"I purchased a Dell Laptop in May 2011 and have been trying to contact the company since June 2011 because I lost my entire operating system. They have not returned my phone calls or email and now do not answere the phone at all. I would never purchase anything from them again or recommend them to anyone. I think they are a fly-by-night company that should be turned into the Better Business Bureau at the very least."
"I bought a Dell D630 from this company that seemed like a good deal. After a long shipping delay (where they sent an email saying it had been shipped, except the tracking number they gave showed it wasn't delivered to the shipper until a week later), first they sent the wrong laptop, and that laptop had a DVD drive that sounded like a jet engine. After a lengthy and contentious return process, they finally sent the correct laptop, but the display was broken, so you could only use the computer with an external monitor. Deal with this company, and their companion company discountlaptopshop.com, with extreme caution."
"Ordered a refurbished Dell laptop from them. They shipped it quickly and it arrived well packed.
Here's where my experience differed ...
Nothing special about the condition; it looked quite used but worked and the HDD was wiped. However the screen flickered. They also failed to ship the extra battery I had ordered.
I got their RMA form and I returned it.
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Revised review. They returned it no problem, no hassle. Full refund.
I subsequently ordered a Dell D630 for $220 including brand new (quality) Dell laptop case and new battery.
I'm super stoked with this new one. It looks brand new and works like a charm! For under $250 after shipping / tax I have a laptop that rivals my $3K IBM from 4 years ago once I add a bit of memory (for $40, no biggie).
I like Windows XP."
"Ordered a refurbished Dell D630 laptop from them. They shipped it quickly and it arrived well packed. I was very impressed with the condition; it looked almost new! I also got a couple upgrades since the price was very reasonable.
I will continue to use them in the future, and they have my recommendation."