocre
lightake and shiningbeam have their representatives active
at some forums, so that you can communicate with them
in a public safe place.
lightake for example have a very resourceful and helpful
representative called Daniel at: http://budgetlightforum.cz.cc/
which is professional flashlight forum
product quality:
as always quality control is very important so that
the buyer will get an functional product.
although Romisen are very well made flashlights
and known for their high quality
it is up to the seller to double check again to make
sure everything is working as it should,
as the sellers are not here to defend themselves
I'll just make a notification at that subject,
the best performing romisen rc-c8 flashlight where bought from
Lightake and shiningbeam
conclusion and shopping experience:
http://www.lightake.com has very inviting site with
quality products which are hard to find elsware,
they pack their products well, shipping them fast
and managing to do it at the best prices in the market
I'll buy from them again, and can recommend them.
"
"Great customer service! Won't go wrong."