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Stores > Barnes and Noble
  • Barnes and Nobl

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.21/10 3.21/10
    Chance of future purchase: Rating 2.86/10 2.86/10
    Shipping & packaging: Rating 2.50/10 2.50/10
    Customer service: Rating 2.00/10 2.00/10
    Return/Replacement policy: Rating 2.00/10 2.00/10
Voice your opinion! Review Barnes and Noble by clicking a star below.
Rating 2/10


"I don't appreciate that your starbucks does not take the rewards cards. Just because it's owned by Barnes & Noble does not mean they can not take the card. I'd appreciate it if you guys do. "

Rating 10/10


"Finally arrived. I thought the day would never come after reading all these review"

Rating 2/10

So disappointed!

"This was my 1st time ordering from BN and they sent me one wrong item. They told me over the phone that they're sorry, they will send a replacement and that I need to return their $9 item to a UPS store - which is a 30 minute drive each way!!! They have no option to return via USPS. I told them this beat the purpose of ordering online if I have to take 1 hour out of my day to return a $9 notebook. They told me to return it to a store instead or PAY FOR SHIPPING OUT MY POCKET. WHAT???? This company is out of their mind. In this day and age? Seriously? You mess up and I have to pay or waste my item returning an order you messed up?? I will NEVER buy from BN online again. So glad I didn't buy their membership!"

Rating 2/10

So bad! Paid for express shipping via membership, not shipped express

"Barnes and Noble is AWFUL. I paid for a membership that includes express shipping and they shipped it via the slowest method possible. Customer service was extremely unhelpful. I spend a lot of money on books and the like, it will the LAST TIME I spend money at Barnes and Noble. "

Rating 4/10

Not as good as their name!

"If you wanna buy from them, be ready to go through a lot of pain and hassle! If you wanna change something after buying, forget about it!"

Rating 2/10

Shipping scam

"Ordered a book and paid extra for express shipping so should have received order in 2-6 business days. No problem except that was 2 weeks ago. Barnes and nobles response was "oh that's a marketplace item". Really that's it? No accountability? Of course market place sellers reason is ridiculous. They said "2-6 days after shipped" really? That is crazy. So I guess they need a new charge called get off your lazy ****. This to me is a scam because I am still getting standard shipping!! "

Rating 10/10

Figley's Search for the Perfect Pet

"A must for any age, especially for young readers. A clever spin on a moral lesson. Creative characters with Anaxingky brilliant illustrations. Highly recommended for your personal collection or gift. "

Rating 2/10

do not buy from them they are terrible company

"whatever you buy can't replace , online worse customer service ever !
buy from any other company not from branes and rubbers !!

Rating 2/10

DO NOT Order from Barnes & Noble Marketplace

"I was charged for a book I ordered through the Barnes and Noble Marketplace and never received it. The 3rd party seller has not responded and it is very difficult to get any help from customer service."

Rating 2/10

Worst customer service ever

"First, let me start by saying that I always order my textbooks from Amazon, and I have never had a problem with them. Good prices and fast shipping. However, I felt like I should support B&N because I enjoy going to the store and looking at books, so I decided to give it a try and order my textbook from B&N. With this said, I ordered a used textbook book on Jan. 25th that I desperately needed for a class so I paid for expedited shipping ( I was supposed to get it on Jan. 31st). Jan 31st I get an email saying that my order had been delayed. Finally, today (Feb. 8th) I get an email saying that they did not have the item in stock, TWO WEEKS AFTER I PLACED MY ORDER. I called them and they just told me there was nothing they could do, they did not even offer a discount so I could order the new textbook, which they had in stock. The just did not care at all. I guess order books from B&N only if you don't mind waiting two weeks for them to tell you that they don't have your book anymore. "

Rating 2/10

Rental Services is Crap

"When I was renting books from their online rental system, I rented a book for 120 days, because I kept sending my books late and receiving fees. I managed to finish the book early and sent it back two months in advanced, but got an email stating that they want to extract the difference of the book, even though it was received in adequate condition and returned on time. Then I got a call from a debt collector, and I'm pretty sure that using their services has damaged my credit, despite of doing nothing wrong. When I tried to rent more books from them, they all refused for some reason. The only reason I can think why I can't rent a book anymore is because I have been falsely charged with my last book, and haven't paid the difference because I returned the book under their conditions. Their customer services aren't helpful via email. "

Rating 2/10

Inflexible customer service

"I ordered a compact Bible from Barnesandnoble.com--to give as a gift. The size of the print font is so tiny that it is basically unreadable, and I told the person I gave the Bible to that I would get a larger Bible with a readable font size. I was barely out of the 14 day period--and did not ask or want a refund, merely to exchange for a larger size, and pay for the upgrade. The return policy of Barnes and Noble online is unreasonable and irrational. I am not asking for money back, merely to work with me to get the appropriate item. Additionally, it would be a great help if a sample of the font size was presented alongside the item online so that the purchase can be made the best information available. To sell an item with such unreadable print, without the capability to determine that before purchase is not fair, if you area not willing to exchange for a more readable version. I will NOT purchase from the online site in the future."

Rating 6/10

Bad quality

"The used book was in bad quality."

Rating 2/10

Fraudulent/ will nickel and dime you with any "issue" they can find

"I rented a book and received it in very poor condition (and late). There were ripped pages, writing, and highlights. It seemed dirty and I barley wanted to touch it. For that reason I barley did and luckily I didn't end up needing it much in the end. I return the book before the due date and later see that Barnes and Nobel has taken a large amount of money from my account (double the amount of the book) claiming that I damaged the book when I literally received it in dirty condition. They should check their damaged products before sending them out then blaming the customer for it. I consider it stolen money and this is similar to an issue I had with them before.

Also, it is very difficult to find your due dates and shipping labels on the site and you will not be notified of the due date. It will be easier for you to miss the due date and they will be justified in charging you extra fees. Perhaps they're trying to make up for the free return, shipping labels?

I would give this company 0 stars if possible. I have had my last straw with this company. DO NOT rent from Barnes and Nobel!

Rating 2/10

covered up the UPC and sent me the wrong book

"I ordered a text book from them. A math book that was supposed to come with an online access code (you pay extra for that). They took a non-access code version, pasted a false UPC code over the real one and sent that to me. Their customer service reps were outrageously bad. Did not care one bit. Wanted to charge me to send it back and charge a restocking fee. Asked to speak to a manager. She sent me a return label and said they would refund 100%. I do not really believe that will happen, but have documented so will dispute the VISA charge if necessary. BN - never again. "

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