"I ordered a dress and was sent a color that wasn't even an option on the site. I was disappointed, but the dress was still beautiful and was a perfect fit. The material wasn't cheap, so I kept it. I had to order shoes from another site, to go with the color they sent, spending more money than planned. If it wasn't for the wrong dress color, I would give it 5 stars. "

"Things I learned from my Milanoo experience...
1.) Never order from China. Apparently, they subsidize shipping, which allows sellers to make it IMPOSSIBLE for you to return items without going over the entire price of your purchase.
2.)These companies use photos of clothing from other sites. The item will NOT look the same in person. All of the clothing that I received was entirely see through. The stitching was terribly done and hanging out. Some of the dresses weren't even the same pattern as the picture! The material was scratchy and terrible, it certainly did not lay properly. Not one single item from my order of 12 or so dresses and shirts was actually wearable.
3.)Look at the return policy. This company hides a 20% restocking fee in theirs... if they'll even refund you, at all.
4.)TAKE PICTURES OF EVERYTHING.

After a two month battle for my money, PayPal royally saved my behind on this one. I feel bad for everyone that paid with other methods. Save yourself the time, trouble and return shipping... buy from a reputable company. "

" je ne suis jamais déçue !!! Il y a tellement de choix !! Beaucoup de petit prix !!! Le service client est exceptionnelle !!!! Et tous ces costumes manga , héro,.... les chaussures , les robes , tous est vraiment parfais !!!!! J'ai envie de tous acheté tellement c'est beau :-p xD ahhh je fonce sur milanoo.com :-p xD et je vous le recommande fortement ;-) "

"I bought a dress, it never arrived and they don't want to give me money back. I wrote at least 5 emails and they keep telling me it's not their fault because they sent it. They also pretend not to understand what you say and they answer you another thing.
I recommend not to buy from these Chinese people who thought they were deceiving the world with the name of a site that imitates the name of an Italian city."

"I had a positive experience "

"DO NOT USE MILANOO

item ordered almost 1month ago - never sent so never delivered
Refusing to refund me and a customer service department that is full of theiving scumbags .
I am contacting trading standards and will try my utmost to have this company banned from selling in France .
"

"I did not receive my order. I paid it at 19/01/2019, but never received it.

Date: 19/01/2019
Order: de_mi_190119062815_700
Product: Kurzes Brautkleid Vintage Brautkleid 1950 Bateau Ärmellose Rezeption Brautkleid Milanoo
Price: €115.23

Please tell me where the order is or give me back my money!

Kind regards
Mona Carolina Frank"

"I ordered a wedding dress and bridesmaid dress. The dress is custom made and they did a beautiful job. Shipping and handling took exactly how long they said it would. I am very pleased to have done business with them!"

"Satisfaite dans l’emsemble, beaucoup de choix et souvent des promotions. Par contre je trouve la livraison chère , et il faudrais un bon en cas re retour, car à 20 euro juste pour le renvoie des articles, ça reviens beaucoup plus cher à la fin. Niveau qualité des vêtements, je suis plutôt satisfaite sur les coupes de vêtement qui mette vraiment en valeur."

"I’ve purchased two dresses that are complete garbage and do not look nearly as it is in the picture. And they are not cheap. Wouldn never buy again. "

"Ho ordinato una parrucca, dal sito sembrava proprio quella che mi serviva. Arriva e noto che il prodotto era totalmente diverso. Chiedo spiegazioni in privato al venditore e mi disse che avrei dovuto conciarla io come la vedevo in foto. Vi pare? Uno ordina un prodotto per poi sistemarselo da solo. Chiedo di essere rimborsato e mi regalano un coupon da 2 euro (capirai). Scrivo recensione negativa che non é mai stata resa pubblica. La scrivo più volte ma niente. Improvvisamente vedo che l'inserzionista aveva aggiunto alla descrizione del prodotto la stessa frase che disse a me in privato, cioè che il prodotto poteva essere diverso dall'immagine e che bisognava acconciarselo da soli. La cosa mi manda in bestia, riscrivo in privato al venditore chiedendo spiegazioni e come mai ancora la mia recensione non fosse pubblica e mi dissero che l'avrebbero pubblicata. Passano giorni settimane mesi e ancora niente. Decido allora di chiamare direttamente il servizio clienti, mi rispondono e spiego la questione ma chiaramente non mi hanno capito e mi dissero che sarei stato ricontattato il mercoledì successivo. Chiamata mai ricevuta. Ancora più incavolato faccio una prova e pubblico una recensione positiva...che venne pubblicata subito dopo. Oh che strano. Tra l'altro non si può eliminare perché mi riferiscono che loro non possono eliminare le recensioni ma precisano che il sistema cancella in automatico le recensioni uguali.
Sono passati 2 anni, vedete voi, ma dopo lunghe battaglie ed infinite conversazioni col servizio clienti (che è assente) hanno finalmente pubblicato la recensione sulla pagina del prodotto. L'attesa e la non curanza del servizio clienti sono state esorbitanti. È chiaro che non ordinerò mai più nulla."

"Mein Kleid war perfekt. Habe es nach Mass anfertigen lassen und es war super.
Auch der Versand hat prima funktioniert."

"Хорошее качество товара, соответствие размеру и своевременная доставка. Швы ровные, постороннего запаха нет."

"I love the dress & get compliments from all age groups. The only problem was it was advertised as silk but came with a tag which said 100% polyester."

""Use the needle to repair" is one of the responeses i received when trying to return a dress that I received with a rip at the helm. After numerous failed attempts to upload a photo of the rip, Milanoo responded by 1) telling me it passed the quality test prior to shipment so it must have been torn after receipt. They then 2) offered a $20coupon to shop WITH THEM (as if) or a $10 refund and 3) suggested "you can use the needle to repair it or take to a tailor shop". 4) When I did not agree with that, they questioned me as to why it took 3 days to submit return request/complaint. I explained that I got the package on Feb 28th and attached their response on March 1st (there are only 28 days in Feb). I reiterated that the dress was received ripped and suggested that it was possibly damaged while packaging if it passed their quality check. I was then asked about the condition of the box and I explained that it,was not damaged, so they attempted another cop out by saying that 5) they checked with THEIR warehouse/supplier who said they did not damage the dress and also said the dress must have been damage when received (of course they would, if Milanoo is not accepting responsibility, why should the warehouse/supplier?). So after almost 3wks of back and forth messages, today I received their final solution 6) A $50 coupon for Milanoo or a $25 refund in a dress that costs $193+. I am appauld. I suggest no one ever use them. The dress was beautiful if not for the rip. I guess as long as everything is perfect and you don't have to deal with them on a complaint they get better ratings, but who wants to tske that chance?"