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1/5
2004-07-12
"I'm writing this review two years after ordering from them, so I can't remember exactly how it went. I believe the actual order and shipping went just fine and the part shipped on time and worked, etc. That is not my complaint. Two years later, after I had nearly forgotten about them, I get an e-mail to avlogic(at)<mydomain>.org from e-tronicdepot.net. I had only used this e-mail address once and it was only for that order. However, it appears they sold my e-mail address because now I am getting spam to that unique e-mail address. This is the first I have received something to that address since then, so it is a recent occurance. I can no longer recommend this company if they sell your e-mail address. I'm sticking with Newegg.
PS: It says transaction field cannot be less than 2003, but I ordered in 2002. Just FYI."
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5/5
2004-04-03
"Fast shipping, great communication. Drive exactly as ordered. Pricing was very good."
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4/5
2004-03-14
"Good price, web site is very easy to use and track order. Took 3 days to process order, sent e-mail asking why it took so long, no answer. I live in the same town as AVLOGIC, took a week to get the product. In the end got it OK."
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1/5
2004-02-03
"I was billed by Avlogic right away. Airborn Express never delivered the item and has it listed by tracking number as being delivered to the wrong address. Airborne Express stated that only the shipper could file a claim so I contacted Avlogic by both phone and email many times over the past month to get them to file a claim. All email are unanswered. All phone calls went to voice mail and are unanswered. I have filed a dispute with my credit card company."
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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
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Ease of ordering online
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Customer service being easy to reach
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Customer service making decisions on their own
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1/5
2004-01-23
"absolutely the worst customer service I've ever experienced. My mother-in-law ordered me a new Pioneer DVR-106 Dvd drive for christmas as I requested. She ordered it shortly after Thanksgiving...
My mother-in-law, being new to the internet ordering process, did not put the last 3 digits of her Credit card on the order. No one sent an e-mail or called. She finally called 2 weeks later and they said they needed that info.
I got the Burner and installed in-place of an existing burner. It would not read DVD media, whether it be Pre-recorded disks or un-burnt disks. I upgraded the firmware, still no worky.
I sent the burner back on DEC 31, 2003. They signed for it on 05 Jan 2004. On 15 Jan I called wanting to know where my replacement was. I didn't have the RMA # handy, so NO DICE.
I called back the next day, said I couldn't find any info, I was from Iowa and that alone could narrow down the # of customers. I was rather stern w/the Customer service rep. He said someone would research it and call me the Following Monday.
In my RMA letter I asked AVLogic to upgrade my burner from the DVR-106 to the retail A06, I figured since I lost valuable time sending a defective unit back and having to pay postage it was the least they could do...But Oh NO!!!! My RMA included my phone number and e-mail address and nobody got back to me. They said they could not send me the A06.
This is the poorest excuse of customer service I have ever seen. DO NOT ORDER FROM AVLOGIC = UNLOGICAL."
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5/5
2003-12-17
"First time buying from here and it went great. Good prices, easy ordering and processing, item was delivered on time, and securely packed. I did not have to contact them about anything and have no comment on that subject. I would recommend them and look forward to my next order."
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5/5
2003-12-12
"Great Company! ordered and the product was shipped out the same day! good site, good price, good order status, good tracking, just good everything! i would recomend avlogic to anyone!"
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4/5
2003-12-10
"ordered two lite-on burners for a good price. free airborn express gound shipping and no tax. it even came a day early! dealing with this co is as smooth as it can be. the only thing i need to mention is that the burner they sent me was the model up from what i ordered."
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Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
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Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
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4/5
2003-12-05
"Great price on DVD burner. Site was easy to use; packaged well and was received quickly. One email to sales regarding avaiailablity of a different color faceplate went unanswered, but overall I am satisfied."
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5/5
2003-10-16
"Good Merchant. Fast shipping. Returned the item. Full refund took 10 days to process, but no restock or hassle. Will use again."
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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Web site being easy to use
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5/5
2003-10-15
"Received my DVD writer today. The company had a good price and handled the order with speed and professionalism."
Detailed Ratings
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Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
5/5
2003-10-02
"Great price ,great shippng speed,great packaging.
This company is a pleasure to do business with and I doo believe they have the land speed record for shipping."
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5/5
2003-09-02
"After having problems with resellers such as pclink2000.com I decided to pay the extra $4 and go with someone like avlogic. My order was easy to place, and the website was easy to navagate as well. I recieved an e-mail confirmation and a shipping confirmation!! I placed my order on 8/28 and recieved it on 9/2. It would have come on 9/1 but it was labor day. I absolutly recommend paying the extra $$ to go with someone with out any problems. Though some of thier stuff is a bit pricy."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
5/5
2003-08-11
"Rep. in customer service was very helpful...I needed the item shipped out same day 2nd day air and she expedited my order to make sure it would get out for me! The pricing was great too...even with 2nd day air shipping it was less expensive than most other resellers. I recommend this site highly ."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
1/5
2003-08-04
"WARRANTY RESPONSE EXTREMELY SLOW AND REPLACEMENTS ARE WITH JUNK IF YOU WANT TO SPEND IN SHIPPPIN BACK DEFECTIVE MERCHANDISE CHOOSE THIS COMPANY-THEY DON'T PAY SHIPPING. I AM STILL WAITING FOR MORE THAN 4 MONTHS TO BE REPLACE MY A7N8X DELUXE M/B, LAST TIME THEY SENT ME THE REPLACE M/B WITH A VERY NOTORIOUS PHISICAL DAMAGE AND THEY SAID IT WAS BRAND NEW THAT JUST BOUGHT FOR ME THEY ARE A BIG LIARS.
FOR NEW ORDERS THEY SEND QUICKLY, CROSS YOUR FINGERS IT IS OK DON'T EVEN THINK TO RETURN IT YOU WILL GET THEIRS JUNK AS REPLACE AND THEY WILL TELL YOU IT WAS A BRAN NEW STUF-DANGEROUS BEHAVE. INSTEAD CONTAC THE MANUFACTURER.
- I don't recomend at all this company
rating 000-BAD"
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