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Product & services pricing
0.00/5
Chance of future purchase:
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Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2015-10-14

"ALWAYS THERE TO HELP> GOOD VALUE FOR CLIENTS "


Verified
5/5

2015-10-14

"I called to find out what was covered for a cancellation. They did a great job of letting me know what I would need if I was cancelling. "


Verified
5/5

2015-10-14

"Love booking online with Travel Ex it's fast, simple and I Like that the confirmation emails automatically to me and that i can print one right away too. "


Verified
4/5

2015-10-14

"People I talked to were fine and courteous but kept getting cut off and disconnected, not once but three times. I had to call back today as the office closed after the last cut off.
I knew you would want to know this is happening, The first two times they called back.
So today I had to be the one to call back and my issue was resolved.
"


Verified
4/5

2015-10-14

"For some reason, I had never received the policy thru my email."


Rep reply posted 2015-10-23
A rep from Travelex Insurance Servic, Chris.Buggy, has responded:

“Thank you for purchasing a Travelex Insurance protection plan. Your customer experience is important to us. I will forward your review to our Operation Team and have someone email you your Description of Coverage. If you have any question or concerns, please contact our Customer Care Center at: 800-228-9792.”


Verified
5/5

2015-10-13

"Compare to other website it is an ease of use. The cost is reasonable."


Verified
5/5

2015-10-13

"The process was easy and the options were clear. Thank you!"


Verified
3/5

2015-10-13

"I purchased online, they sent me the policy details, no claims made. Can't give much of an opinion other than it was easy to find info and purchase."


Verified
5/5

2015-10-12

"Smooth transaction. Email policy delivery was prompt and accurate."


Verified
4/5

2015-10-11

"Purchasing travel insurance through travelex was clear and straightforward. The products offered plenty of options and the prices are competitive."


Verified
5/5

2015-10-11

"Website was easy to navigate, quick confirmation. Hope I won't need it, but seems like a good value for the money."

Detailed Review Benchmark + -
Pricing of products and services
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Likelihood of customers making future purchases
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Overall customer service
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Overall product shipping and delivery process
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Product Returns/Refunds/Exchanges
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Verified
5/5

2015-10-10

"Fortunately I did not have to make any claims to Travelex Insurance because my travel went smoothly.
I was however reassured by the knowledge that they had my back and they would be there in case of an emergency.
"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2015-10-10

"When I called to get clarification of benefits, agent was very informative and pleasant at the same time - that means a great deal"


Verified
5/5

2015-10-09

"I have bought travel insurance from Travelex for at least three different trips. It's online order is easy to use and customer service prompt and professional. I am very happy with it."


Verified
5/5

2015-10-09

"I needed some extra infomation. This was provided quick and clear"