"I have shopped online at ZAFUL before and have many friends who have as well. The overall experience of ordering online was very positive as there online website is easy to navigate and the shipping time was normal and it was very easy to track my Parcel while it was been shipped. Overall would happily recommend to a friend and would definitely order from ZAFUL again "
"I've ordered both bikinis and sweaters from Zaful and I'm amazed at the price-quality relationship. It usually arrives before the ETA which is great (they keep you on track) and the quality is amazing (especially the quality of the bikinis). Overall, I've had great experiences. I've even had to ask for a refund because the produt wouldn't fit me and it worked perfectly. Very happy."
"Nunca había comprado en esta tienda, pero me decidí a ver que productos tenían y encontré un abrigo que llevaba queriendo tener desde hacía mucho tiempo que no había encontrado en ninguna otra tienda ni física ni online. Me compre un abrigo **** tipo Teedy super bonito que me pareció más bonito aun que en las fotos de la web. Al principio pensé que estaba tardando mucho tiempo en llegar pero enseguida la tienda me respondió y comprendí que los productos tardan un tiempo por todos los controles que pasan. Finalmente me llegó todo bien y algo muy importante es que olía bien!"
"I have never really had any problems with Zaful. Their staff is great and understanding. They really put their clients first. The shipping time is not exactly fast or slow to Canada. Their clothes are generally great quality but they arent the best because they are cheap. I am still very satisfied by their general service and clothing. I would obviously talk about this brand to friends and collegues because of everything they do. "
"zaful has the best customer support service i’ve ever had an in counter with. online shopping can be tricky but zaful ensures your experience is smooth and stress free. first, you will always get a reply from the zaful customer support team within a day which is amazing. next they are always understanding and cater to the best solution for the customer. i ordered a bikini i loved from zaful, however it was a size too small. i contacted customer support to see if i could make an exchange or return. they told me to donate the item that didn’t fit and they would send me the correct size for free!!"
"I have ordered from Zaful once before but only purchased swimwear as Zaful is a very reputable brand when it comes to swimwear. The items i received, I was very impressed with especially with how affordable they are. I returned to Zaful to purchase clothing and accessories, the delivery process was slightly longer than expected however when recieved i have again very impressed with the quality and sizing of the items. Definitely will be returning to the website"
"It’s been almost a month and my item has still not arrived per the post office they have printed the label but not shipped there is no tracking info available when searched anymore either. I’ve asked for my money back bc they haven’t shipped the item just printed the label and are holding it there; all they do is send an automated generic response telling me to contact the post office which I did and that some items may take up to 3 months to receive. Then they tried to give me a credit on their account as if I’d ever order from this company again! The customer service is terrible and their shipping is even worse. I’m aware that we are in a pandemic but I’ve been receiving other orders just fine. They should let you know that it’s going to be 3 months before you order instead of after you’ve placed the order. Other websites have it posted as soon as you go on so you choose whether or not you want to wait that long for an item but when I order from them it said 5-7 business days nothing about a delay nothing about the pandemic just 5-7 business days. "
"If I can rate a 0/5 I would. I waited weeks to receive package which I never received. I then reached to customer service multiple times where they either ignored my messages or said they use a separate shipping distributor and was not responsible for lost packages. I pleaded for weeks and despite my frustration asked them to simply send me a new package. They refused. After about 2.5 months of attempting to correcting the issue they returned $3 and ignored all further messages. Do not trust you will receive package and do not trust they will rectify the problem."
"My experience was so far not bad! Shipping usually takes awhile but that is understandable. However, I did not receive any notification on my recent order when one of the items were out of stock :(. So I had to contact them first, but they were quite prompt at replying and so my issue was solved (I only received my items 2 months later though). Some items are not as pictured, but the reviews on the items are very helpful in deciding what to buy! Prices are also quite reasonable, especially for bikinis with a pretty good quality. I would honestly buy from them again if I don't mind the wait for the item :)"
"I have ordered several items from ZAFUL and overall the quality is very good for the price. Shipping can take some time, but the costumer service is excellent and answers and questions/concerns quickly. Can’t beat the price either "
"Shopping at Zaful was truly a great experience for me! I was able to get the clothes I wanted at such a low price. All the clothes were also so fashionable. My order came sooner than I expected and they would even send me detailed updates regarding my order! When it came, everything came in it’s cute little zip-bag and was such good quality as well. Everything looked exactly as it looked on the app and fit super well. They also give you points when you shop so you can shop some more. I love this store! I will definitely be shopping here again!
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"Their swimsuits are great material for the low cost, everything is great! Would totally recommend ZAFUL and buy again!"
"I only ordered 2 of the many items I liked as I was worried they might not be of the best quality (and I didn’t want the hassle of returning multiples). The delivery was fairly quick given the current pandemic and the outfits are stylish, comfortable, fit and most importantly make me feel great about myself! "
"I have a really good experimentera with ZAFUL. Every time I order I get exactly what I want and the quality is really good. The size is true and the material is actually really good. I really love how much clothes they do have and I just love ZAFUL. "
"I love this app! I used it after constant run ins with adds and finally decided to give it a try. I got my first item and loved it. It came in about a week or 2 and I wore it once I got it! I also love the fact I can see all the reviews on the apparel I am considering! I have never seen this on an app and I love how you can see all the ways people style the clothing they orders because it’s always different. "