"when you have more than 1 product in the shopping cart you are only allowed to edit the top item. I had to delete and re-create anything that needed to be edited. That is time consuming and very frustrating."
"Called and spoke with Darnell. I was having issues finding the coorect lanyard. Darnell emailed me several options and the direct links. I ordered right away with no issues. thanks Darnell. "
"The website had issues and was unresponsive multiple times on both Firefox and Chrome. It was challenging to complete an order.
Also not thrilled with the amount for shipping, especially when ordering multiple items and there was no discount for ordering all at once. No online coupons were accepted."
"I have a large order to rush so I called to see when it would arrive. They were very helpful and explained the process.
We have ordered from them annually for our conferences and keep going back. "
"difficult to navigate the check out -I needed to edit my cart and that seemed to foul up the check out"
"I liked all the options I had for product selection but once I made my decision the checkout procedure was difficult. I could not check out as a guest. Was forced to create an account. Once I created my account I could not access the cart I had previously created, leaving me to start over the entire process."
"On line was OK. Phone support was not available when I needed it. Should be available 24/7."
"Great prices, easy to navigate the website. I got exactly what I wanted and it was delivered five days earlier than I expected. Just the kind of service I need when I'm busy planning a conference!"
"It wouldnt accept my discount code until all the boxes were filled. It still didn't accept it and before I knew it my order was placed. "
"Great communication about the order and tips for expediting and quick turnaround order. Will definitely use Marco Promos again."
"John was great and helpful!"
"I was looking to create a winner blue ribbon with a name tag attachment and the capability of attaching it to clothing. I needed help since Iam a first-time user. I chatted with Jonathan and he sent me the links to choose my products from. He understood my needs! I also asked him to change a color and he again sent me the link right in the chat function!!!!
I kept him in the chat until I got exactly what I needed. He was amazing!"
"I called to order some name tag ribbons and the lady in customer service helped me by figuring out the best way to make what I needed and at the best price. Received items today much earlier than expected. Thanks!"
"The site was easy to use and the follow up was detailed and professional."
"Service was excellent and communication was more than I expected. The fact I had to have a FedEx or UPS account was a little off putting however, didn't deter from purchase."