"Their website is easy to use - it has a nice layout and navigation is simple."
"Just anted to say that your site is just plan silly! You should offer to translate sizes to UK!! I had to go off your site to search and find out what to get that equates to my norm. Take your visitors into account and stop thinking we all live in one country!"
"We bought multiple sweatshirts for our son for Christmas. They run small and needed to get a size larger. They do not pay shipping if you need an exchange. Customer service said they didn't have the next size up so her supervisor took care of it and we're still waiting. We paid $45 to return it. We should've just returned it and reordered it. Not happy with the wait and their exchange policy at all"
"Was lured in from an Ad on Instagram. Pleased to see that I did not fall for cheap bait. The website was quality and the experience to find the perfect product was fantastic. Great store. "
"I have been a long time user of MyFashionOutlet products. The website was very frustrating this time. I tried to log in with my account information and it said there was no account associated with that email. So, I tried to make another account using my email and the website said there already was an account with that email. Spent a great deal of time trying to find what I wanted. Many times it was not in stock in my size. Website randomly reloaded at times dumping everything that was in my shopping cart. Finally made it through checkout the next day. Going to call tomorrow and see if I can get this purchase added to my account with some credits for my trouble. "
"Ordered some socks 6 days ago and they have not even shipped yet. Definitely don’t plan on buying anything from them for a specific event with a time crunch."
"I tried getting information from the CS team via their chat feature. I waited 13 minutes before anyone even acknowledged me on the site. Then after waiting they directed me to a page that had an error on it, like 404 or something. I was very frustrated because of lack of caring and then the technical issues."
"The promotion code did not work tried many ways unable to get the discount on the promotion"
"I love shopping online with MyFashionOutlet. It takes me back to when I used to visit their store as a kid. Brings out emotions and feelings knowing I am shopping with a trustworthy brand that was built from scratch. "
"At first I was having trouble applying my gift card for some reason, so I called their support line. The represenative I spoke with was extremely helpful though and she resolved the issue within seconds!"
"The site was sluggish at times, and some of the images wouldn’t load on the page. I refreshed a bunch of times, and finally got it to work...after about 10 times...once that was over, i was able to find my new coat in the right size and color. Adding to my bag and checking out were satisfactory. I’m happy, but not necessarily blown away with MyFashionOutlet. "
"My order never came! I email you guys and call but you never Answered. I would expect some sort of correspondence around this….as I've spent my hard earned money. Will someone please reach out to help me?"
"Ordered some socks 6 days ago and they have not even shipped yet. Definitely don’t plan on buying anything from them for a specific event with a time crunch."
"After placing my order before noon in the middle of the week, I was expecting my order to process and ship same or next day. That was far from the case. It took over 4 days before my order was even packaged and a shipping label was created. All other aspects were great but took to long to even box up the items. "
"I had to reach out to customer service multiple times. First items could not be removed from my cart and then my credits were not applying to my order. Frustrating.. We eventually got it all worked out…"