"I have been using Yugster's web site for several months and love the variety of deals that they deliver. The items are quality merchandise, not junk like some daily deal sites and their customer service is superb, if you ever need to contact them which is very very seldom. Their shipping costs are very reasonable and you really need to try one of their Junk boxes and be amazed at what you get for the price. Check them out for yourself and you'll be hooked like I am."
"I've had 47 orders from Yugster with good results. A couple of orders were slow during the holidays, but I did receive all orders. They have some interesting products and offers and are definately worth taking a look at."
"I've had multiple orders where items delivered were not what was promised, and lately customer service has gone AWOL.
Case in point for my most recent order for alkaline batteries. The delivered batteries were heavy duty batteries. Requested a return/refund on Feb 19 and there's been no response from customer service by Feb 24.
In the past they've offered soft white dimmable LED bulbs that were neither soft white nor dimmable. When I pointed that out they refunded my money and I kept the bulbs (which died immediately when trying to dim them, and lasted an average of 2 weeks when not dimmed).
I was twice sent queen size sheets when full size were ordered - they could not get the order right on the second try. At least back then customer service was trying."
"Ordered some Beats Headphones, they came in a bag with a statement saying "no manufacturer's warranty" so I have tried numerous times to contact them to return and they simply don't answer the request for a return authorization
STAY AWAY!!!"
“We're sorry you we're not 100% satisfied with your headphone purchase. We looked into your order and it appears that we have not only responded to your requests but have issued instructions on how return your item. Please check you inbox including SPAM folders for our agents responses to your inquires.”
"The Dr.Dre Beats headphones are awesome, I had wanted to get a pair of these for some time but wanted to wait till I could get them at a price like I got off Yugster.....okay, next "
"The best online source for distressed, hard to find and close-out merchandise with absolutely the best customer service. Lowest prices, fast shipment and rapid answers to all your questions. "
"The title doesn't sound true does it? Well, yugsters return policy says to submit a request within 14 days of receiving shipment. The HP Pavilion X2 Convertible arrived and I immediately tried to power it on but it won't. I submitted a ticket with yugster and requested a return, and 7 days later they're still saying that they can't process the return because their supplier hasn't responded. I don't know why they have to wait for the supplier since me, the customer, is requesting to return it. It's shady that they don't offer return instructions/address publicly, and instead make you wait for them to provide it. "
“We apologize that there have been delays with getting your issue resolved. We have escalated your issue and will reach out as quickly as we are able in order to get this resolved for you. We appreciate your patience.”
"I purchased the Kensie Ultra Plush Soft Touch Sherpa Throw Blanket for myself and as soon as my daughter saw it, she never let it go! Yugster always has great deals on useful products like this, with great customer service and fast shipping. Thanks Yugster!"
"Very satisfied with the products and service I have received from Yugster. Pricing for the most part is very competitive with other online dealers. Shipping is timely so you don't have to wait forever for your orders."
"I order from Yugster regularly. I have found that their prices are great, and their selection is really varied. The one time I did have a problem, they handled the refund and return really well. I have spent over $2000 with them over the last 4 years. The last item I ordered, an over-sized heavy item (Electric fireplace) was ordered on 2/8/15 and for the standard $5 delivery charge was here on 2/12/15, in time for VDay, which is more than I could hope for!"
"Have been ordering from yugster for many years with fabulous customer service and great products."
"I look forward to getting the next YUGster email in my inbox.
They have great prices and great way to get items sent off to the kids at school. The Items arrive right away.
Jim"
"Quick delivery on everything I order. Great prices too."
" I am happy with the majority of items I have gotten from yugster, but I have gotten a few duds, too. I was especially sorry I went for the last Plugster Gold Edition Junk Box. :( It was almost all flashlights. Who needs 5 flashlights at one time??? Not to mention, I do not need ANY right now! I will never get suckered in on that one again! I also had issues with response time to my emails, but that has gotten a little better lately. Also, I have had trouble with items not being as they are represented, like the wool socks. I purchased 4 pairs and we cannot even wear them because they made the tops so tight (and we have skinny legs!), AND they will not take them back because, get this, on the "more info" tab, WHERE YOU ARE NOT LIKELY TO SEE IT, it says, Yours to keep - sorry we are unable to accept returns on this item. Sneaky! Not well done of you Yugster!!! That should be stated somewhere where it cannot be missed. Why do you have to have the tabs anyway? Put all the info on ONE PAGE!
4 out of 5 for the products and 2 out of 5 for the way the business is run/customer service = 3 out of 5 stars."
"Yugster I love you . I always find something that I want or need . AAA+++
"
A rep from Untilgone.com, yugster1, has responded:
“We apologize you have had a few issues with your recent orders. We're a small company and do the very best we can to resolve our customers issues when problems do arise in as prompt a manner as possible. Thanks for your continued patience. We hope to be able to earn your business in the future.”