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Verified
5/5

2018-05-26

Cable and Connector satisfaction

"Had to order multiple colors of canare star quad cable along with 1/4" and XLR connectors for a recording project. Easy ordering, shipped quickly arrived on time. The project continues on schedule. Thanks!"

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Verified
5/5

2018-05-25

XLR cord

"While they didn't have exactly the shorter length audio cord I wanted, the one I got from them was very good quality and I expect it will last a long time. The phone help was fast and effective."


Verified
5/5

2018-05-24

From Melbourne, Australia...

"All good - very helpful and informative service.
Thanks kindly & much appreciated.
"


Verified
2/5

2018-05-22

item was not in stock

"Although the order said it would be delivered in 2 days (for which I paid extra), the website did not indicate that the part was out of stock and would be delayed indefinitely. When I wrote to ask about this, I was promised an answer for when I would receive the parts but never did so. I cancelled the order and found another source.

Markertek has been a reliable supplier in the past, but not this time.
"


Verified
5/5

2018-05-23

You are dealing with professionals!

"Good communications. I feel they exceeded expectations."


Verified
5/5

2018-05-22

Consistently good and reliable !

"They always have what we need at very affordable pricing. We purchase all of our Switcraft and Neutrik connectors from them."

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Verified
5/5

2018-05-22

Great customer service

"Purchased an item that is back-ordered; cancel the order without any problem."


Verified
5/5

2018-05-21

Great Service

"Had the parts I wanted and shipped them for free even with being a small order, will use them in the future for sure."

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Verified
2/5

2018-05-17

Item not disclosed as back ordered

"Item ordered was not disclosed on website as back ordered and we chose to pay extra for 2 day shipping. No one bothered to alert us of this. I went on site two days later to track package to see it was NOW listed as back order. Customer service could care less about the issue. I would've shopped for another product or elsewhere had they properly disclosed this important fact. "


Verified
5/5

2018-05-21

Fast and free shipping

"Marketek has no meaning minimum order plus free shipping. Perfect for the ho byist."

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Verified
5/5

2018-05-21

Excellent fast service

"Fast service even though my order was small. Appreciate that."

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Verified
5/5

2018-05-18

Acetate film

"The product was just what I needed. Service was great. Thank you."


Verified
5/5

2018-05-16

Customer service was excellent

"I needed items shipped quickly, costumer service went above a beyond to make sure I receive my order in the shortest possible time. Thank you!"


Verified
5/5

2018-05-16

went the extra mile to please the client. thanks

"went the extra mile to please the client. thanks"

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Verified
3/5

2018-05-11

First order... logistics chaos

"My first order has been very stressful, so much to the point I am not sure I will use them again unless I absolutely have to. We ordered online and we did have a small hitch in the order but after we sorted that out, contact was minimal. My order did not show up on-line so I was unable to see what was ordered, when is shipped, tracking number, order number, what exactly was ordered, what actually shipped or was back-ordered. As we have a shoot coming up timing is CRITICAL, and after a week I STILL have no idea, for certain, what is coming to me. When I call in I get rushed off the phone and told it will be looked into but nothing happens.. no updates, no call to say its in progress .. nothing.

I do give the sales rep points for making an effort to get cables built and out the door... but like I said, never gave me an update that the order was processed or when it was shipped until I called. It took a long email trail just to get the tracking numbers.

Perhaps this is more on the salesman than Markertek.. but in the end.. they are stressing me out. I can't even post the invoice number as I never got a copy.

Thanks
"

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