"I had to bring my car back in the same day I picked up my car from getting it repaired. They did not check my vehicle before they signed off on it. I came in to get my breaks done and not even a mile it started squealing loud. "
"I was able to find what I needed at a reasonable price and delivery was as fast Thank you for your service . "
"This was an excellent service. I received my order when I was told it would arrive. Thank you. "
"Had a great buyer experience. Toyota direct had the most inventory, and the best pricing. My salesman was Fadi Hamid, and he was great to work with. He was patient and informed. I would definitely purchase from ToyotaDirect.com again! Even the sales managers that I talked to were polite and very cooperative.
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"Ordered 2 parts and was only shipped one part, no communication has been sent on 2nd part"
"wanted right hand seat belt got belt adjuster"
"Needed a part for a 2005 Highlander. It was half the price of my local dealer and it came faster than they could even get it in stock. Great experience."
"I purchased my Pre-Owned Tacoma from Toyota Direct, and I've purchased OEM filters and parts here many times and I always have great experiences with the entire team. Friendly, knowledgeable, and it's a positive visit everytime I'm there. ️️️️️"
"Product was excellent and genuine! Shipping was also very fast!!"
"After trying two different versions of the product, i decided that OEM parts would be the best as the others didn't work. This opne works."
"Good selection, great prices fast shipping. "
"Easy to navigate site. Super fast shipping!"
"Local dealer where I purchased my Tacoma in west Columbus seems to be very lacking in the parts department when it comes to locating and stocking accessories for my new 2024 Tacoma. After a two month wait for the running boards that Ihad ordered through them, I ordered a bed mat at a great price with free shipping from Toyota Direct instead of waiting for my dealer to get around to finding the item (they advised that it was on backorder regionally and could not provide me with an ETA)."
"Overall decent prices if compared to other online places. The delivery was faster than their estimate by 3 days or so and I got everything I ordered. "
"Everything is slow and delayed. I was so happy when I bought the car because the process was smooth. Until my temporary tag is almost expired and told me they can't issue the temp registration and told me I need to go to BMW to ask for extension. So much hassle! I was waiting for the mail but nothing came so I asked them and told me they can't issue? Like I only have 8 days until my tag expires!
Then my car has a interior damage when I bought it so they need fo replace the parts. It was so slow. They dealer won't provide and update if I will not ask for an update. I was like begging for help.
Then when I went to service my car to replace the parts, people was so grumpy and look mad! The guy who did my car did not even look and make an effort to check if the parts I bought was there. So we end it up going to parts department and its literally there. Told me to go to another dealer to do it when it's just a sticker ( door sill ) to put in my car. I ended up just go home and do it on my own.
Such a horrible experience! I never had this issue when I bought a car at Toyota West! "