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4.93 / 5 (15 reviews) average score over the past This merchant had 100% positive reviews over the last Six Months 
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Six Months
Positive: 15
Neutral: 0
Negative: 0
Online OrderingSecure Order ProcessingFEDEX GroundFEDEX ExpressRMA
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5/5
2012-12-31
"Wrote a nice long review but my internet died and I lost it. So here's a short summary. These guys are amazing. The entire build process was enjoyable. They have the widest selection of components one can find on an online system builder at the most competitive prices. They have a great (and I mean great) customer services representative in Joe Mundy. He answered all of my questions thoroughly and patiently while I peppered him throughout the build process. And when the system finally arrived, the packacking was excellent and not a single component was dislodged, dented, or otherwise damaged. System ran right out of the box, and I've actually gone back to AVA for a second system just today.
Two minor flaws: these guys buy their components the day they begin processing the order, so expect some variation in pricing from the price the configurator spits out (I had to pay ~$45). Secondly, I paid $400 for the RUSH processing, which should decrease the process time from 10-14 business days to 5-7 business days. Processing for my build began on 12/11, but according to Fedex, shipping information was sent at 5PM on 12/21 and the system was actually picked up at 7PM (so 9 full business days). I also paid for Two Day Shipping, which in conjunction with RUSH processing I hoped would allow the build to arrive before the Christmas weekend. However the build actually arrived on the 25th. I was a bit dissapointed but then again I'd gladly trade two business days to have a system that runs perfectly out of the box. I just wouldn't have paid an extra $500 for RUSH + Two Day Ship again.
That said, the positives far outweigh the flaws, and that's why I didn't hesitate to go with AVA again. However, I didn't pay for RUSH processing this time around, so I'll keep people posted on the turnaround time in this case."
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5/5
2012-12-30
"Office system: Just what I wanted -- a quiet (insulated case and SSD instead of regular hard drive), fast (i7-3770), multi-monitor system, to get the most out of Dragon NaturallySpeaking while keeping open many word and pdf documents. I also edit photos and I've held back on large raw images since they were too cumbersome and too slow for my older system.
Stock systems didn't fit my needs and AVA made it fun and allowed me to tailor the precise system I wanted. Customer support was quick and competent. Joseph suggested that I eliminate some redundant noise reducing components and this reduced the price. The system is a dream, much more for the money than I would have gotten elsewhere.
It was well packed, and came with all the extra documents, CDs, motherboard wires and connectors, and other gizmos I might need if I eventually upgrade something.
I've already recommended AVA to two colleagues."
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5/5
2012-12-29
"I just bought my laptop from ava direct they have given me top costomer service and un believable deals along with helping me get it here in time for my competition I will definatly recomend ava and I have friends who will be buying from you guys"
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5/5
2012-12-29
"I am very impressed with this PC. I understand quality takes longer to put together, and despite the almost 2 month build time, it is well worth every second of the wait. The customer support team was immediate in their responses to my questions; professional and exact in their descriptions.
After it arrived I was immediately taken with the finish and set up of the computer, and after installing a couple games I have been so far unable to find a maximum graphics level. It is incredible, that is all there is to say.
If I could make even one suggestion, it would be to have a "simple install" option, where only the basics are installed upon arrival. I always end up hard-formatting any computer I get in order to install just what I need without all the factory add-ons. The only other thing is sometimes the touchpad picks up button presses from my palm while I'm trying to type. (Both pretty minimal complaints if I do say so myself.) Thank you so much!"
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5/5
2012-12-29
"Quality parts are just one of the few things I love about this company. They build quality was outstanding. I didn't order it with the better cable managment but I was thouroughly suprised by the lack of visible cables. When the computer arrived it was filled with protective foam which supprised me. A bomb couldn't have hurt this thing. I plan to buy from the again. I highly recommend AVADirect to everyone!"
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3/5
2012-12-27
"We use high perforamnce custom configured laptops for image processing and CAD. We have had problems finding vendors that will configure a laptop with the features, screen size and graphics cards we need. We are able to conifgure exactly the kind of laptop systems from AVADirect that we need without compromise. The delivery took approx. one month but that is to be expected when ordering a completely customized laptop. They do have much faster turns for their stock configured laptops. Their packaging for shipment was exceptional. The laptop came configured without all the nonsense software freebies that we have to remove from the "brand" companies which is very much appreciated. It also was burned in and tested prior to shipping. It included the diagnostic test reports on the system disk.
Review update: It is now day 3 since attempting to contact tech support because of a SSD failure and no response either by phone or email. Their rating was downgraded because of the lack of response to a problem that made the laptop inoperable. The problem is now resolved but only by going directly to the manufacturer of the SSD not through AVAdirect that is responsible for a 3 yr warranty."
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5/5
2012-12-24
"I've ordered several custom computers from AVADirect over a period of approximately five years, and I've always been satisfied with their service. They give you a ridiculous amount of options for customizing your computer- down to the type of thermal grease to apply to your CPU! After ordering, they will keep you informed throughout the build process. It's easy to contact them with questions about the order, and (more importantly) they are quick to respond."
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5/5
2012-12-21
"Building a computer with them can be daunting. So many options. Many of which you may know nothing about. But email them and they're more than happy to help. After finally deciding to go through with my order, patiently waiting through their extensive processing time, and finally receiving my power house... I have to say I'll never buy a gaming rig from anyone else ever again. They're sales rep was extremely helpful and a pleasure to deal with. They respond quickly. Only downside was the processing time. But taking into account all that goes along with building a custom computer it's understandable. If you're in the market for a computer I highly recommend AVA. I know I'll never deal with the big computer companies again."
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5/5
2012-12-19
"My computer arrived Saturday 12-15-12. I love it! Thanks for building my dream machine. If I decide to upgrade or build another one, you guys have my business! Thanks, Tommy"
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5/5
2012-12-18
"Good customization of Hardware and Software,Great customer service, and good shipping. Only problem I had, is they didnt add sales tax to my order wich delayed it 1 day. They handled it fast and effectively. I would recommend this company to anyone."
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5/5
2012-12-18
"TL;DR: I give AVADirect 5 stars for the computer they built me. Very well done. Excellent cable management and component installation. Good packing/shipping box. Though I do rate them slightly lower in building/processing speed. Overall, I highly recommend them if you're considering a custom builder for your next PC.
Longer version:
I ordered a custom computer from AVADirect on the 28th of November, 2012 and received it on the 14th of December, 2012. Not as fast as I would of liked, but the fact that the computer came in safely and in working order makes the wait completely acceptable.
A few hours after placing my order, I had a change of heart when it came to the CPU Cooler I originally chose. Since AVADirect has a message board system within your account/order page for communicating with the staff, I posted a message there requesting a change of my CPU Cooler. Joe from AVADirect responded very quickly and issued the change for me. Very nice.
A day after that, there was a problem with the credit card I used in purchasing the computer, so my order was put on Hold. Called them the very same day, and got it all sorted out with ease. My order was put back into processing and went smoothly from there on out.
The processing/building process was a little slower than I'd like, but I believe it is because they are so meticulous when building their systems. They also seem to do extensive testing, according to the log files they ship with your system. There was a 16 hour PassMark BurnIn test on my rig, along with a lot of other things that I'm not tech savvy enough to understand, lol. But from what I gather, their systems go through quite a bit of quality assurance and testing.
The computer arrived in a big, durable cardboard box with a ton of packing peanuts inside of it. Within that sea of peanuts was the Coolermaster Storm Stryker case retail box, with my fully assembled Storm Stryker computer within. Also inside of that packing peanut ocean was my motherboard's retail box with all my pc's accessories. Inside of my computer, they also used that self inflating foam you see many computer builders use now days to ship their systems. Easily 5 stars here for the packing of my computer.
After unpacking my rig, I noticed that they tape an "Attention!" paper on the back of it, stating how you should go about checking to see if all your components are correctly seated or plugged in within the computer before powering it on. The hazards of shipping a computer across the country can cause things to wriggle lose or even become damaged, but everything seemed fine in my computer. I plugged her in and she started up like a champ. No problems whatsoever. Very satisfied and any worries I had of the computer being damaged from shipping were alleviated.
Overall, I'm very satisfied with my experience with AVADirect and the pc they built for me. I'd highly recommend them to anyone who's looking for a trustworthy, quality customer pc builder for their next system."
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5/5
2012-12-17
"Excellent experience in ordering from AVA Direct.
There's an epic array of components to choose from, and therefore your machine is very much built for you. The staff were responsive when questions were asked, and pro active in advising when incompatibilities were discovered both pre-built and during test.
Excellent experience so far."
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5/5
2012-12-17
"Overall an amazing ordering experience. Lower cost than any other high quality retailer. Great, fast and clear communication. The shipment itself just screams professionalism, the order was wonderfully packed and secured, but not needlessly filled with excess material. I am highly likely to turn to this company again for any other computer needs."
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5/5
2012-12-17
"Received the computer approximately 2 and a half weeks after ordering it. The staff was polite and professional when asking them various questions about different computer components to include together in the system. Prices are very fair. The computer was packaged very well with protection inside of the case to prevent any potential damage during shipping. After receiving the computer, I had to open the case and remove the material that was inside the case to protect it from any potential damage during the shipping. Everything was immaculate after opening the box and then opening the case. Computer started up perfectly and has been working well. What I liked most about ordering from AVA Direct was the opportunity to select various high quality components put together to make a custom and very high quality computer system that would perform very well. Happy with the choice to buy from this company and would recommend them to anyone seeking a high quality computer system with components that are higher quality than other companies such as Dell or Gateway. Thank you again for a pleasurable experience."
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5/5
2012-12-12
"AVADirect was a pleasure to order from. Excellent build and fantastic computer all around. Will absolutely purchase from them again. Mr. Mundy (Sales Rep) was constantly keeping me updated and informed. He is a true Professional!"
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511 - 525 of 1453 reviews
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About AVADirect Custom Computers
AVADirect builds custom gaming computers, notebooks, workstation PCs and servers with quality craftsmanship and customer service.
Retailer Information
Contact:
Business Hours: 8am - 6pm ET Mon-Fr, Sat-Sun Closed
1-866-766-4629
866-766-4629
sales@avadirect.com
AVADirect Custom Computers
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AVADirect Custom Computers is ranked #107 in computers & electronics
AVADirect Custom Computers is ranked #29 in computer hardware
