"I made an order for two pairs of costas. I wanted them to be 580 with a black frame. I accidentally made a mistake and ordered a brown framed one. I received the first one but realized it was brown. I emailed zbestglasses and told them about the situation. I asked them if they could intercept the shipment and get me a black frame and they took care of me no problem. I would recommend a them for anyone."
"I was worried about ordering after reading the reviews, and maybe I just got lucky, but I got exactly what I ordered and it came in about a week. They were brand new glasses, with case and paperwork, exactly what I ordered. I was very happy with my purchase and the price."
"After searching and seraching for a good deal on a pair of Maui Jims, I thought I had found it. Zbestglasses got slammed on the Internet. I called and spoke to a very nice lady. She verified my glasses were in stock and reviewed all the details. I had them in 6 days. Brand new, case, cloth and in perfect shape. My suggestion, pick up the phone and call! Saved almost $60"
"It's my second time that I ordered sunglasses form this side. I was very happy with service. Sunglasses arrived in 5 days.Great job.Keep up with good work.you got customer for life."
"non existent customer service. and does not give a physical address of business. This is a scam site"
"I placed an order on Monday December 12, 2011. I selected three day select shipping. I received my glasses, papers, case and all...on Monday December 19, 2011. I was hesitant to order after reading some negative feedback. I did send an email inquiring on the merchandise and the customer service department responded within 4 hours, which I was pleased with. When I had not received my order within three days of submitting, I too became concerned that I might be getting scammed. I sent another email inquiring on the order status and the expected shipping date. I did not get a response that day. I did send an email the next day that was a little more aggressive and received a reply within 30 minutes. My glasses shipped that same day. What I failed to notice upon check out is that regardless of what shipping method you choose, the ordering information clearly states that orders will take 3-5 business days to process before being shipped. Had I read that in the first place, I would not have been so sharp with their customer service department and would have known to expect a delay before shipping. Overall, I am VERY satisfied with my purchase, my price, and my shopping experience and will definitely do business with them in the future."
"ordered a pair od Maui Jim's on sunday 12/10. It is now 12/16 and my order is still processing. After several emails to them I'm told they will ship on monday the 19th! Way to long to wait with no communication letting me know what's happening. I just cancelled the oder and will get them somewhere that ships in a reasonable time. Also their shipping chart says $9.99 but they charge you $11.99 when you place the order for regular ground service. Horribe customer service!"
"This was my second purchase. My order arrived quickly and the glasses were in perfect condition.Best prices and service.A+"
"I ordered on a Sunday and received the glasses (via regular mail) on Tuesday. They arrived in perfect condition. I ordered Maui Jims and they are originals and came in perfect condition. I understand some reviews are not good, but I can honestly tell you I am very satisfied."
"I don't know what happened in the past, but I received my Costa's on the day they promised. I got really "Kooked" out from all of the previous reviews, but zbest responded to my emails within 24 hours as promised. In addition, I too was concerned with no phone number to contact them, however they corresponded with my needs, and they even overnighted the glasses to me to make their delivery deadline...In summary, I ordered, I was contacted appropriately, I received the glasses I ordered (which are awesome), and I received them on the day they promised. Kudos zbest....I would definitely recommend and order from again!"
"The glasses arrived exactly as ordered. They were brand new legit Costa sunglasses in the original OEM packaging. The site was a bit slow to ship, took a week for them to ship the order, but well worth the $70.00 in savings."
"Purchased 2 pairs of sunglasses for Christmas presents.I chose 3 days delivery, got ab dated to 2 day at no extra charge to me. Got the order one day before the Christmas. Best price I could find. Very happy with the web-side. Will recommend to everybody."
"I wish I had read the reviews. This company is pathetic and unprofessional. I have been trying to resolve the warranty and authentic issues since I received the glasses. Good luck getting a hold of them and not an answering machine. I have had credit card company on top of this also. I just got a letter from zbest stating how could they be rude when their e-mails start by Dear___,
are they for real. On their site, it states glasses sold on this site are authentic products sold with cases and papers. Now they say it is the customers job to get papers for the glasses, shouldn't they change their site advertising??? "
"I ordered a pair of Costa sunglasses on 10/22/09 and then read the reviews on here...and was scared to death. I have to say that I was very happy with this transaction. They responded to several E-mails I sent them within 24 hrs, and most of the time faster than that. I just received them a few minutes ago. It took longer than I hoped to get them , but other than that it was a very good experience."
"I had no problems with my order from zbestglasses.I chose standard delivery and received my Maui Jims in 11 days from order date.They appear to be authentic and are great sunglasses for a super price. In an earlier review someone was looking for a phone#, the one on the return label is ***-***-****."