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Verified
5/5

2003-11-21

"They have very good prices and extremely decent shipping cost. Service is efficent and very prompt and fast. Wish they cary more brands then we can find everything in one place. Overall I am very satisfied and will be my first choice when shopping for PC components."

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Verified
5/5

2003-11-20

"This seller is overall great. I purchased a Windows Media center computer system from z-buys.com. I placed a order on 11-13-2003 ( thrusday)at 1:30 pacific standard time which is around 4:30 eastern time. I received my shiiping notification email on monday. I got my system tuesday morning. what a light speed service. They ship the system out by fedex 3 days , but actually I got it over night. The packing is good. double box. The only two mistakes they made are that they install a Windows media center 2002 instaed of the 2004. But when I called them, they promise they are goign to send me a upgrade Cd in order to upgrade to 2004. I will advised people who want to buy windows media center pc from z- buy, call them before you place order. The 2nd mistake is that they forgot to put my floopy drive into my system. I am partially responsible for this mistake. I called them and told me that I want to take out the DVD drive becasue they don't have the brand name I want, but they still need a cd rom in order to install my system. I think maybe the technician take out the CD- rom drive and floopy by accident. I will give them a very satisfied rating if they send me the Upgrade cd as promise. "

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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Ease of ordering online
Overall customer service
Customer service making decisions on their own
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Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
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Overall web site
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Verified
5/5

2003-11-20

"They had the best price on the Cisco interface card and it was shipped out and received quite quickly. "

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N/A
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N/A
Is easy to do business with
N/A
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
N/A
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-11-20

"Good company to deal with. Requested immediate shipment and they did. Would buy from them again."

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Verified
5/5

2003-11-20

"very good price, fast service, overall outstanding. I WILL do business again."

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Verified
5/5

2003-11-20

"Fast shipping, really low price on a brand name item, free shipping!!"

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Verified
1/5

2003-11-19

"Buyers beware!

Z-Buy.com is not truthful about what they sell. The purposely place pictures of merchandise of better value or a different model on their web site. You order what you think you see and when you get it it’s not even close to what you ordered. I tried to call them to have them ship me the product I wanted but no one answers the phone. There is also no voice mail or answering service. I will never order from this company again.
"

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Is consumer focused
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Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being knowledgeable
N/A
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
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Verified
2/5

2003-11-18

"VERY displeased. First, they sent me a floppy drive that was broken. The button on the front was disconnected, and the door was broken. I contacted them by phone to RMA the drive, and they assured me I would get my purchase price and shipping credited to my card. Well, three weeks later, I finally got credit, but only for the purchase price. Apparently they lied to me in saying they would refund the return shipping. So I basically paid $5 to go through this hassle.

*Update (12/10/03): Since I left my comments above, I was contacted by Z-Buy's customer support. After sending them a scan of my shipping receipt, they refunded the cost of shipping to me. I appreciate their follow-up, but it's too bad I still had to go through the hassle.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-11-17

"Ordered on Tuesday, received on Friday - regular shipping. Who could ask for more? Great reseller!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-11-17

"Purchased an ASROCK M810LMR retail motherboard. The price couldn't be beat and the board works great."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Resolving problems
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
4/5

2003-11-17

"Overall good service. Could improve shipping notification process, the FedEx tracking numbers did not work for a couple days after shipment however shipment arrived on time.
"

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Overall product shipping and delivery process

Verified
5/5

2003-11-16

"Great price, shipping, packaging, along with e-mail communications on order status. My order actually arrived a day earlier than I expected. I will definitely be doing more business with them in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2003-11-15

"Ordered a Video card (Radeon 9600 Pro) advertised at $125. I received the wrong card which Z-Buy would not exchange for the right one. Indicated that they were "deeply sorry" and offered refund - which does not get me the card I ordered. I am NOT happy with Z-Buy."

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Verified
5/5

2003-11-14

"Ordered oa motherboard one evening and it arrived at the door three evenings later. It was exactly as advertized. I would certainly do business with them again."

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Verified
5/5

2003-11-14

"Please note that is the order number. Prompt communication and fast shipping. Highly rated."

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