"An amazing app with lots of great clothes and jewelry. Not to mention amazing customer service no matter what happens they are here to help you out and send u things if they make a mistake. Also the clothes are good quality for their price. A great place to but tank tops and bathing suit plus jewelry anything u need they got for u."
"Zaful is great and the brand’s bikinis are very good quality for a very low price. The orders take a little long to arrive, but it’s super worth it. Never had problems when ordering products from Zaful and their costumer service is very nice and very quick to respond to every question we might have. Absolutely recommend this site, it’s great!
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"So I have never heard of this site until I talked to one of my friends and she said she ordered bikinis from Zaful for her honeymoon. I decided to check them out and I found a ton of cute swimsuits! Some I didn't like and Zaful was very helpful with helping me return the items. Will be ordering from them again!"
"I've ordered from zaful a few times, as have friends of mine, and everything has always been stunning, true to size and easy to track. I've also enjoyed how interactive the app is. "
"This is an AWESOME place to get some new clothes without committing to expensive prices. I was a little nervous at first but I was more than happy with my purchases. The clothes were really good quality, beautiful designs and fit nicely. I would really recommend shopping here over other online fashion brands. I will be making more future purchases from the brand x"
"Before buying, I always carefully check the comments of other review.I will choose my clothes according to their reviews and the size chart on the website.
I've not experienced sending anything back as yet as everything I received is fit me prefect and exactly like the pictures on the website."
"Zaful is a Chinese-owned online fashion retailer. Recently, I bought two items from their online app platform.
PRODUCT QUALITY:
First product: Off-Shoulder Cinched Floral Set
Cost: SGD27 (USD 19.60)
pros:
1) the design amazing up close. the details are absolutely lovely and as every bit beautiful as the pictures suggest. 10/10, it's an absolutely stunning piece.
cons:
1) it is made mainly paper-thin polyester and does not feel comfortable on my skin. it's lowkey atrocious, actually. 4/10
2) the sleeves are attached precariously to the body by a few stitches/threads. 4/10
3) it's really expensive. for such cheap and little material. 6/10
Verdict: Only worth the money if you really really like the design. I mean, I did, so I'd give it a 6/10.
Second product: Frilled V-Wire Plant Print Bikini Swimsuit
Cost: SGD21.53 (USD15.50)
Pros:
1) GOREGOUS. detailing is mighty fine, print is beautiful. Design is unique and perfect for flat-chested ladies such as myself. the white is a pale blue in sunlight and is really cute, it makes the whole outfit good for both cool and warmed skin undertones.
2) material feels good yes very comfortable
Cons:
1) The clasp looks like nipslip prerequisite though. BUT I managed to fix this by detaching the straps and crossing them on the back. Secures the entire ensemble better.
Verdict: Really really good except clasp. 8.5/10
Note: more suited for ladies with smaller chests
ETHICS: -
I tried to do some research on them. Plus points for some attempt at helping raise awareness on the environment, I guess, tho it might very well be just a greenwashing technique. (https://www.prnewswire.com/news-releases/zaful-hold-sustainable-fashion-panel-exploring-new-directions-for-innovative-fashion-300959089.html) Hopefully they try to go vegan/ try to keep to their word of minimising environmental impact
USER-FRIENDLINESS: 1/10
Difficult to navigate around app. Super confusing. (Not intuitive) Zaful, please put a “sold out” section instead of removing the items entirely. I want to be able to find them. Additionally, let users be able to select top & bottom of bikini separately
CUSTOMER SERVICE: 10/10
their consumer care is stellar. Perhaps it may not have been so in the day, but every experience I have had with their client helpline has been a positive one
They are contactable and reply promptly, never fail to answer within a couple of working days,
They are also extremely polite people, conversing with them via the app's in-built ticket system has always been a pleasure.
They genuinely care about your experience. I ordered my first package from them sometime at the end of April, during the Coronavirus outbreak. When I realised my parcel was not here after 3 weeks, I contacted them, and they helped me not only track the parcel down, but also offer compensation as apology for the inconvenience. Truly impeccable.
Ultimately,
I have seen a lot of people comment that Zaful's Swimsuits are a much better buy as compared to their clothes. My experience has definitely proven this. I have also looked through Zaful's reviews. Anything before 2017 seems to suggest that the entire experience was horrible, while anything after seems to suggest Zaful has upped their game and made many improvements. Soo, yeah. Customer service is great, ethics I am not sure, the app still **** big time. That's about it.
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"I loved the options on website!
I ended up having several questions on shipping and warranty and I can say they have great customer service!
I totally recommend."
"Date of order: June 2nd, 2020
Order #: U2006021904509580
Zaful has a HUGE selection of trendy, cute clothes! They're always bringing in new stuff, for a good price compared to other stores. If you're a student, make sure to get the student discount, as you get 6% off a couple times a month! They ship pretty quickly. I will say that lots of people leave very accurate reviews on the individual items which is super helpful when it comes to picking out colors/sizing/etc, as sometimes it varies. Overall, I've found my orders to be exactly as I expected, and I love what I've gotten so far!
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"I really love this store and the people from the customer service are so awesome and patient. They have been able to contact right away and can always help me. I already ordered three dresses from them and they were beautiful. My third item didn’t in with my other two orders and I was worried so I contacted the customer service and they told me it was out of stock (it wasn’t when I ordered it) but they said I could wait, get a refund or change it for another one. I decided to wait and it was worth it because as soon as it was back on stock I got my dress. You have to be patient and understanding about the people who work for this company because they have to answer to everyone who uses this. Not everyone will be as lucky as me but I really do recommend this site. Thank you ZAFUL for your amazing service. I will totally be buying more things!"
"I had a great support ti exchange two items of my order. Quicly and Smart I hai my two bikini in 10 days and the are lovely."
"Fiz minha compra na zaful em 23/03/2020, duas jaquetas e uma gargantilha, pedido número UB2003221710139497. Até aí tudo bem, deu tudo certo no pedido e no pagamento, sendo que até rolou um cashback. O problema foi o rastreamento. Meu pedido veio para o Brasil apenas 4/05, e por eu ver as informações apenas pelo lado brasileiro, não tava entendendo nada, até ver as infos da China. Meu pedido havia retornado do aeroporto chinês para a aduana duas vezes. E nesse meio tempo eu mandei muitas mensagens pra zaful pelo facebook, algumas bem desaforadas inclusive - peço perdão. E o incrível é que eles foram MUITO solícitos, sempre buscando me ajudar e me acalmar. Enfim, meus pedidos chegaram no Brasil 03/06, e chegando em minhas mãos dia 10. Tudo veio conforme eu pedi, exceto que as jaquetas vieram mais curtas que eu pedi e sem bolsos, o que me desagrada, mas elas são bem quentinhas e lindas, que era meu principal objetivo ao comprá-las. Obrigada zaful pela eterna paciência."
"I love ordering from Zaful! The reviews always show images from previous buyers so that I can see if anyone with my body type has purchased the item. Typically, shipping takes a while, but that's okay, and I plan for that. I ONLY buy my swimsuits from Zaful. They are exactly as pictured in the images on their site. Highly recommend as long as you don't need your items immediately. Love my Zaful purchases! "
"Wanted to leave a review because so many on here are bad and I've only ever had positive experiences at Zaful. Just going to talk about my most recent purchase.
Yes, delivery took close to a month. But we're in the middle of a pandemic, the fact that people are complaining about delivery times... really, I think you should have more important things to worry about right now. In truth, I've done a lot of online shopping during the pandemic, and even European brands with warehouses within my country are taking a few weeks to deliver right now. So the fact that it's coming all the way from China and only took 4 weeks... I don't think that's too bad.
I did contact Zaful during this time, as there were no updates aside from "Shipped" in my tracking info. They responded within a couple of minutes to tell me until when I could expect the package. Lo and behold, it arrived the next day (and within the time frame they had initially listed - if you don't want to wait long for packages, I suggest you look into their delivery times before shopping, which many people here don't seem to have done).
The items themselves, I loved one (a bikini - think this is a great place to buy them) and not so much the other. The fit wasn't great and just not really my style. I got in contact with them to ask about returning the item, and they instead said they'll refund the price into my Zaful wallet so I can buy something else with the money. I don't even have to return the item. I personally think that's great customer service, and I'm very happy with that option.
Items I've ordered there in the past, I've liked a lot. The quality can sometimes be average, but frankly, when you're paying so little, I think it would be naive to expect everything to be great quality."
"I was not at all expecting the good quality or vibrant colors from my recent Zaful purchase, most online websites always use pictures that are super off from the actual product. It was nice being able to actually see how the swimsuits looked on others, so the customer pictures were very helpful when deciding if I liked a certain cheeky thong bikini!
The best part was I bought about five swimsuits for the price of one regular bikini top at Pacsun, my wallet thanks you Zaful! Very happy with my purchases and will be looking for the new arrivals soon."