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/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
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5/5
2011-12-21
"Love this company! I couldn't be happier with the level of customer service and their amazing products. They have the best prices and their sales are to hard to pass up. I have ordered from the numerous times, and they have always delievered right when they said they would and given me a tracking number. I love their candy sticks :)"
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5/5
2011-12-20
"Wonderful customer service & willingness to work with my photography studio. Can't wait to get back into the studio after the holidays and use my 6 new fantasy cloths! Will be placing another order soon."
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5/5
2011-11-10
"I order some platinum cloth and some fantasy cloth. They went on sale shortly after i ordered and they had amazing customer service and helped workout giving me store credit. they were very honest with the estimate time frame i would receive my product. overall A+ rating thank you"
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4/5
2011-11-09
"Nice product but service can be slow at times which they promised to rectify after talking to them. Overall I'm happy with their product especially the diamond cloth backdrop and helpful production manager. They also have great sales recently, offers you wouldn't be able to refuse :)"
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5/5
2011-10-31
"I love Backdrop Outlet! I order all my backgrounds from them. Candy Sticks are great! Love the Diamond Cloth, and they have the best props! I have never had a problem with them. If a item is not in stock they will notify you, great customer service and great products!"
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5/5
2011-10-28
"I placed a order for Candy stick. It took about 10 days. But... They have thousands of style backgrounds so I was aware that it would have to be made to order as how are they going to stock 1000 and 1000 of styles. The background looks great and I am very happy. I ordered online so not sure on Customer service but I am very happy and will be ordering again in the future."
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5/5
2011-10-28
"Just got my candy sticks I ordered. Needed them in a hurry and they came through. Good service."
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1/5
2011-10-25
"Wish I had remembered how terrible this place is.... Order some items about four years ago and went through the same as most...Wait, wait, wait. Placed an order for our big halloween shoot on Oct. 6th... They gave no warning that the product ordered would have to go into "production"...Well, only getting one backdrop (maybe) by the shoot...Cancelling other and never, never, never working with this "NO CUSTOMER SERVICE" company again. That will be what puts them under."
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1/5
2011-10-10
"I wish I had searched for reviews prior to ordering from this company. I'm still waiting on an order that I placed over a month ago. Prior to ordering the products it tells you it's in stock but once the order is placed it then tells you it's on back order. I've placed a total of 3 orders with this vendor and I regret them all. For a vendor with such potential and beautiful products, I hate that I will not patronize their business."
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4/5
2011-08-27
"I ordered two Diamondcloth backdrops from Backdrop Outlet.
My challenge was to find out whether the item was suitable for my particular needs and if I'd be able to receive the shipment across the Nation before my due date.
I was assured that my backdrops would be cut and sewed the same afternoon as well as shipped!
My order arrived on time as promised. I have since placed an order for yet another product from Backdrop Outlet."
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1/5
2011-08-23
"I just reported them to the BBB. I've had it. Never have I had such horrible customer service. Nothing I order EVER comes on time. I have been waiting 2 months for a childs HAT. Can you imagine, a hat. Also a childs recliner. It doesn't help if it says in stock, because it never is. I ordered the plastic numbers from them and it took FOREVER. It's really a shame, because they have wonderful prices, but terrible, terrible, TERRIBLE service"
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1/5
2011-08-02
"My first order was 1 candy stick and it came within a week. I ordered many more items..everything but the candysticks have arrived quickly. After many times contacting customer service,and having them promise me over and over again that they were on there way, 2 of them finally did, 1 1/2 month later..then I ordered a third 1 because they ran a special..well that was over a month ago. Why put a special on, if you do not have the inventory? When I contact them they'll say.."there are many orders before yours" or " we are sending this tomorrow" never does it come. It saddens me, because I love the candysticks quality, but after this arrives, I won't order from them again."
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1/5
2011-07-07
"I have had the same horrible, frustrating experiences as all of the rest of you. A "customer service" (and I use that term loosely)rep named Amber admitted to me that, other than having a few items in their showroom, they don't actually stock anything. That's why everything seems to be "backordered." When you order online the customer MUST check to see that the words "In Stock" show up next to the item in the order screen, if it doesn't, then it will take 3 forevers for you to get your order. IN NO PLACE on the website or in your order confirmation email will they tell you that items are backordered. Also, these people are LIARS. She kept telling me my product shipped but refused to give me a tracking #. So, after some pressing I get a tracking #. Later, I find out that they just printed a shipping label in order to generate a tracking# but didn't actually ship the product. It took a month for them to ship that item. Ridiculous. We get what we pay for!"
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1/5
2011-07-06
"TERRIBLE!!!! VERY LOW QUALITY PRODUCTS!!! BACKORDERS, VERY SLOW SHIPPING!!! AVOID THIS ONE!!!"
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1/5
2011-06-22
"Forget the times stated to process and ship your order. It has been a month already and no product or communication from them. I emailed them no response, I called them and they just don't give a darn. They blame everything on the production company. If they know it takes two months or what ever, then just tell me that up front and let me decide if that's ok. I can assure you this will be my first and last order even if the product turns out to be nice."
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106 - 120 of 162 reviews
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About Backdrop Outlet
1000's of backdrops, backgrounds, printed backdrops, props, lighting & studio photography equipment. custom banners, signs, step and repeat, wedding photo booth
Backdrop Outlet
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Backdrop Outlet is ranked #178 in business & industrial
Backdrop Outlet is ranked #66 in business services
