"I am so thankful for Power Max and Heidi Wheeler my sales associate! I cannot believe the time she spent with me on the phone making sure that I ordered just what I needed for my teenage son. She asked me all the right questions, gave me information I needed and explained computer
necessities in plain English so that I could make an informed choice! As a result of the terrific customer service I received my husband and I will be ordering another computer from Power Max very soon! Thank you Heidi...You are a gem!!"
"Excellent customer service! Best price for ipad 3 WiFi 32GB. I ordered an ipad 3 by phone with Mark Johansen and very satisfied with the services and product. Highly recommend to family and friends. Thanks again for your assistant Mr. Johansen."
"they sell ipad 3 without tax + $10 off which is a good price, so I gave them a call. My problem was that my shipping address is different than my billing address. I mainly do my shopping online without any problems with the billing address being different than the shipping address. However, I talked to Powermax salesman, Mark N, and he asked me a few questions to verify my identity, but seriously these questions were ridiculous, so I only got a few answers right. I was on my lunch break when making the call, so I had to rush back to work, and I asked Mark to see if I could just email him my credit card and driver license, he said okay, and he would forward my info to the accounting department for verification. I emailed him the next day to see how was everything going, and I explicitly suggested that if he didn't feel comfortable shipping my order to the other address, he could ship my order to my billing address. However, this is what he responded:
"Nothing is happening. I'll check again with credit but, frankly, it doesn't look promising. How would they know if the documents you sent weren't just found on the street? I hope you understand."
I felt really insulted because I did like what he said, but he assumed that I stole someone's wallet. First of all, I did suggest him to ship my order to my billing address if he wasn't comfortable shipping my order to the other address. Secondly, if someone lost a wallet, she would call the credit card company immediately to block her credit card. Powermax could easily verify my credit card by initiating a small charge, and if it went through, my credit card is good. However, they didn't do a proper verification, but they assumed that I'm a criminal. Anyways, I would never shop at Powermax again no matter how great the deal is.
Update 4/20/12: I surely understand the credit card theft issues, so I have no problems with PowerMax's identity validation procedure. I actually spent 20 minutes of my busy lunch time to proceed said procedure. I honestly don't know why I couldn't get all the questions correctly. That's why I asked Mark Nelson, the sale representative, to email him my ID and credit card info for the verification. He said okay and gave me his email. However, I didn't receive any response from him to confirm that he had received my email. And when I sent my second email, and I got his response above. When I emailed him my info, I did suggest him to ship my order to my billing address which is on my ID. I was trying my best to prove my identity. However, what I received was Mark's unprofessional and rude email response. PowerMAx representatives certainly don't have the critical thinking and problem solving skills to differentiate honest customers and criminals. PowerMax is much smaller than big online retailers such as Amazon, so if PowerMax encountered with 1 online criminal a day, Amazon would have encountered with thousands. I've made plenty purchases on Amazon; I bought TVs, MacBooks, DSRL cameras on Amazon, and these are thousands dollar items. I've never had any problems using my credit card with different shipping/billing addresses. Moreover, Amazon customer services representatives are extremely polite and helpful. In one word, PowerMax fails both customer services and business practices. To all the honest customers, there are better online retailers which offer good deals and customer services, such as Amazon, Adorama, Newegg, etc. Don't waste your time with PowerMax!"
"on the advice of a friend, i recently ordered a macbook air, which i now have safely and happily in my possession. it's up and running and all i have to do to complete the transaction is send in my macbook for it's trade in value toward my purchase of the macbook air. so far, all has been smooth and effortless, with attentive phone and email support from gary mead, the sales person who handled my transaction. i was pleasantly surprised at how personable gary was, always responding quickly and completely to any questions that i asked. we live a very remote area and do most of our shopping for anything significant online and this transaction definitely was even better than if i had access to "live' retail experience. the trade in program that they offer is definitely a plus. i high recommend them as a great source for all your apple needs."
"Powermax has consistently high products, and is completely trustworthy. The customer service is superb, and they will do what it takes to make your transaction smooth and complete. Their prices for both purchasing and trade in are the most consistent and fair out there. I don't even bother shopping around any more!"
"I cannot say enough about the excellent quality of customer service we received from PowerMax. My husband called for assistance with an Epson printer we'd purchased from them 7 months ago. He talked to a lady named Heidi, who was extremely helpful in getting a replacement to us right away after determining that the printer couldn’t be immediately repaired. (Though we were unable to get what we needed from the Epson dealer, she contacted them herself and made sure the problems were untangled and resolved.) Now, if I could just call Heidi back about my leaky faucet!)"
"Great service and excellent trade in program & fast shipment. Recommended to everyone."
"The customer service is outstanding at PowerMax! I ordered a computer that ended-up being sold out, and we had some communication problems, but in the end, I got another 13" Macbook Pro at the same price I ordered the other one for! Heidi took care of me and made sure that I was treated fairly as a customer. Did you get that? Heidi! An actual person! Boy was that a breath of fresh air! I'm never going to buy a Mac from another place as long as PowerMax is in business!"
"I've been buying used Mac equipment from PowerMax for many years, and recommending them to my customers. Their inventory list always seems up to date, their prices are excellent and the products are as advertised. What I find most important is that they back up their products. Once I received a laptop with a battery whose capacity was rather low (they do lose capacity over time); I asked PowerMax if they could send a replacement used battery - what I received was a brand new one. Now that is customer service!
Highly recommended for Mac equipment."
"I bought an Apple Mini from here at a decent price (NEW and a better deal then Apple.com), I had a little trouble with the billing seeing as how my shopping card limit was limited to only $800 so they had an employee contact me and work with me on getting this fixed, they contacted my bank an cleared everything up and actually customized the payment where i got to pay $400 one day and the rest the next day so that it would work with me and i thought that was great and not every company out there would do suck a thing. If i ever by anything like this ever again or even any accessories i'll be sure to come back here and even invite some of my friends/family to do the same. Biggest thanks to an awesome employee of Powermax.com 'Heidi Wheeler ****@****' the best person i've ever worked with over the phone. if it wasn't for her patience and kindness I probably would have went else where for my buy so thank you so much. Best regards, Nate K, a lifelong powermax customer"
"I called with a few questions, actually talked to a live person, who understood and answered my questions. After passing they passed the "are you legit" inquiry I gave them, I ordered a high-end used server. It arrived quickly, boxed properly and in superb condition. I'll be calling on them again. If you want further indication that they are legit and not fly-by-night, read deep into their "about us" page. The care and personal presentation they put into it tells you who they are."
"Ordered a Hard Drive from PowerMax and within a couple of hours received an email informing me that the product I had ordered was on back order and apologising for the inconvenience. It is so great to be dealing with a company that offers this level of personal service. "
"I like to give credit to where credit is due, so here we go. I love your companies personal touch and lightening fast service. I received the Laptop case yesterday and absolutely LOVE it! I wish online shopping were this fun and easy all the time :)
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" Wow I got my trade-in refund this week and I gotta say WOW! great program. Love my new MBA and Kudos to you and all @ Powermax. Great prices, excellent trade-in, spot-on customer service. Why would you do computers any other way? Thanks again, Happily Mac and I'll be back, Brian "
"PowerMax not only has great deals on computers but AMAZING customer service! I called with a simple question about an online order I was about to make and was pleasantly surprised when a REAL PERSON answered the phone on the 2nd ring! No automated messages at all! And the woman who helped me (Heidi) was fabulous. Very informative and helpful and really helped me get a great deal! And the best part? I ordered my computer Monday evening and UPS knocked on my door Tuesday morning. The week before Christmas! They really are unlike any other company I've bought from. I will recommend them to anyone!"