"I've ordered from Heuburger a total of 4 times. On one order a coupon discount was not taken but it amounted to less then $1 so I wasn't worried. This last order was missing part of the kit. I emailed them the day after I received it to let them know (Feb 28.) No response. I emailed again on March 1st to prompt a response, still nothing. I've triple checked the address I'm sending to and it is accurate. No typos and matches the website 100%. With the difference in time zones I cannot get them on the phone.
So my lesson learned is to pay a little more locally but have someone that responds to any issues. The lesson Heuberger needs to learn is that if you are going to setup shop on the web, you ought to check your emails.
Sincerely,
Lost customer"
"All of the parts i ordered shipped super fast and the guys in the parts department were extremely helpful."
"Very good. Got every thing I needed. "
"Great service, fast shipping. I had ordered the wrong part online and they contacted me before shipping it out to confirm. They were able to find me the correct part quickly and get it shipped out fast. "
"Very satisfied with on line parts. I have not been happy with over the counter parts for some time. I would call and check on price of a part with Paul, but then when I would come in to pick it up, a different guy behind the counter would want more money for it. You should have one price for every part buyer... not who you know, who you work for, who you are friends with."
"Whenever I order parts from Heuberger Subaru, if there are any questions about the order, they always email me to confirm. Always get the correct parts, well packaged and received in excellent condition. They also always advise lead time if any is involved. What more could you ask for? I'd recommend these guys to anyone."
"Heuberger Subaru is a very dedicated to service. The sales and support are the Best I ever seen and had. THANK YOU. I will without any doubt buy from this place again."
"These guys were awesome. They had the best price and shipped to california the next day. I recieved my short block in less than a week. The few that I spoke with had great customer service. "
"Best price on a hard to find part,but took a lot longer than I expected. Good communication throughout since part was back ordered and finally shipped. Decent experience overall..."
"My experience in ordering Subaru parts from Heuburger was very easy. If you order the parts on Heuburger's Web site, you will receive a 25% discount. The price was VERY reasonable and the Parts service was speedy. You can have them shipped for a nominal fee, or just stop by and pick them up for no additional charge. Heuburger Parts over the internet was a huge success for me."
"Great friendly staff and fast service."
"My order arrived quickly, and all the items were in good condition. I will definately purchase from them again when I need parts for my WRX."
"Quick, and they fixed my mistake!"
"Fast, efficient, no problems with order."
"They had the parts/fluids on hand that I needed at a much cheaper price (including shipping charges) than I could find locally. It arrived very quickly. Will order from again."