"I paid for a Fender Telecaster that was supposed to be delivered in April. After a couple of weeks of waiting for my purchase to arrive, I advised zZounds that my purchase never arrived. They told me to track it with FedEx who had assigned the package as delivered. I advised both organizations that I had no guitar, and each organization is claiming they cannot honor my claim for the guitar that I paid for (but never received). I'm holding zZounds responsible because they should have never shipped my guitar without requiring a signature from me to guarantee delivery. As it stands, neither zZounds nor FedEx can prove that they ever delivered my guitar to my house or anyone else's. It is now 2 months later, and I have no guitar and I'm still haggling to get my money back if I can't get the guitar I ordered in the first place. "
"Recently purchased a fender Pro Stratocaster and Marshall code100 amp using their payment plan without any problems. Transaction went smoothly, shipping times are fast and customer service was great. Buy with confidence."
"TL;DR: Zzounds is cheap but they aren't good at what they do, customer service will make you jump through hoops. Avoid if possible.
I carefully purchased lots of equipment when I was prepping to go on tour. I had time and was weary about shipping but their return policy seemed legit, so I trusted it. Long story short, I bought a Taylor Guitar and lots of odd equipment, all overnight shipping and the guitar showed up broken 3 weeks later. All the equipment shipped fine except some items were delayed weeks without notice until just before they shipped. The guitar shipped 3 weeks after ordering, sent ground instead of overnight. When it arrived, the package had been crushed and the case was broken, electronics were rattling inside the guitar when played loudly. At this point I had to take it on tour anyway because I left the next day. I finally had a chance to return 3 weeks later (45 day return policy), and I called and asked if they could overnight the replacement. They said yes, I dropped off the guitar at UPS, then Zzounds called and said the guitar was on back order indefinitely, so I was without a guitar again for the remainder of the tour. They did refund. Guitar Center came through and got me the same guitar, damage free overnight for almost the same price. "
"Won’t buy from there again, order didn’t show up. "
"I spoke to a customer service gentleman named Marcellus. I was inquiring about the payment plan for a Gibson Limited Edition Les Paul Studio Elite. This guy was genuinely super cool. My plan was to decide when to buy this beauty based on the info I got. Marcellus was so on point that I purchased the guitar right away. The 12 month payment plan is the best you're going to get anywhere. I will receive it in 2 days and confident it will arrive on that date. I have read other reviews trashing defective products but Im very confident when it comes to Gibson craftsmanship and if for whatever reason it is damaged there is a 45 day return policy.
A Huge "Thank You to Mr. Marcellus!!!" "
" I bought a brand new guitar amp from Zzounds. It was the Bugera 1960 Infinium. Within hours of opening the amp and setting it up, the power transformer malfunctioned and the back of the amp started smoking. I took it to an amp tech who diagnosed the bad transformer. I contacted Zzounds for a return, then after I shipped it back they had the nerve to charge me for return shipping, on a piece of junk that they sold to me. Needless to say, I will never spend another penny on either a Bugera product nor on such a horrible rip off company like Zzounds. "
"I ordered a my boyfriend’s dream bass for him for Christmas this year after working for months to be able to afford it. I ordered the bass from zzsounds.com in mid December and it’s been on it’s original shipping packaging since then as my boyfriend has been shopping around for an amp, and when he finally found one he liked and went to try his bass out, he noticed the neck was twisted. Zzsounds.com sold me a defective instrument and refuse to exchange it due to a 45 day return policy, even though they should have CHECKED the quality of the instrument BEFORE it was sold to me. I will never patronize them again and will let my friends and family know to do the same. "
"I’ve been a customer at Zzounds for a few years now. Until now I have been satisfied but that all ended when I received an item that was not functioning as it should. They told me it would take up to two days just to get a return authorization! Really? At Musicians Friend you get the return authorization in 30 minutes. I go onliyan chat with a Person named Michael who was the rudest most condescending person I’d dealt with in a long time. When I asked to speak with a supervisor he gave me a phone number. I called that number and it was one of Zzounds main numbers and that person refused to let me speak to a supervisor either.. This was the last purchase I’ve made at Zzounds. Heck if I’m gonna get treated like a second class citizen I can just go to the local Guitar Center!"
"I've bought 2 guitars.amp heads.speaker cabinets.lots of cables.guitar straps.returned 1 guitar finish was cracking.shipped me another one same day.dealt with customer's service many times.
Never a problem.do everything on payment plan.thousands of dollars.great people great place to buy.also found products at different company's told Zzounds they checked it out and instantly gave me a better price or deducted of my account.love dealing with them.and will continue to do so.sweet picken
"
"The item was as described and the shipping was SUPER FAST. The speaker works great and fits perfect on my Hammond B3 organ."
"Ordered a Taylor academy series guitar about 700$ in price did 6 payment plan and received guitar within a week no problems i have 1 more payment in feb 2018 and thinking about ordering a Martin acoustic from zz and hope i get same service as before. "
"I'm on my 3rd order with zzounds payment plan with just awful credit. The equipment has been top notch and quickly delivered. With no interest or even higher starting price than the other online superstores, the risks they take just don't seem reasonable. But they are awesome for people on the rise after some serious bumps in the road. I've received about 12 individual items ranging from high dollar to just straps, and am confident there would be no issues if I had to return something. "
"I received very indifferent and rude customer service from ZZounds representatives on many levels. After falsely advertising and shipping me the wrong product I was charged a large fee which was never made available back to me. I highly suggest this company not be trusted. ZZounds lacks the basic essential qualities for all good businesses that thrive and excel in their relations with their potential long term customers. In a non professional expression this company ****. "
"Offerd me 12 months same as cash after many thousands of dollars in sales with them. I chose the 12 month option at checkout and they changed it to 8 months without warning. I would like to hear from others that had this same scenario happen to them!"
"My purchase never arrived - was lost by FedEx. They said I had to wait 5-10 business days for them to review the case before they would consider refunding my money or sending another item. Amazon would have had another item shipped after a day! STAY AWAY!"