"i ordered a rifle scope which was on backorder. i ordered from precision rifle super store because their site said in stock. unfortunately, it was not but it was not in stock anywhere else i could find. first, the site said free shipping on any order over $50. the scope was easily greater then $50. i emailed the contact us email address and had a response within a couple of hours and a refund for the shipping shortly thereafter. there was an incident with the delivery of the scope. through email communications, precision rifle super store made everything right. to me this sort of customer service is harder to find and i will always check precisionriflesuperstore.com when i'm looking for my rifle gear needs."