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2017-12-14
5/5
Top-notch customer service
"i ordered a rifle scope which was on backorder. i ordered from precision rifle super store because their site said in stock. unfortunately, it was not but it was not in stock anywhere else i could find. first, the site said free shipping on any order over $50. the scope was easily greater then $50. i emailed the contact us email address and had a response within a couple of hours and a refund for the shipping shortly thereafter. there was an incident with the delivery of the scope. through email communications, precision rifle super store made everything right. to me this sort of customer service is harder to find and i will always check precisionriflesuperstore.com when i'm looking for my rifle gear needs."
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Merchant Member
2016-12-10
4/5
Got their lingo
"Primary arms does exactly what they say they would. I ordered, got confirmation email, got shipped email with tracking info. I would not hesitate recommending to any friends to order products from primary arms.
If you are wondering why not 5 stars I save 5 stars for those experiences which are above and beyond."
2013-12-22
5/5
"purchased some optics on special plus free ground shipping. received order confirmation and delivery with tracking emails as expected. from order to door took 5 business days as expected. very satisfied with product and online experience. would recommend lapolicegear to anyone"
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Merchant Member
2013-12-22
5/5
"ordered a north face down jacket for the wife. turned out to be $75 cheaper then most other online and brick 'n mortar stores. placed the order got the standard order confirmation and delivery tracking info emails within 2 days.
one thing which threw me off for a minute was the box was labelled with adorama labels both on the box and on the packing tape. i had to double check the sent from on the shipping label to figure out what was in the box. not a huge deal tho. i'll take that momentary "huh?" for the savings and quick fulfillment"
2012-11-08
1/5
"bought an ipad via telephone call since they do not take online orders. spoke to customer service rep who was very friendly and helpful. only complaint i had was my initial attempt to call was purposely disconnected after waiting a few minutes. i say purposely because i got a recorded message saying "goodbye".
UPDATED: order placed on 12/10/12
so i have a pretty long continuing saga here. first, i ordered a 3rd gen ipad with verizon 4g lte back on 10/15/12. i had to place the order via phone since they do not take online orders. i had no problem with that. the phone rep was helpful and pleasant; excellent experience. i received email order confirmation then another email for ship confirmation. a few days later i had my ipad. great, no problems so far.
about a week later, apple announces the ipad 4. i called J&R back about a week after the 4th gen ipad announcement asking if i could upgrade. since i was still within the 30 return window, the rep gave me a rma number by a customer service rep on the phone and explained if the returned item is in good shape they would credit me full price to go to the purchase of the 4th gen when they arrived. again, pleasant experience with the rep.
i packaged the 3rd gen ipad in the apple box it came in then used the same outer brown box and airbags which J&R originally shipped to me. spent the money to send ups with insurance on 11/09/12. ups shows J&R signed for the package on 11/13/12. here is where my saga gets... interesting.
first, i got no communication from J&R stating they had received the item back. so on 11/15 or 11/16 i called J&R. the phone rep said it usually takes 3-5 days after receiving a returned item for a decision to be made. so i wait. again, the phone rep was helpful and i have no complaints there.
1 week goes by then another then another. still get no communication. after 3+ weeks of J&R receiving the item back i called again. this time the phone rep tells me the item has a scratch/damage on one of the corners and they are sending me the item back since their vendor won't accept it. at this point, i am flabbergasted. the phone rep offered to transfer me to her manager which i readily accepted.
the manager jumped on in quick fashion after apologizing for the poor communication regarding the returned item he explained he would need to get pics from the rma department and he would email them to me. a little over an hour later, the manager called me direct to ask if i had the pictures yet. unfortunately i did not get them yet so i had to call him back when i got them. when i did get 2 pictures it looked like someone decided to drop kick the ipad off a concrete floor. this was not a scratch or small dent. then entire corner was smashed inward. now i certainly did not send the item back in that condition. i wouldn't waste the time, effort or the money to ship that back just to be rejected. however, i could not prove the damage did not come from me as i did not document the item during packaging.
the manager was sympathetic to me and offered to take the unit for 10% restocking fee as credit back or in-store credit. i accepted the offer because again i could not prove i did not damage the unit.
anywho, the manager again apologized for the lack of communication and said he would work on fixing that problem. he mentioned something about internal communications going back and forth about how to handle this situation as a reason for the over 3 week delay. as a customer, that seems suspicious. at the very least J&R shouldn've sent an email stating they received the item and another one within the 3-5 days after receiving it that it was damaged.
anywho, i paid the different of the restocking fee plus the difference in original price of the 3rd gen ipad and the 4th gen via the same phone sale rep whom i originally ordered from. again, pleasant experience with no complaints. however, the 4th gen they sent was for ATT and not Verizon. not a huge deal, but after the first rma saga, i had no intention of sending it back.
i am tagging this as "very dissatisfied" because of the lack of communication during the rma debacle. i would like to state that i have no complaints about any of the service representatives whom i spoke with via phone. they were helpful and pleasant to me.
i would strongly suggest to anyone sending an item back for return to either take a bunch of pictures or video with the day's newspaper showing the returning item works and has no physical damage before sending anything back. i certainly plan to do this from now on for every vendor not just J&R.
p.s. the wife was very unhappy i "settled" for the restocking fee and that i decided to purchase the 4th gen from J&R."
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2011-01-07
5/5
"purchased 2 sdhc cards via google checkout and the product shipped the same day."
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