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5/5
2019-12-04
Infusion and delivery
"Delivery people are great and my nurse Cecelia is one of the best nurses I have come across in my life."
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1/5
2019-12-04
The worst of the worst
"This place must be shut down. The worst customer service, they are lying and have no idea what are they doing!!!!!!! Its been 2 weeks and I still cant refill my medication!!!!!!"
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1/5
2019-12-04
The absolute worst RX company.
"I can't believe they haven't been shut down yet. Routine, monthly refills typically take 45-60 minutes over the phone. You can try to do it through the app or online but chances are something is going to f*ck up and you are going to have to call it in. Hold times are unbelievable. If you ever run out of refills good luck!
Half the time they are out of meds and make you go to a local pharmacy to get it. Which wouldn't be so bad if it didn't' take an hour and a half long phone call to get to that point where they realized they are out. Which is why you couldn't order it online or on the app!
Is there a bright side? The call center employees have so much experience dealing with **** off customers they are amazing at customer service. If you are a business owner you should hire them away from this atrocious company."
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1/5
2019-12-03
Horrendous service
"Website is broken. Refilling routine medication by phone takes a half hour minimum. I once missed a dose of necessary medicaton because they changed the shipping date without informing me. Ended up in terrible pain for a half a week. I called to complain but they hung up on me after putting me on hold for an hour and a half.
Horrible service. Dangerous negligence. Avoid if at all possible."
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1/5
2019-12-03
Long long long wait time
"Terrible customer support. I am currently on hold more than 40mins to reorder
prescription. What is going on!!!!!
Is anyone even in charge or work in that place. Fix this problem now"
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1/5
2019-12-03
Worst customer service!
"I don't know how this pharmacy is still in business. Everytime I call to refill my son's prescription I have to wait over an hour for someone to pick up the phone!"
1/5
2019-12-03
This pharmacy is a horrible
"Every month I have to order meds for my patients and it is always a minimum of an hour that I am on the phone. They always ask if I want to take a survey and I always say yes and it NEVER allows me to take the survey. It always hangs up. I don’t have problems with any other pharmacy like I have with this pharmacy. It is month after month and nothing ever gets fixed."
1/5
2019-12-03
I wish I can give them less than zero rating
"For my daughter I need to call them every month for prescription refill. That phone call takes at least 40 mins!!! Sometimes it takes even longer. Last 3 times I am calling them for my daughter's refill and they kept me on hold forever and they keep switching from 1 representative to another and every time they ask for identity verification the again on long hold! They never call back after the call gets disconnected. Still I could not reach them after 4 attempts!! I do not recommend this pharmacy.Worst pharmacy ever!!"
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1/5
2019-12-03
Horrible customer service - 64 min on hold , medication not delivered in time for scheduled appointment
"HORRIBLE EXPERIENCE with re-filling a prescription (waited 64 min on hold for someone to pick up the call and assist me).
Medication was scheduled to be administered in doctor's office on Dec 3 @ 14:00. I called Briova to re-fill prescription on Nov 25, and to have it delivered to the doctor's office by Nov 29. A few days later Briova called stating medication will be delivered on Dec 2. On Dec 3 (doctor's appointment day) I called UPS to track the package. Per UPS: package was handed-off to UPS by Briova on Dec 3 @ 1AM (and sitting in UPS warehouse to be delivered on Dec 4!!!!!!!!!!!! UNACCEPTABLE.
HORRIBLE EXPERIENCE with delivery as well. The rating should be 1/4 star not even 1/2 star."
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1/5
2019-12-03
Incompetent pharmacy
"DO NOT TRUST THIS PHARMACY TO GET YOUR MEDICATIONS DELIVERED ON TIME! My son who is battling a childhood cancer needs a medication that protects his bladder during chemo. He has to take it 4hrs after treatment and again 8 hrs after. The 1st order that was placed was sent to a totally different city. I had to drive to the FedEx facility where it was sitting to pick it up. His Dr. Called in the script before the Thanksgiving holiday so he would have it for the following week. It never came. His nurse spoke directly to Briova from my phone and I was standing right next to her. She told them it was needed the next day. I called this morning to get the tracking # and was told there was not an order placed!!! I cant believe the total incompetence of this place!!! If you have another option to use other than this pharmacy I would suggest you use it even if it might cost a little more. The stress this pharmacy has caused us during this difficult time is totally uneccesary they never offered the slightest of apologies or any concern or compassion. My CHILD has Cancer for crying out loud!!!"
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1/5
2019-11-29
An absolutely shocking level of incompetence
"12 **** phone calls later and I guess my medication is on its way? I hope!?"
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1/5
2019-11-27
Total disaster
"My husband had no choice but to utilize this crappy company because his job had a contract with them for certain prescription drug distribution. My husband is battling cancer and NEEDS his chemotherapy drugs. However there’s an issue every month with this company which delays his medication through no fault of his. He calls in to refill his prescription a week in advanced like they told us in the beginning. Every month it’s been delayed 1-3 days up until September.
In October 2019, we were going on vacation so he called them before we left to inform them that he wouldn’t be in town and to obtain his prescription before we left. They gave him the run around saying that the his doctor hadn’t approved his prescription. After speaking with the doctor, he assured us that he doesn’t have to authorize it monthly because it’s already approved by him. He also informed us that ALL of his patients that uses Briova have issues getting their medications. He’s very angry and we are too! My husband’s condition is getting worst because it’s been over 6 weeks and Briova still hasn’t sent his chemotherapy drugs. Yes today is Thanksgiving yet there’s nothing happy about the day. My husband is dying and we’re burying a family friend and teacher to my son on this Saturday. She passed away from cancer so the mood in our home is quite gloomy right now.
Sorry, but as for Briova the latest excuses is that they didn’t have our current address and that’s why it was delayed. Even though we haven’t moved and they have sent the medicine to the same address for 9 months straight. The next excuse was that we’re currently transitioning to a new distributor and it’s on back order. Then it was well your copay is changing so we won’t send it out until you pay it. When asked how much the copay is so that we can pay it, we were told that we don’t know what your new copay is? How is this okay? He is literally dying! God forbids he dies waiting for his LIFE SAVING MEDICATION. How am I supposed to explain that to our 4 children? Yes, daddy was getting better until a contract with a poor drug company caused his medicine to be delayed for months and his cancer got totally out of control and he’s no longer here. I’m terrified for my husband right now."
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1/5
2019-11-19
Discontinued meds
"I am having a difficult time getting my refill this month. I never got the reminder call and went to call last week and was told my meds were discontinued in their system. The lady then told me that I was out of refills and my doctor has to send over a new refill sheet. She told me to call back Monday. I call back Monday and inform them that my rx bottle says I have 9 refills left so it’s not out of refills. They then tell me that it is discontinued and I have to call my dr to have it restated in their system. I ask them who discontinued it and they didn’t know. Back in the summer, they mailed a rx to my old house from over five years ago after they have been sending my meds to my current address for over two years. The staff at briova really need to gain an education. It’s so frustrating and so annoying. I have multiple sclerosis and it makes it hard to not get stressed out when dealing with this company. The meds I am on have had studies done that if the med is stopped suddenly, I could go into a severe relapse. I have two pills left and I swear I will sue them for stupidity if this doesn’t get resolved in time."
1/5
2019-11-18
Negligent people who have no clue what they are doing.
"My husband has Multiple Sclerosis, and requires a daily medication to help him with his walking. Every time we have to request a refill, there is always a problem. Either they ask about refills for previous medications that were supposedly taken off his list, or they claim they need prior authorization from his doctors even when they have already been sent to them. The people on the phone NEVER have my husbands correct refill information no mater how many years he has been on this current medication. The people we speak to always have an Indian accent with an attitude and never act like they even want to help us. There have been times that my husband has hung up due to sitting on hold for 40+ minutes waiting for someone to get back to him. Not only are the people rude, but they must be stupid as well, because most of the time they either don't have a clue how to work their OWN online system, or they don't even bother to do for you what they say they are going to do to help. We have been told numerous times that meds have been sent out for delivery, but in reality they haven't even been sent. I can't even count how many times my poor hubby has had to go days without his walking meds.
The most recent problem occurred when my hubby had been calling them a few times a day for almost 2 weeks to try and get his prescription refilled. After days of talking to idiots who can't\won't help, calling back and forth with his doctors to try and find an error on their side,(which there never is), they tell him today that their system is down and to call back in three hours. 3 hours go by, we call back and they tell us that we need to call back in 10 minutes. We wait. We call back. They tell us the same thing again. We are tired of the run around. This is not this first time this has happened. We once had to go as far as screaming with them on the phone and asking for their higher-ups to express how frustrated we are. And after screaming at these people, MIRACULOUSLY they are all of a sudden able to help. It's sad that it takes THAT MUCH AGGRESSION in order to get things done. Worst company we have ever had to deal with. Is ALMOST as bad as United Healthcare itself."
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1/5
2019-11-18
Absolutely Horrible Costumer Service
"I waited on hold for 45 minutes for somebody in India to have a major attitude with me. He also refused to connect me to the survey at the end of the phone call. He just kept putting me on hold over and over for 15-20 minutes at a time. Then hung up on me. THE WORST!!!!!!!"
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Briovarx
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Briovarx is ranked #61 in health
Briovarx is ranked #5 in pharmacy
