"Unsatisfactory Experience with Shiprocket - A Warning for OthersI recently had a disappointing experience with Shiprocket services through www.sukhua.in. I strongly advise against choosing them due to their unreliable service and lack of accountability.If Shiprocket misses or damages a shipment, don't expect a refund. They conveniently use their terms and conditions to avoid responsibility. Save yourself the frustration and potential loss – explore other options for a better customer service experience.Your satisfaction matters, so choose a service that values its customers. Avoid Shiprocket to protect your shipments and ensure a positive experience."

"My parcel never got delivered"

"Panel is very user friendly, reliable with awesome features. Highlighly suggest for seller/resellers."

"Easy to manage the site, I can easily manage my orders, thanks shiprocket"

"Never trust this fraud company

Case 1 - My shipment has been lost, which was valued Rs 9000 and insured also. But shiprocket deducted my money for RTO charges also.

How can they charge RTO if the shipment is lost.

As you can see in attached images. My total refund amount would be Rs. 10427 but they have refunded only Rs. 9402. It means Rs. 1025 less they have refunded.

Courier Name - Amazon shipping

AWB No - 320580295055

Case 2 - In this case, no delivery attempt made by courier service and courier company refused to deliver the parcel. Again shiprocket deducted the money for RTO charges without delivery attempt.

Courier Name - Amazon shipping

AWB number - 320719470971

Note - please do not use shiprocket service as this company is total fraud.

I started using another Courier service |Courier Aggregator bigship.in services. They are very responsive and courier charges are very cheap as compared to shiprocket. You will save lots of money.

"

"Lots of issue during the API integration. Whenever communicating with Tech support team they are replying very silly answer which is not useful. Lack of Knowledge Tech support team. After couple of times follow up about my issue still my issue was not resolved. At the end I felled disappointed and very dissatisfied with the tech team. As a seller I will never recommend to anyone choose shiprocket as a courier partner.
Good By Shiprocket.

Thanks
Jangyadatta"

"
Last 20 days trying to transfer Wallet Amount to Bank Account.
keep calling customer care, no action was taken
executive and senior team the response is same we apologies for the inconvenience will solve as soon as possible.

This is just cheating & robbery

Ticket ID - 5334937"

"Please don't try this app, you'll spend your time, zero service will be provided and tip of that costumer care just will make fun of you, repiting the same nonsense answers again and again. Please don't spend you time and money with such fraud service."

"Shiprocket is a cheating company. Booked my packet vide 75444972035 within Ghaziabad on April 15, 2022. Till today April 19, 2022, they could not deliver the parcel. Maafi chahunga….. 24 se 48 ghante…… escalate karunga ……… are the only words they can say.
"

"I booked a shipment through Shiprocket, but it was not delivered, my customer called and I followed up, they informed me my package was disposed off.

I was surprised, I checked their logs , and found that my package went missing during audit and then miraculously reappeared , got damaged and they disposed off the product without informing me.

I called customer service (very bad) , they informed that my package was damaged during transit and it was disposed, I referred to their own logs and informed them to check what happened. They asked me to email, I did.

They did not clarify what happened and said it was disposed off due to poor packing. I just told them, they did not have the right to do that, they have to hold my parcel until they get confirmation from my end. They are not owners, I am.

I’ve asked them shut my account and services, I will take appropriate sets to rectify. This is BS. "

"I'm sending all picture s... It's clearly seen parcel weight is 4.8 I had entered 5 kg... And u cheat people saying it's 16 kg... When u can stop doing these frauds to earn money... Picture s too I has sent as proofs... Now u r saying not clear.."

"They won't deliver in time i have ordered on 9th it has to be delivered by 16th January till today it was not delivered every day they say tomorrow still it was there in their warehouse itself "

"This is regarding the
Order no ---***-***-****
Ship rocket Tracking id-- ID267692168900

Instead of delivering 21 items only 1 item was delivered and marked entire consignment as delivered. Total loss of Rs17881/-.

Unable to reach customer support, no response to email"

"Only money matters
Worst pick up service
Worst customer care services"

"I started my new buisness and tried to ship my 1st order with shiprocket.the pickup was done and the status on the app was showing delivered.but my customer said it wasn't delivered.when i tried to complaint to customer care they were saying to wait for 3 to 5 days..but after that also no response ...very very disappointed...never going to ship through shiprocket"