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Verified
5/5

2006-05-11

"Product was received and was as described. Will certainly consider ordering from them again"

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Verified
5/5

2006-04-27

"The ordering at photosolve.com website was easy. They sent the product promptly with good e-mail follow up. I was very please with the product. Five *****
Janet
"

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Overall quality of ordering process
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Ease of ordering online
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Verified
5/5

2006-04-25

"The items I purchased from Photosolve I could find no where else. They are very well made and work much better than I had hoped. They are exactly as described on the web site and meet all of my expectations and needs! The service was,excellent, with above average communication as to the status of my order. I will definately be back to purchase other items from Photosolve. I highly recommned Photosolve and thier products to others. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Making decisions on their own
N/A
Being knowledgeable
Resolving problems
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Being easy to reach
Being trustworthy
Overall customer service
Customer service making decisions on their own
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Customer service being trustworthy
Customer service being easy to reach
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Overall web site
Speed of web site
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Verified
5/5

2006-04-22

"A very pleasant purchasing experience! Good web site and very helpfull staff. The slide copier, step rings and close up lenses for Olympus E10 & E500 work perfectly. I'm almost enjoying transfering my slides to digital! I look forward to doing more business with Photosolve in the future."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Delivering products damage free
Delivering products on-time
Overall technical support
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Being knowledgeable
Making decisions on their own
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Resolving problems
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Being trustworthy
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Being easy to reach
Overall customer service
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-04-21

"Very professional and personalized service. Product came on timely basis and was well made to highest engineering standards. Very impressed, would highly recommend this company"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Resolving problems
N/A
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
N/A
Overall customer service
Customer service being trustworthy
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Customer service making decisions on their own
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Customer service being easy to reach
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Overall web site
Web site being easy to use
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Verified
5/5

2006-04-17

"I was extremely pleased with the professional and personal service I got from Photosolve for a recent purchase. Although out of the particular item I was trying to purchase, they worked with me to sell another item on a temporary basis until the original item was back in stock. Since I was going on vacation in 5 days the special arrangements were most welcome and I was estatic."

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Is consumer focused

Verified
5/5

2006-04-15

"Flawless experience. Wonderful to do business with. Photosolve appreciates the customer."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-04-12

"I recently ordered a few accessories for a Canon EOS 5D digital SLR (12.8 MP) camera. It was a pleasure to get the accessories from Photosolve. Their staff members I had the occasion to talk on the phone and/or exchange emails were very courteous, patient and professional. They explained a lot helping me understand what was the right choice for my camera and what I wanted to use it for. They went the extra mile to suggest me do thorough testing with my camera before ordering the accessories to make sure I would get the desired result. They did not just want to sell, they wanted to have the job done right! Their delivery was very quick also. I would definitely recommend Photosolve to anyone interested in digital camera accessories. "

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Pricing of products and services
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Value the company offers
N/A
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2006-04-09

"On Tuesday, I ordered digital camera equipment for my husband's saturday birthday. Requested 2 day shipping. The CEO of Photosolve, treated me as if I were his only customer. The shipping co. was late and he really went to bat for me to get it on time. It did finally arrive on Saturday. One item was incorrect and he shipped the correct item immediately without even asking for the wrong one to be sent back.

I wish everyone I order from were as concerned to get my order to me as photsolve. I would deal with this company again any time and recommend them to any and all. (But watch that shipper!)
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
Resolving problems
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-04-07

" I regularly give talks to local organisations and needed to convert my slides to digital for projection purposes. I was extremely satisfied with the way Photosolve handled everything on my behalf, both from a technical point of view and from a shipping angle. The equipment works very well and I want for nothing.Photosolve did not deduct any monies from my credit card until the equipment was shipped. Many thanks Photosolve
John Sims, United KIngdom
"

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Is trustworthy

Verified
5/5

2006-04-06

"I just purchased a Xtend-a-Mount Omni bracket to mount my Xtend-a-View Pro LCD viewer (I had purchased prior from Photosolve) to my Fuji F10 digital camera.

Shipping was reasonably priced, the order was shipped on the next business day after I ordered, and the instructions that came with the product were first rate.

This Xtend-a-Mount Omni bracket is one of the best designed and manufactured accessories I've seen from a third party vendor. It is well thought out, precision made and works like a charm.

I thoroughly recommend Photosolve for both the quality of their accessories, and their service. You can't go wrong dealing with this company.

Thanks again.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
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Resolving problems
N/A
Making decisions on their own
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-04-04

"very satisfied with service; great communication and fast shipping; product arrived in secure packaging and excellent condition; will
definitely order from again; Thanx
"

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Is consumer focused
Is trustworthy

Verified
5/5

2006-04-01

"Fantastic service. One of my purchase's was on back order I was continually through e-mail updated on the product. Even after the product was mailed, I was updated on it mail status. I would definitely purchase all of my photo needs through Photosolve. I rate them as a A+ company, they also gave me lots of valuable info about there products."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
N/A
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2006-04-01

"I bought a "Xtend-a-Sight" by "photosolve".
I'm very satisfied.
It's a reliable firm with an unusual good service.
Many thanks!

Manfred Polenzky
18107 Rostock (Germany)
"

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Is easy to do business with

Verified
5/5

2006-03-28

"Order was fulfilled and delivered in a timely manner."

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Is committed to quality products and services
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Is consumer focused