"I ordered a 25 Foot XLR on 12/12/18 at 8:06 PM. However, I didn't end up needing the item so I filled out an RMA about an hour later. I filled out the name, item number and order number field and Zzounds system claimed it was sent and to allow 2 business days for a response. The time frame of 2 days didn't sit well, so I called Zzounds to cancel the order and their customer service explained that the item was shipped already and it was "too late". However, there was no tracking number on the order nor could the rep provide a tracking number for it. I honestly feel they pressured the sale on me as they assume I won't return the item back. I've worked in the E-commerce industry for 10 years, so i'm aware of many sale tactics. The CS rep also advised I'll have to pay a fee for the return and maybe even the return shipment. As a Customer Service Manager myself, i feel this issue was not handled correctly. I gave an advance notice that I wanted this item cancelled but to wait 2 business days for a response is not acceptable. Furthermore, the lack of assistance given was horrible. The CS rep pretty much said, "its shipped so that's it" but no reference of the shipment. I have done business with them for the last 2 years and that relationship will have to end here. I would prefer to pay more elsewhere but be provided with a better customer service experience. I've now realized that zzounds is a good site until you have an issue. You've been warned. "

"We ordered a Yamaha Electronic Keyboard from zZounds. It was very reasonably priced and arrived very quickly."

"I don't like wasting money and thought I'd be saving on one of your competitors. Boy,was I wrong. Next time, Zzounds here I come!"

"Zzounds sent me a faulty guitar amp & refunded full purchase price in 2 weeks."

"My application was approved then rejected due to an error their employee made and I was told there was nothing they could do about. I will never recommend this company due to the lack of customer service and training from the employees and supervisor."

"Let me start off by saying that, I have no issue with what Zzounds has to offer. I think that program is a great opportunity for lower income customers. I have used this feature before; and it worked out okay. I unfortunately lost my job the first time, and was unable to pay off the final payment, that was settled eventually. The second time, I was late, but I got enough money to pay off the rest of the item, which was around 400$. I went to make the payment via the order page, and when it asks you to schedule the payment(for processing), I chose the following Monday, as it was Saturday when I entered the payment info. Long story short, that payment didn’t come out or process until a week and a half went by. I had that money for the payment, on the day I scheduled for them to process it. When they actually randomly decided to take it out a week and a half later, my account went into the red. I received no apology for the late processing, or notification. I have the initial email, thanking me for my payment, and promising an update to my balance due within a “Couple of Days..”. I don’t argue with the fact that, that was their money. They just didn’t communicate well, or follow procedure like a good business should when you’re handling people’s money. "

"I was a long time customer of Zzounds. I bought everything from them. I made one purchase with a different card and they tell me that their system flagged my account for malicious activity and I will never be able to order from there again! This is an absurd way to do business and now I have to find another vendor for equipment for a gig this weekend "

"Over the past three years they have gotten rid of their no vredit check for 8 payments and now 6 payments. Don't penalize current customers thats not how to retain repeat biz. Straight bs"

"I have been a customer with Zzounds for more than 6 years now. I have purchased many products such as PA Speakers, Keyboards, Recording Monitors, 32 track Recording Mixer, and even Recording Software such as Sonar, PreSonus and I have NEVER been disappointed. I probably spent during the course of being their customer over $8,000.00 worth of equipment. If I haven't found out about Zzounds, I would not have been able to purchase most of the musical items from my local musical store in cash because truthfully, who has that kind of cash to pay upfront? Not me. So making payments works just fine for me. And to think you can use the items while you're paying. No interest fee, no credit check, just pay as you play. I have never had an issue with delivery and I only had to return an item once and never had a problem doing so. Once they received the product, I was reimbursed IN FULL, (except for shipping cost to receive the item). I love the fact that they inform you by email when your next payment is due and if I had a problem with making that payment on that scheduled time all I have to do is call them and request for them to change the date and they accept my request. I am and always will be a loyal customer of Zzounds and I do recommend this company to all my musician friends. "

"I ordered a guitar from Zzounds, received it 2 days later with no issues. Guitar came sealed in original factory packaging. Free 2 day shipping, low prices, I am pleased."

" So I really wanted a brand new Fender Pro Stratocaster. I ordered the Antique Olive W/maple neck. Did the Play as you Pay plan for 12 months. Put in my order around 10 PM on a Friday night. I got an email about 25 min later saying I was approved. Order would be at my house Wednesday. Over the next few days I started reading the reviews of ZZsounds. Honestly I became very concerned because of all the negative reviews I read. I was afraid it was too good to be true. Anyway, Wednesday morning around 11 AM my guitar arrived. Fed ex did kind of **** me off in that they just left it on my front porch and did not ask for a signature or even ring the doorbell. But, that is not ZZSounds fault. I opened it and it is a beautiful factory sealed fender pro Strat! It is an amazing guitar. My online account for ZZSounds tells me the date and amount for each payment . Below that it tells me how much in total I owe. So... it has been a great experience! I absolutely plan on making every single payment on time. I do not foresee any problems. So I got exactly what I was promised. No complaints from me! "

"Better hope you don't have to return something. (if you're lucky enough to actually receive it) Since they're not making a sale due to the item being returned they'll just come up with a lie to justify not refunding you and/or charging a ridiculous fee. Decided to utilize their payment plan on a guitar. First payment being $71. Guitar sounded terrible so naturally, I returned it. Got an email stating the guitar I ordered had residue on the back of the body which appears to be from adhesive and that photos are available upon request, and that I was being charged $55 for it. Called and asked to see the photos and they refused, then said there's nothing they can do. That guitar did not go anywhere near any adhesive or anything to cause 'residue' I simply packed it EXACTLY as it was when they shipped it to me. If you don't want residue on your guitar then stop packing it in stuff that leaves residue. Simple as that. In addition, although the order was marked "refund issued" I received a big whopping $1.95. Nice!

I typically shop at Sweetwater, but gave Zzounds a chance because the guitar I wanted was not in stock. Won't happen again. Dishonest company and judging from several other reviews both on Facebook and elsewhere, I'm not the only one that has been conned into losing money. Avoid them like the plague. Go elsewhere. There's Sweetwater, Pitbull Audio, RNA Music, etc etc etc."

"Never really had any problems with them, but they recently debited my card unauthorized.

Indeed I was past due on my latest payment & I needed to pay it anyway. They debited the card I had used for a one-time payment."

"Zzounds shipped what appeared to be an item that had been returned by another customer and that was malfunctioning Took 4 days to get a return authorization. Zzounds, paid for return shipping but it took 7 days to get there. Another four days until the return was authorized. I received an email indicating the return has been processed and a full refund had been issued. Not so, no money had been returned to my bank account. I contacted Zzounds, who indicated that it would take up to five days for the money to be returned. They blamed it on the bank. Not true... This is a Zzounds issue. Zzounds website indicates the following as one of the five reasons to purchase with Zzounds (LOL) :
"4. zZounds makes returns super easy
Buy it, try it, like it, or return it to us for a full refund. It‘s just that simple. If you‘re not in love with what you bought, return it to zZounds within 45 days, and we‘ll promptly arrange for an exchange or a refund. No hassles. No hidden charges. And if a product‘s defective or damaged, call us at 866-zZounds ***-***-****), and we‘ll email you a prepaid shipping label so you can easily return it to us at zero cost to you."

There as no prompt authorization for return, and not easily returned. I don't think that over 3 weeks to complete a return would qualify as prompt or easy. Steer clear. "

"I have purchased from zzounds 3 times and have been beyond satisfied each and every time!! Their customer service is some of the best Service I have ever recieved I will happily do more business with this company again and again!"