"Ordered a prom dress for my grand daughter. Has arrived, the bust is the wrong size, as are the hips and waist.
The inside of the dress is a disgrace, tacking stitches, hems on the inside slashed, stiff lining split, all in all a total disaster. The dress was so creased and screwed up in a small parcel, not tissue paper to stop creasing and why oh why did you not pack this in a proper dress box?
We are now having to find someone to try and put this right,
but there is not enough material to let this out, so we are
having to patch it up.
I would like a partial refund on this dress it cost over £95.00
and perhaps you could as a gesture of goodwill send a couple of metres of extra material so we can finish this dress.
My order number was 9032.
I look forward to hearing from you rather urgently.
Thankyou. Les Stonehouse."
"we just got our invitations and they look great. The wedding invitations are gorgeous. Their price was low. They used UPS to deliver my order, so fast. not only are they cheaper then else,but do a awesome job as well without charging for proofs I am so grateful, and I definitely recommend this site!"
"I ordered some samples online. After a month, I had still not received them and my status still said processing. I tried to email them and after a week posted a comment on this site. I very promptly received an email from them after posting the comment. Turns out the wrong address was pulled from my PayPal account which is why I had not received them. Their customer service in dealing with this matter has been less than appealing, however they generously offered to send me new samples for free. "
"I am very pleased with my wedding invitations! Not only were they good quality but they arrived very fast. Vponsale has great customer service! I am so pleased that this was so easy!"
"Avoid this company at all costs
Ordered a ball gown for my daughter 01/23/2012
they promised delivery by 02/29/2012
Prom date 03/15/2012
now 14 days late
as of 03/14/2012 no dress & they have stopped replying to emails & their instant chat
I am now trying to get a refund"
"I ordered a dress in early February and I was told it would take 20 days to process and 3-5 business days to send. The date I wanted the dress is in 2 days and I don't think it's been dispatched. This is really upsetting me as I think it's getting too late as I have to get shoes etc for my formal and I need to make sure I like this dress.
I really want this dress, and I'm so worried it will arrive too late."
"Can someone from vponsale please get back to me, regarding order 172??? I have sent numerous e mails over the past few days and no response!!!!
****@****"
"I ordered my wedding invites here and was very pleased with the service. They always got back to me within 24hrs with changes to my draft. I was a little skeptical at ordering them without being able to feel the quality of them considering how inexpensive they are. They arrived within 3 days of placing my order and they are very good quality! I am very pleased with my order and would recommed vponsale to anyone! "
"UPDATE !!!
I have now been offered a full refund, and have received an email to advise that this is being processed. This is without having sent the dress back as yet, but I will do that today.
Therefore, with this issue now resolved, I am satisfied with the customer service."
"I ordered my dress from VPonsale on the 28th September, and it actually arrived today. I was a little nervous when I ordered my dress after I read some bad reviews. Thankfully my dress is 100% PERFECT! It fits like a glove, although it is a tiny bit long. Other than that its fantastic, its great quality and looks like a lot of care went into making it. I can't fault this dress, I'm so happy with it. I just hope I do it justice when I wear it to my first ball :)
The customer services was also very helpful.
Thank you VPonsale."
"I received my invitations yesterday they ate absolutely beautiful they were so cheap I recommend them to everyone so so pleased and the customer service was great very quick response and I received the invites within a week fantastic"
"I see that vponsale is answering this website better than they are their emails / phone calls so seems like ther perfect place to ask them...
My fiance and I ordered some invitations on your website. I got an email today saying the order wouldn't be processed until the 7th b/c of the Holiday season in China but customer services would be available. I don't have a problem with this but I need to know the day the invitations will be delivered and no one is answering my phone calls. Please reply with an estimated time of arrival for my order. I'll also need to speak to someone about the design before it is printed."
"I ordered a bridesmaid dress from them and when I received it I was very pleased, it was made to a very high quality and was much better then I thought my daughter looked amazing in it. We ordered the custom made and when it arrived it was a perfect fit I'm really happy with my purchase and will now be ordering a further four more of the dresses. The dress also arrived very quickly. "
"we ordered 2 dresses at the end of july and received them today. Quality is FANTASTIC, the dress is made better than I expected and am really pleased. I see the bridesmaids next week, I am a little worried they wont fit because the dresses look small but I am sure they will be fine. Great service from VPONLINE, thank you cloud you have been wonderful and very helpful. Thank you We are now waiting for the next batch of bridesmaid's dresses.
HI VPEmily, Little confuused, the tracking number i was given by cloud was 1ZW2V6360447675243 from UPS and now you have given me this one, Which is it??
Cheers
"
"LOVE LOVE LOVE My invitations. They are adorable in person and I had excellent customer service while perfecting the verbage.
The only thing I would say is the Thank you "Cards" are just post cards and the paper is shiney which will make it hard to write on. I thought they would open up like a real card.
If I had to order all over again I would change nothing but not ordering the thank you cards. I will recommend this company to everyone getting married."