"Package and part number was correct, but the item inside was wrong. I don't think it is the mistake of dealership. But, this makes to think of authenticiy"

"The parts department was helpful "

"Timothy is the most customer focused sales people I’ve ever worked with. I’ve purchased a lot of vehicles and I always felt that the sales person was out to screw me. Not Timothy. He was unbiased, transparent, knew what I wanted, and met his commitments that he made to me (and even exceeded them). "

"A parts sales associate sent me a professional email to inform me that the item was back ordered. He politely confirmed whether I still wanted to proceed. In the end, my order shipped faster than expected anyway."

"Came to pick up online order for part. Easy to find. No issues. "

"paid for order. then was asked for vin. did that. then was asked do i want to order? that stalled it for days."

"I ordered parts online. I went to pick them up. I was greeted promptly. At checkout the person double checked to make sure the parts ordered were the exact fit for my model year. Kudos to the parts team!"

"need a radiator cap, use vin to look it up. find it under a new part #, that also references the old number( s ). order the new revised #. later get an email saying since I used the vin I need to order the old number, the new # order will be cancelled. go back in, can't order the old #, vin or not. reply this info via email. they get back to me via email to say order the new #. oh well, 2-3 days wasted. "

"Great Experience; wish the website was a bit better it was tough to navigate. "