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4.76 / 5 (127 reviews) average score over the past This merchant had 93.7% positive reviews over the last Six Months 
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Six Months
Positive: 119
Neutral: 3
Negative: 5
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3/5
2016-08-30
Product its not like its described
"This was strong enough to hold the furnace .
on the web site i read "The support box features an interior support bracket for maximum strength" I didn't seen any bracket . I did put more screws to make it stronger to prevent shaking.."
5/5
2016-08-28
"Prompt service. Professional and knowledgable IS people. Easily accessed by phone or email. Product looks good but is not installed as of yet."
5/5
2016-08-27
ONLINE AC COMPONENT Purchase
"Very Satisfied, all components arrived quickly and were very well packaged
The local delivery service ABF was EXCELLENT and I highly recommend them."
5/5
2016-08-27
Who knew?
"Great experience! The Alpine rep was knowledgeable and answered all my questions, the units arrived on time, we just installed them, they are working great!"
3/5
2016-08-27
Great but dig deep in pocket for parking
"Easy to deal with except for the shipping company they use don't give two craps about Alpine's product if my AC system arrived and half of it was crushed and it's now taken another week waiting on another air handler to show up cost me big delays time and money"
alpinehomeair from Alpine Home Air Products has responded
Posted Aug-29-2016Hello James,
Thank you for your review and feedback. I am sorry to hear about the damage which you experienced and the frustrations which that caused. I can certainly understand your concerns! We assess our carrier partners regularly, it is our goal to be the most loved and easy to use retailer of HVAC products. This includes the delivery and we work daily with our carriers to help ensure they are providing the experience we want our customers to have. It sounds like this did not happen in your case, my sincere apologies for that - I will be sure to review your order with our carrier partner which was involved.
I see your replacement order is on its way and has an expected delivery date of 8/30/16, the carrier should be contacting you directly to set up the delivery appointment. Please let us know if we can be of any further assistance, we are happy to help.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931
Thank you for your review and feedback. I am sorry to hear about the damage which you experienced and the frustrations which that caused. I can certainly understand your concerns! We assess our carrier partners regularly, it is our goal to be the most loved and easy to use retailer of HVAC products. This includes the delivery and we work daily with our carriers to help ensure they are providing the experience we want our customers to have. It sounds like this did not happen in your case, my sincere apologies for that - I will be sure to review your order with our carrier partner which was involved.
I see your replacement order is on its way and has an expected delivery date of 8/30/16, the carrier should be contacting you directly to set up the delivery appointment. Please let us know if we can be of any further assistance, we are happy to help.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931
5/5
2016-08-26
Excellant communication and fast shipping
"I called in this order on a Monday evening when it was less than an hour until they closed. Dan took my order and put it on hold until I called in the credit card. (Customer wanted equipment on his card).
Dan followed up the next morning but calling me three times. I was able to give him the payment information minutes before the ship deadline.
My order was at my door at 10am on Thursday just as expected. Awesome job guys and gals!!
I am a repeat customer and after an experience like this I will go here first for my equipment. Thanks again."
alpinehomeair from Alpine Home Air Products has responded
Posted Aug-26-2016Hi Ken,
Thank you for your review. It is our goal to be the most loved and easy to use retailer of HVAC products, it is wonderful to hear that you had such a positive end to end experience! I will be sure to share your feedback with our product consultant Dan, I am sure he will be glad that you appreciated his assistance.
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 7pm and Sat 9am - 2pm CST. Thank you again, we appreciate your business.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931
Thank you for your review. It is our goal to be the most loved and easy to use retailer of HVAC products, it is wonderful to hear that you had such a positive end to end experience! I will be sure to share your feedback with our product consultant Dan, I am sure he will be glad that you appreciated his assistance.
Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 7pm and Sat 9am - 2pm CST. Thank you again, we appreciate your business.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931
1/5
2016-08-24
dissatisfied customer
"orderd the wrong part had to pay double to have it shipped back they could have not have to pay for shipping lost customer"
alpinehomeair from Alpine Home Air Products has responded
Posted Aug-25-2016Hello Gary,
Thank you for your review and feedback, I am sorry that you have experienced this frustration with your product return. I reviewed your order, since you placed the order online and it was not a recommendation by one of our consultants we will certainly credit you for the item itself upon return to our warehouse. However, the cost of return shipping would be your responsibility.
It is stated in our policies which are agreed to at time of checkout, that should a product need to be returned due to an error on our part, we will take that responsibility and cover the return shipping. In cases where the return is not caused by an error on our part, we do ask that customer to take responsibility of the return shipping.
Again, my apologies that you experienced this frustration and thank you for your feedback. I hope you can understand and appreciate our return policy, we try to be fair to all parties involved by ensuring that the return policy is read prior to order processing.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931
Thank you for your review and feedback, I am sorry that you have experienced this frustration with your product return. I reviewed your order, since you placed the order online and it was not a recommendation by one of our consultants we will certainly credit you for the item itself upon return to our warehouse. However, the cost of return shipping would be your responsibility.
It is stated in our policies which are agreed to at time of checkout, that should a product need to be returned due to an error on our part, we will take that responsibility and cover the return shipping. In cases where the return is not caused by an error on our part, we do ask that customer to take responsibility of the return shipping.
Again, my apologies that you experienced this frustration and thank you for your feedback. I hope you can understand and appreciate our return policy, we try to be fair to all parties involved by ensuring that the return policy is read prior to order processing.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931
5/5
2016-08-22
The Vendor I've been looking for!
"As a landlord/owner of several multi-family apartments that are heated/cooled with PTACs, I was happy to find Alpine. They made it so easy to purchase a PTAC unit for a new apartment addition. Their price was outstanding and service beyond good. I will be purchasing more from them in the near future!"
5/5
2016-08-21
"They called to confirm the order, told us when the order would be shipped, called us when the order was to be delivered, Order delivered on time. Good job"
5/5
2016-08-21
Just what I needed
"i live in a town that got hit by a terrible hail storm, and my vent termination for my furnace was destroyed. I had ordered the only one on another site that looked right but it was too widely spaced between the intake and exhaust. So I ordered from alpine and they had one that had the same brand as my furnace, so my assumption was that it would fit (see the problem is it was there when we moved in and we just bought the house, and there are no model numbers or information on the termination kit). But I got the vent termination and it fit perfectly. It also shipped quickly and was packaged way better than the previous one we had ordered from elsewhere!"
5/5
2016-08-21
Great customer service and tech support
"Thank-you for superior technical support. A/C is working fine now!!"
5/5
2016-08-20
Fast Shipping!
"I received my item very quickly and was just what I needed! Thanks!"
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About Alpine Home Air Products
In 2002 Alpine Home Air Products became the first company to sell heating, air conditioning and indoor air quality products online. Since then we have proudly served hundreds of thousands of wonderful customers like you, helping them save time and money by buying their products direct. We are pleased to offer you name brand, contractor grade products designed to provide the most comfortable and healthy indoor living for you at home. Our products are shipped directly to you at low prices. We offer the fastest delivery times nationwide, with most deliveries in one to three business days. Order by 1 PM Central and your order will ship the same day if all products are in stock. All products come with full installation instructions so you can either install them yourself (if appropriate) or have your local heating and air conditioning contractor install them for you. Either way, you save money! Need a contractor? We will help you get one.
Retailer Information
Contact:
Mon-Fri 7:00a-7p, Sat 10a-4p, Sun - 10a-3p
800-865-5931
cs@alpinehomeair.com
Alpine Home Air Products
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Category Rank
Alpine Home Air Products is ranked #28 in home & garden
Alpine Home Air Products is ranked #2 in hvac & climate control
alpinehomeair from Alpine Home Air Products has responded
Posted Aug-30-2016Thank you for your review and feedback. I am sorry to hear that the product which you received was not what you expected from the description. I have asked our product team to review the listing and compare with the physical products which are sent out to update the description as needed to ensure that it accurately represents the physical product. I am glad that the frame is supporting your furnace as needed and expected, though sorry if our description lead to any confusion. We are working to rectify that right now.
Please let us know if we can be of further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 7pm and Sat 9am - 2pm CDT.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931