"It's been 21 days since I paid my last down payment for my t.v and it's been sitting in one spots for the past week with no updates!
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"I ordered the PS5 Tv bundle. The process was very simple and quick, it started with the down payment then into the verification process and i had my shipment tracking all within a week. The payment options are useful and each customer rep i dealt with was great. My order came with 6 things and all 6 items were shipped at the same time with Ceva. You have to do a scheduled delivery with big orders so u have to pick a time for delivery mine is next Monday. My order has arrived at my local Ceva facility looking forward to leaving another review as i receive my order. Thanks for great business MDG will look forward to doing more in the future. "
"Couch arrived missing the chaise although it said it was out for delivery and then delivered. Hoping I don’t have to wait another 2 weeks for the remaining pieces of the couch. "
“We apologize for the inconvenience that you have experienced regarding the missing item! Please reach our Customer Care Team directly on 1-800-906-0975 ext. 370 so we can assist you further regarding this matter. ”
"Yeah, what the title says."
"First order was great then I ordered a second time and we’ll they couldn’t figure out how much down payment called me multiple times asking the same question then finally called again to inform me it would be 2 weeks before my product ships while i waited I looked on Amazon and purchased the same product for 70% less thanks for being unprofessional unorganized it gave me time to research the product and realized these people are trying to rip me off so I canceled the order and will never buy from them again "
"Update: now after making me jump through a ton of hoops and everything else they didn't actually reserve the phone I ordered and now refuse to sell it to me. Mind you I WAS THE ONE WHO HAD TO REACH OUT THEY DIDNT REACH PUT TO ME. I honestly can't believe they treat their customers like this.
I have spent over a month getting the runaround. I have been a customer for 4 years and completed 4 purchases in that time. I have always paid on time and matter of fact I've paid extra and early on every order. Now on this last order, I had to jump through hoops to provide both paystubs for a month for both jobs and Account Statements. They would not take the account statements and we had to go back and forth now they finally took my account statement but refused to process my order until my next payment payment was processed. I am paid almost $500 ahead on that order and I feel like I am getting the run around for no reason. Just go with another service if you want a straightforward buying process. Now they are threatening me that if I try and cancel my order they will stop me from placing orders in the future"
“We are sorry to hear that you had a bad experience with our staff, Mason! We are committed to providing high quality service, and we apologize if we missed the mark in this instance. As our records indicate, since you have changed your bank account information on your previous order, payment on your previous order must be cleared before shipping new order. For any other concerns, you can contact us directly on 1-800-906-0975 ext. 357. We apologize for any inconvenience that this may have caused. ”
"I was approved for a set amount of credit. I picked what I wanted and i placed the order and after doing so I was told that now I would have to make 6 payments weekly / Bi weekly / or monthly so Starting to feel lied to and deceived and nonetheless becoming a bit reluctant (just seemed shady to me) I reached out to my "in-house expert" at mdg I was informed that if unwanted to proceed with Only one of the items that I had Chosen that i could do that. And then once the 6 payments were completed. And I received the item I would be able to Get the rest of the things that I initially wanted and already BEEN APPROVED FOR as I would be a customer So I would be able to get the rest of those items without having to make 6 payments beforehand. I guess the easiest way to describe this is that I just didn't want to send my money to somewhere without getting the items first or at least knowing that it was legitimate. So after making the 6 payments. And holding up my end of the deal. I received an item that was not as described So I started emailing and calling again.
And in the process of trying to straighten that all out I realized that they had taken away all my credit that I had left on my account. So I called my in-house expert again and was told that now. I can only make the one purchase and i would not be approved for 6 more months and that this was a new policy I go to see this is not a very good way of doing business with people. And I really hope that this can be dealt with properly because As it is now I wouldn't recommend you guys to my worst enemy"
“We are sorry to hear about your impressions about our business, Derek! We strive to provide exceptional experience to our customers and apologize for any inconvenience that this may have caused. If, during the verification process, information from Customer's credit application cannot be verified or, Customer's financial information is less favorable upon our review completion, the Customer may be asked to make larger down payment before shipping. For any other concerns, you can reach us directly on 1-800-906-0975 ext. 357.”
"I’m not doing well trusting. They lost my order. Now it’s not for sale. No refund no nothing. It’s just lost. "
“We are sorry to hear that your experience with us was not an amazing one! We strive to provide exceptional experience to our customers and apologize for any inconvenience that this may have caused. Please contact our Customer Care Team directly on 1-800-906-0975 ext. 370 so we can assist you further regarding this matter.”
"Taking almost a month for delivery "
"Ces très facile pour avoir une réponse rapide et efficace "
"bought a phone, they shipped it, shippers lost it.
still got billed for something i never received, cancelled order still getting billed for something never received.
apparently i have to wait for an investigation to be completed to get my money back when MDG hired UPS to deliver to me, i never got yet i am the one that is seemingly in the wrong. i never shipped with the company that lost the item, plus i pad extra for priority processing and was supposed to get priority shipping as well.
almost a month later and still nothing, and no money returned to me either
"
"Impossible d'avoir aucune information sur ma commande. Ils m'ont dit j'allais recevoir ma commande entre 5 et 15 jour. Après 8 jours je n'ai toujours reçu aucun courriel de confirmation et lorsque j'appelle, la madame est très bête et ne veut répondre à aucune question. "
"Mes meuble etais abimé et pas les on outils pour les monter et piece manquante... mais service impecable"
"Spoke to the lady about the Bundle I bought and the payment was 80 monthly then the Finance Department called and was 20 $$ more than Original Payment.
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"After many months of examining the best way to purchase a large TV, I ran across MDG. At first, I thought it was a scam. How could I purchase an 85-inch Samsung from MDG cheaper than I could purchase a 75-inch from a different supplier? Well, not only did I cancel the 75-inch TV from the other supplier, I went ahead and ordered the 85-inch from MDG. Well, I am glad I did!
It was delivered in perfect shape yesterday and my son assisted me in the wall mounting and the TV works perfectly! I could not be more thrilled and pleased with the ENTIRE process from MDG! Not only that, I bought the Samsung monster at a very low price, with no interest for 12 months in case I want to pay it off ahead of time!
I can't say enough good things about MDG! They are indeed an AWESOME company to deal with! I am a customer for life!!"
A rep from MDG consumer financing, AMmdghq1, has responded:
“We apologize for the problems you’ve encountered with the delivery, Sheena! A ticket has been created for your file and, as our records indicate, the issue has been resolved. For any other assistance, please reach our Customer Care Team directly on 1-800-906-0976 ext. 370.”