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Verified
5/5

2023-12-20

Best Car Shopping Experience

"Cameron was a joy to deal with. Both friendly and super knowledgeable. The best car shopping experience I’ve had at a dealer in a long time. "

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Verified
4/5

2023-12-19

customer service very good

"Part I needed had exorbitant mark-up, was told to get MSRP you had to use their on line purchase site. Huge savings going that route; wrong part came in, but they gave me the right part out of their inventory, at right price. "

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Verified
5/5

2023-09-14

Parts department

"Very friendly and knowledgeable "

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Verified
5/5

2023-09-08

Online parts

"Parts pick-up at business was easy. Parts person was friendly and quick to bring my part from the back room. Paying online was easy. Finding the correct part online was somewhat of a b____."

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Verified
4/5

2023-08-31

Spark plugs, Breaks & oil change

"Overall was satisficed with the service and was performed quickly on a weekend!

One bummer though the skid plate bolts were over tightened with a impact and one was stripped. I'll probably have to fix it because it will likely be micky-moused.
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Verified
5/5

2023-08-17

Good Customer Service

"The gentleman on the phone was helpful when researching a part for my truck"

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Verified
5/5

2023-08-15

Great parts support!

"Very helpful parts counter staff at dealership, plus great experience using online parts ordering as well."

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Verified
5/5

2023-08-15

FAST SHIPPING, EXCELLENT PARTS DPT SERVICE, RIGHT PARTS!

"I ordered the wrong parts (user error). Parts staff helped me fix the order and shipped it out same day! Thankful for helpful support, fast shipping, and competitive pricing!"

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Verified
5/5

2023-08-12

Larry in parts department, A+ service

"Larry helped me find the correct parts for my Tundra at an excellent price, great service A+ would def buy from again!"

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Verified
5/5

2023-08-08

TOP PERFORMANCE / HIGHLY RECOMMEND

"Kelly and Larry in the HB Toyota parts dept did a stellar job of helping me and I placed my online order on the HB Toyota Website and the parts were delivered to the dealership within a few days and at a discount for the particular parts I ordered. OEM Hatch Assembly Trunk Struts. Thanks."

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Verified
5/5

2023-07-26

Rex has been very helpful

"Rex really worked with us to help us out with some Key Fob issues.
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Verified
4/5

2023-07-14

Good experience

"Fast , Good prices, delivered as ordered"

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Verified
5/5

2023-06-12

Recommended! A*****

"Simple process, straight forward answer & best price for the best parts!"


Verified
2/5

2023-05-22

Poor service

"Went to dealership to purchase running boards. At the counter was given a part # and informed if I purchase online that it cost less. The part # was wrong. Exchanged the part. New part cost less and I was informed that the credit was issued. 10 days later, no credit at my end.
If it matters, Kelly and Kyle were great to work with. However, the part was for a vehicle completely different from mine and if Toyota needs the money more than me, they can keep it!
"

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Verified
5/5

2023-05-12

Easy

"Purchase was easy with the correct part numbers. Shipment was fast"


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